Let me place an order, emailed to say 3-4 days delay which I was okay with. Now not responding. emails bouncing, phone number not working and website down. Can safely say they've taken everyone's mon... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Recently bought a gorgeous light fitting from Total Warehouse. It came directly from the supplier & due to the way it was packaged had sustained some damage. I had no problem getting through to Beck... See more
The product delivered was damaged by the carrier. On examining it decided we did not want it replacing. On speaking to Becky and explained the situation she advised us to photograph the damage and ema... See more
We needed plug and play lights the next day due to being let down by another supplier. Total Warehouse had the lights in stock and even paying them extra to deliver by 12pm the next day were still... See more
Contact info
Unit 1 New House Farm, RH6 9TF, Horley
- 0330 555 5969
- sales@totalwarehouse.co.uk
- www.totalwarehouse.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast and hassle free service
Item just as described, delivered quickly, and very well packaged. Excellent service.
Great, no problems.
The website was easy to navigate, good prices and quick postage.
Good quality platform, quick delivery, well packaged
As stated above - excellent service - would happily use again.
Outstanding service!
I ordered a transformer late on a Monday morning, with normal delivery of 3 to 5 days, and it arrived the next day! Fantastic service and a great product will definitely use them again.
Fast Delivery, Fair Price
I needed a new pump shipped to France, ASAP, Total Warehouse not only had the best price, but the shipping was fast and cost less than I have paid to ship a CD down here!
Great service.
Thanks!
Perfectly happy with all aspects
Perfectly happy with products and service.Thanks
a very easy transaction
Easy to order and fast delivery of a good product
good service
Ordered item a heater. Arrived damaged. The sorted the matter with little hassle
absolutely fantastic service!!!
Ordered Sunday evening and package was with me by Tuesday lunchtime and progress on delivery at every stage, fantastic service
Excellent, all as promised
Excellent service and quick delivery.
Excellent service,products arrived in excellent condition,fast delivery.
Highly recommend.
Good price and very helpful staff
I ordered 3 items, from which only 2 arrived. I waited a few days, tried to call but couldn't get to speak to anyone. Was in a queue for a while and eventually gave up waiting, and option 3 "For all other enquiries" only asks you to "leave your name and number and someone will call back".
I called them again today and eventually spoke to the Sales team. I got through to a lady called Becky who was extremely helpful. We found out that from the 3 items, 1 was actually lost by the courier, so another one would be posted out immediately.
Because of the few quarrels, late delivery, unable to contact by phone easily... I was going to give a low score for first experience. But Becky was helpful, sorted out all the issues happily and efficiently, so I give them a 4 out of 5.
I would have expected goods not in stock to be inidicated at point of order
This firm have a good web site and good range, however, when I ordered and paid for next day delivery there was no indication that goods could not be delivered the next day. subsequent emails advised me one or more of the items ordered were out of stock and my order pending re-stocking. I don't mind waiting as I want the items, but on most websites, if an item is out of stock, when you go to your basket to pay this is indicated. On this site it is not.
Very helpful & trustworthy
My first order - ordered a couple of fluorescent tubes.
They arrived very promptly, but unfortunately on unwrapping them I found both broken. On being offered a refund or replacements, I opted for a refund. Full product cost and postage very quickly refunded. Shame about the courier, but I don't think that Total Warehouse could have done more to help. I found them friendly, helpful & trustworthy.
Fast & cheap.
I would recommend using Total Warehouse.The delivery service was fast and the lights I purchased were cheaper than on other sites and of good quality. I will definitely use them again.
Delivery excellent products excellent
Everything great, would recommend to everyone.
Good value, prompt service & delivery
Good value, prompt service & delivery, good range of products, says it all!
Good service, goods as described, kept well informed.
I requested next day delivery as the goods stated, when looking a order status it did not show as being out for delivery. I rang Total Warehouse and spoke to their Customer Service department, they were apologetic as this item was not for next day delivery and had a 5-6 day delivery period as it was coming from the manufacturers. They refunded the postage immediately. I received the goods on the day that they said. Good communication, good service, and non stressful customer service. Well done
excellent service, needed advice on the phone and this was all given in a friendly manner and gave me assurance about purchasing my path lights.
Excellent product, good quality and advice.
Great service
This was a bulk purchase for friends as they were so impressed with the original Amazon purchase
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






