TOTM Reviews 

175
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers had a great experience with this company. Customers frequently praise the products for being comfortable, soft, and suitable for sensitive skin, often noting the absence of harsh chemicals. Many appreciate the commitment to organic, sustainable, and toxin-free materials, which provides peace of mind and contributes to overall well-being. Reviewers also highlight the excellent quality and absorbency of the products, with many experiencing no leaks and finding them reliable for daily use. However, some customers also noted difficulties with tampon applicators, describing them as stiff, prone to getting stuck, or becoming too soft and unusable. Additionally, a few people experienced issues with absorbency and leaks, particularly with pads that were described as thin, having uneven padding, or lacking sufficient adhesive to stay in place.

What people talk about most

Product

Customers consistently note positive experiences with product, praising their comfort, organic nature, and... See more

Quality

Consumers find quality to be positive, with many appreciating the products being chemical-free, soft, and... See more

User experience

Reviewers mention ambiguous feedback about user experience, with some customers expressing satisfaction with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Really good comfy period pads I’ve been trying for so long for some that are for sensitive skin and non perfumed, they actually stay in place. The reason why I put 4 stars is I used the panty liners I... See more

Company replied

Rated 4 out of 5 stars

Brilliant quality products, sustainable, breathable cotton. Feels so comfy too. I like that. They have lots of options to suit everyone's needs. I like that they have started doing the night pa... See more

Company replied

Rated 4 out of 5 stars

I love that my tampons are chemical free and organic, I wish they sold them in more shops though as I’d buy them in the shops rather than online. I don’t tend to experience leaks but I have found o... See more

Company replied

Rated 5 out of 5 stars

Apparently I've been ordering from TOTM for over 5 years. I guess that should speak for itself but what has made me stick with them is that even if they didn't get it right on the odd occasion, they... See more

Company replied


Company details

  1. Toiletries Store
  2. FMCG Manufacturer
  3. Health and Beauty Shop
  4. Hygiene Articles Wholesaler
  5. Women's Organization

Written by the company

Comfortable and naturally absorbent organic cotton tampons, pads, liners & zero-waste menstrual cups delivered to your door when you need them.


Contact info

4.1

Great

TrustScore 4 out of 5

175 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(175)

48 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recent Convert! No going back.

When you "deep dive" into different topics like I do, it's startling what is in SO MANY period care products, toxic stuff that has no business being near my vagina!
Doing the research, I found TOTM to have the cleanest, safest products, no nasties and sustainable too.

April 22, 2025
Unprompted review
TOTM logo

Reply from TOTM

Hi Holly! Thank you so much for taking the time to leave such a lovely review! We really appreciate your support. Take care - Team TOTM

Rated 5 out of 5 stars

Fantastic great quality product

Love the products - they don’t irritate and perform strongly - I wouldn’t use any other products now I’ve used (and use) TOTM. the customer service is great and I love having a subscription which allows me to have one less admin task to do!

April 29, 2025
Unprompted review
TOTM logo

Reply from TOTM

Hi Sally! Thank you so much for taking the time to leave such a lovely review! We really appreciate your support. Take care - Team TOTM

Rated 5 out of 5 stars

Great Product. Great Service

I bought this product for my daughter as I was worried about all the bad chemicals that are in competing products. Great product. Great service. Simple.

April 30, 2025
Unprompted review
TOTM logo

Reply from TOTM

Hi Scott! Thank you so much for taking the time to leave such a lovely review! We really appreciate your support. Take care - Team TOTM

Rated 5 out of 5 stars

Great experience with TOTM

Great experience with TOTM - love the business ethos of organic period products, and I received extremely helpful, prompt, kind and efficient customer care when I needed help. Thanks Bronwen and everyone at TOTM!

April 29, 2025
Unprompted review
TOTM logo

Reply from TOTM

Hi Elsa, Thank you so much for taking the time to leave such a lovely review, we really appreciate the support! Take care - Team TOTM

Rated 2 out of 5 stars

As a newbie…great first little flow .. anything more 🥴

As a newbie…. We have these through work x
My honest opinion.. there great for light flow… anything more 🥴
Leak, just don’t do job 😢

April 20, 2025
Unprompted review
TOTM logo

Reply from TOTM

Hi Pearl,

Thank you so much for taking the time to leave a review – it’s lovely to hear that your workplace is part of our scheme!

