Total Warehouse Reviews 

1,128
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Let me place an order, emailed to say 3-4 days delay which I was okay with. Now not responding. emails bouncing, phone number not working and website down. Can safely say they've taken everyone's mon... See more

Rated 5 out of 5 stars

Recently bought a gorgeous light fitting from Total Warehouse. It came directly from the supplier & due to the way it was packaged had sustained some damage. I had no problem getting through to Beck... See more

Rated 5 out of 5 stars

The product delivered was damaged by the carrier. On examining it decided we did not want it replacing. On speaking to Becky and explained the situation she advised us to photograph the damage and ema... See more

Rated 5 out of 5 stars

We needed plug and play lights the next day due to being let down by another supplier. Total Warehouse had the lights in stock and even paying them extra to deliver by 12pm the next day were still... See more


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4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.3

All reviews

(1,128)

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Rated 5 out of 5 stars

brilliant

Total wrehouse are just what is needed in this day and age.Prompt service,very reasonable prices and everything packed securely.

July 24, 2013
Unprompted review
Rated 5 out of 5 stars

Very Good!

Searched for Cat Litter box on Google and Total warehouse came up with the best price, I liked the box, a nice bright base and it looked really sturdy so I ordered one. Was delivered within a couple of Days and there were no problems at all.

July 21, 2013
Unprompted review
Rated 1 out of 5 stars

No show goods, can't talk to anybody about this

I placed my order on the 8th of July. My card was debited for the full amount. My status said that my goods had been shipped on the 9th and I should receive it in 3-5 working days. It is now the 17th and my goods have not arrived. I tried phoning the number on the website but both times just got an answering machine. Left a message for them to call me back but I still haven't heard from them. :(

July 17, 2013
Unprompted review
Total Warehouse logo

Reply from Total Warehouse

Hi there,
I am sorry to hear you have experienced problems with your delivery. Please contact me on 0330 555 5969 or sales@totalwarehouse.co.uk and I will look into this matter immediately.

Kind regards,

Becky

Sales

Rated 5 out of 5 stars

fast and secure delivery

Ordered an internal digital aerial as i am fed up with the cost of tcombined services from Comapny X and it was delivered earlier than promised.

Really good service and to be recommended.

July 11, 2013
Unprompted review
Rated 2 out of 5 stars

Very quick service, but scruffy delivery.

One of 3 of the heater tubes I received had a small dent and all of the boxes were worn down and torn in a couple of places. I have installed 2 of them in a customers house and have had a report of smoke coming from the end cap so want me to replace it.

July 10, 2013
Unprompted review
Rated 5 out of 5 stars

"Excellent Service!"

I ordered a Draper Expert garden tree pruner from Total Warehouse, choosing them as their price for the item and their delivery charge were each very competitive. In fact the total price was the best on the 'net.

The pruner arrived the day after ordering. On opening the blow-moulded package that enclosed the head of the pruner, I found that a plastic part was broken. Not only that, two bits of the plastic had broken off but were not in the package so the damage must have occurred prior to the pruner leaving the factory.

It would have been very difficult for Total Warehouse to have been able to spot the damage prior to dispatch as it wasn't easy to see the detail through the blow-moulding.

I told Total Warehouse about the damage by email that night, together with a couple of photos of it, and suggested that I retain the (still usable) pruner but receive a partial refund of £10 to compensate for the damage. I found next morning that not only had they immediately already actioned a refund but it was for £15 rather than the asked-for £10. They (i.e. Becky) also sent a very pleasant and personal email of apology.

Recommended without reservation!

July 8, 2013
Unprompted review
Rated 5 out of 5 stars

Very easy to do business with

The site was east to use, they kept me informed if what stage the order was at and it arrived in double quick time. The products were as ordered and in perfect condition. A great example of hassle free Internet shopping.

July 5, 2013
Unprompted review
Rated 4 out of 5 stars

very good service

Service was very helpful in letting me change the delivery day & then letting me know the window of time of delivery, I was very pleased with that.

July 5, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent service

I ordered a pet carrier for my rabbit, just in case she needs to go to the vets. I ordered in in the morning, and in the afternoon I received a call to say it wasn't in stock. I was ok to wait the two week, but when I said to the lady who called that it was for the rabbit who is a tad large, she immediately offered me the next size up which was in stock, at no extra cost. It was delivered next day! Excellent service, and I'd recommend them to anyone.

July 5, 2013
Unprompted review
Rated 5 out of 5 stars

Top marks for Total Warehouse

What can I say, nice speedy well packaged delivery and at a great price.

What more could you ask for? Delivery could have been made by a bevy of half naked ladies wanting their plumbing inspected, but I guess that only happens in the movies.

Maybe next time, maybe next time.

July 2, 2013
Unprompted review
Rated 4 out of 5 stars

Efficient and good quality products.

This Company are efficient and their products are of good quality. The only
criticism I have is that their couriers are not very good, especially when
you pay for next day delivery and don't receive your goods until 6 days later . I
contacted the company and was told I would be refunded the postage - THIS
DID NOT HAPPEN!

June 28, 2013
Unprompted review

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