I’m really sorry to hear that our products didn’t work for you. We completely understand that everyone’s needs are different, and we’re always working to make sure we offer the best possible experience which is why feedback like yours is so important to us! I’d like to reassure you that our products are designed to meet the standard absorbency ranges for Light, Regular, and Super and Super plus in pads and tampons.

Thanks again for your feedback - Team TOTM

Rated 5 out of 5 stars

Love these products!

Love these products, organic cotton and no chemicals unlike other brands! I've been using the subscription for years so never short of period products

March 11, 2025
Unprompted review
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Reply from TOTM

Thank you so much for such a lovely review! - Team TOTM

Rated 5 out of 5 stars

Great!

I started using their liners and tampons because I wanted to find something that was natural and not polluting after reading about the chemicals in mainstream brands. I'm pleased to say they are the most comfortable period care I've experienced. Very pleased!

March 4, 2025
Unprompted review
TOTM logo

Reply from TOTM

Thank you so much for such a lovely review! - Team TOTM

Rated 5 out of 5 stars

I love love LOVE their Natural Pads……

I love love LOVE their Natural Pads… They are the most softest pads I have ever bought and I can’t see myself going back to any other pad that I have used before… It’s such a game changer.

November 13, 2024
Unprompted review
TOTM logo

Reply from TOTM

Hi Meg, Thank you so much for taking the time to write such a lovely review! Glad to hear you love our Natural pads as much as we do! - Team TOTM

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service, really do not care about their customers. I have been waiting for my order since the 17th of December. Received an email eventually to say the order is delayed with the courier. I have repeatedly asked for either a refund or to replace my existing order, still waiting for reply.

January 8, 2025
Unprompted review
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Reply from TOTM

Hi Freya,

I’m so sorry about the delay with your order. I completely understand your frustrations, and we’re doing everything we can to make things right. We take great pride in the quality of our service, but unfortunately, a rare delay in our warehouse over the Christmas period has impacted your order. Please rest assured we’ve been working to get this resolved as a priority.
If you could please get in touch today, then I can go ahead and process a refund for you, as I truly appreciate that this is not the level of service you should expect from us. As a small business, we value every single customer, and I’m deeply sorry that we didn’t meet expectations this time. We’ll be reviewing our response to this issue to improve our processes and ensure this doesn’t happen again.

Thank you so much for your patience and understanding.

Best regards,
Bronwen

Rated 2 out of 5 stars

Applicators don’t work

So wanted a plastic free product but the tampons are useless! I threw so many away the applicators don’t work on so many of them the twist mechanism doesn’t work or gets stuck. Such a shame and waste of money.

December 12, 2024
Unprompted review
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Reply from TOTM

Hi there, I'm so sorry to hear you've been struggling with our applicator tampons! I would love to look into this further, if you could please reach out to us at customercare@totm.com.

Thanks - Team TOTM

Rated 5 out of 5 stars

Finally

First time in my 13 years of having heavy periods I haven't had to worry about leaking. I was worried when using their super flow pads I would leak because they're so thin but they hold so much! They're also very comfortable and don't irritate my skin at all and my pain was less severe too! so glad I switched to this brand I'm sticking to them from now on.

October 30, 2024
Unprompted review
TOTM logo

Reply from TOTM

Hi Nia,

Thank you so much for taking the time to leave such a lovely review! We really appreciate it! - Team TOTM

Rated 2 out of 5 stars

liners need a better glue

I got some panty liners:
Pros: soft material, thin, no plastic packaging.
Cons: the liners don't stick enough and often get displaced during the day or crumpled up.

August 13, 2024
Unprompted review
TOTM logo

Reply from TOTM

Hi there, I'm really sorry you didn't get on with our liners, this is very disappointing to hear as we usually have great feedback on our liners! I would love to look into this further, if you could email us at customercare@totm.com. Thanks - Team TOTM

Rated 3 out of 5 stars

Good tampons but the applicators are so…

Good tampons but the applicators are so painful. I bought 2 boxes and the applicators are the same in both the tampon is pushed out too far and the cardboard scrapes the inside of your vagina so bad! It really hurts. Would not buy again at fear that they would be painful

July 18, 2024
Unprompted review
TOTM logo

Reply from TOTM

Hi there,

I'm so sorry to hear you had such an unpleasant experience with our applicator tampons! I would love to look into this further, if you could reach out to us at customercare@totm.com

All the best, Beth

Rated 1 out of 5 stars

Poor customer service!!

I have been using TOTM for a few years and always loved their Subscription options, and that they are one of the few brands that does Organic Super Plus Non-Applicator Tampons. I have been waiting for my order from the 6th July, and then ordered it again on the 15th July. I have need my monthly products (as I am trying not to bulk buy or give in to overconsumption). I emailed customer service to be told an item was out of stock hence them not sending my entire order! No communication and I've been charged twice for items which I have not received. I will be cancelling my subscription once I have received my items. AVOID TOTM, go elsewhere where they actually send your products!

July 21, 2024
Unprompted review
TOTM logo

Reply from TOTM

Hi Ellen, I'm really sorry to hear that you feel like you received poor customer service. As we discussed in our email conversation, we faced some unexpected production delays that were out of our hands. I understand that our communication could have been better in this case, and I want to apologize for the inconvenience caused. Please know that our top priority is customer satisfaction, and we are committed to using all feedback to better improve our communication efforts and prevent this from happening again in the future. All the best, Bronwen

Rated 5 out of 5 stars

I am so happy I found TOTM

I am so happy I found TOTM ! Very high quality of products, easy to use and organic. LOVE IT!

Never again buying period pads in the shop as they are all full of perfumes toxins etc.

July 6, 2024
Unprompted review
TOTM logo

Reply from TOTM

Hi there! Thank you so much for leaving such a lovely review!

Rated 3 out of 5 stars

Wanted to love these but applicator is useless.

Wanted to love this brand, as I find the mainstream brands all make me feel uncomfortable. The pads and liners are great. But sadly the applicator for the tampons is utterly useless, yes you twist them to release but they still just don’t do the job and you end up throwing more in the bin that you can use. I’ve swapped to the non-applicator version on my next delivery to see if these are any better.

July 2, 2024
Unprompted review
TOTM logo

Reply from TOTM

Hi Lynda,

I'm so sorry to hear you didn't get on with our applicator tampons. I'd love to discuss this further with you, could you please email us at customercare@totm.com so we can investigate further.
Thanks - Team TOTM

Rated 1 out of 5 stars

The applicators don't work

The applicators don't work. I thought flo was bad (their tampons get stuck in the applicators) but this was worse. The cardboard insert doesn't move so when you put it into your vagina, it is impossible to push it, let alone get the tampon inserted. The last thing I need when I'm on my period. I threw out the rest of the box.

May 18, 2024
Unprompted review
TOTM logo

Reply from TOTM

Hi Lindsey,

I'm so sorry to hear you had some trouble with our applicators! They are a 'twist to insert' design, meaning you'll need to twist the inner tube and outer tube in different directions to release the catch that stops the plunger from pushing the tampon out before use.

If you had tried that and still found the insert difficult to move then it sounds like you have have received a faulty product. I would love to look into this further, If you could contact us at customercare@totm.com so I can investigate that would be appreciated.

All the best - Team TOTM

Rated 5 out of 5 stars

I wanted to leave a review to say thank…

I wanted to leave a review to say thank you. When I asked to return an order that was on its way (I’d forgotten my subscription and missed the email reminding me about it) I contacted the team and they said I could return and get a refund. This has helped me out massively and was done without issue so, thank you.

April 2, 2024
Unprompted review
TOTM logo

Reply from TOTM

Thank you so much for leaving a review! I'm so glad we were able to help you out.

Rated 3 out of 5 stars

Was really grateful to find organic…

Was really grateful to find organic tampons online l ordered 5 boxes waited for period but unfortunately l have struggled with them... the paper where you have pop up is very smooth and it doesn't move easily to get the tampon in the right place! I have lost 5 and given up for now and back to using the plastic ones which are not very nice to use. After reading the reviews after l had already bought them... l have struggled with mine it seems like the concept is sound but the applicator doesn't work well with the actual use it's meant for.

March 15, 2024
Unprompted review
TOTM logo

Reply from TOTM

Hi Rya,

I'm so sorry to hear you were struggling with our applicators. They are a 'twist to insert' design, meaning you'll need to twist the inner tube and outer tube in different directions to release the catch that stops the plunger from pushing the tampon out before use. 

That being said, I'll make sure to share this feedback with the team because we're constantly seeking ways to enhance our products.

Thanks - Team TOTM

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