TOTM Reviews 

176
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers had a great experience with this company. Customers consistently praise the products for being comfortable, soft, and gentle, especially for sensitive skin. Many appreciate that the items are organic, chemical-free, and made from natural materials, providing peace of mind. Reviewers often highlight the excellent quality and absorbency, noting that the products are reliable and prevent leaks. However, some customers also noted issues with product design and performance. Specifically, some found tampons difficult to use due to stiff or slippery applicators that would get stuck or pinch. Additionally, a number of people experienced problems with pads having low absorbency, leading to leaks, or issues with them not staying in place. There were also concerns about inconsistent quality control, with some pads being unevenly padded or too thin.

What people talk about most

Product

Clients share positive opinions on product, praising their comfort, organic nature, and effectiveness in... See more

Quality

Users describe positive interactions with quality, highlighting that products are free of harsh chemicals,... See more

User experience

Consumers find the user experience to be ambiguous, with many expressing satisfaction with the comfort and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Really good comfy period pads I’ve been trying for so long for some that are for sensitive skin and non perfumed, they actually stay in place. The reason why I put 4 stars is I used the panty liners I... See more

Company replied

Rated 4 out of 5 stars

Brilliant quality products, sustainable, breathable cotton. Feels so comfy too. I like that. They have lots of options to suit everyone's needs. I like that they have started doing the night pa... See more

Company replied

Rated 4 out of 5 stars

I love that my tampons are chemical free and organic, I wish they sold them in more shops though as I’d buy them in the shops rather than online. I don’t tend to experience leaks but I have found o... See more

Company replied

Rated 5 out of 5 stars

I absolutely love TOTM pads and I only wish they could be a little bit more affordable so my teenager could also use them. We both suffer from heavy long lasting periods so sadly I cannot afford payin... See more

Company replied


Company details

  1. Toiletries Store
  2. FMCG Manufacturer
  3. Health and Beauty Shop
  4. Hygiene Articles Wholesaler
  5. Women's Organization

Written by the company

Comfortable and naturally absorbent organic cotton tampons, pads, liners & zero-waste menstrual cups delivered to your door when you need them.


Contact info

4.1

Great

TrustScore 4 out of 5

176 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(176)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The pads are amazing but...

The pads are amazing, I have a medium to heavy flow. However, definitely very expensive its £3.30 for only 9 bads and I have found cheaper options for less with more in a box.

August 19, 2020
Unprompted review
TOTM logo

Reply from TOTM

Hi Joanna, T

Thanks so much for your review. I'm really pleased you found the pads amazing!

With regards to cost, the reason they are more expensive is because organic cotton is more expensive to farm - it is more labour intensive than conventional cotton because it is done using different methods, without the use of chemical defoliation aids. We only use 100% certified organic cotton, no woodpulp or synthetic fibres, like other brands. In addition to this, we make sure that the farmers are also paid fairly. We do offer free postage on 2 items or more which is factored into the cost and, we also offer a subscription service with no contractual agreement or hidden costs. You can earn points with each order which you can then use as vouchers against your subscription, along with other subscriber perks :) I'm really pleased that overall you felt the pads were amazing, that's really great to hear! Thanks again, Brooke x

Rated 5 out of 5 stars

Highly recommend

I'm very happy with the service and product. The subscription service is easy to manage and the liners do what they're supposed to and don't disintigrate like some other organic ones I've tried before.
The health and eco credentials are great too: organic, chemical free and plastic free.

August 7, 2020
Unprompted review
TOTM logo

Reply from TOTM

Hi Victoria, thank you so much for such a lovely review :) Best wishes, Brooke x

Rated 4 out of 5 stars

The customer service is amazing

The customer service is amazing. They are really hear to help! Always, working to improve themselves and the quality of the product.

July 28, 2020
Unprompted review
TOTM logo

Reply from TOTM

Hi Jamila! Thank you so much for taking the time to leave us a review SO pleased your happy with the service. That makes us happy :D Best wishes, Brooke x

Rated 5 out of 5 stars

The best!

I can't believe I haven't invested in TOTM products before. I tried the menstrual cup after hearing really good things about it. I have tried other menstrual cups before and found them extremely uncomfortable and very hard to put in. I am so glad I tried this one - it is like period heaven!
And then - as if excellent products weren't enough, the customer experience is amazing too!
From the packaging, to the tips on the website, to the excellent customer service I received.
Thank you so much TOTM.

July 28, 2020
Unprompted review
TOTM logo

Reply from TOTM

Hi Ellie, thank you SO much for leaving such a fab review! So lovely to hear your comments. I'm so pleased you're enjoying TOTM. I love the cup too! It's so much softer & comfortable :) Thanks again, have a lovely day! Best wishes, Brooke x

Rated 5 out of 5 stars

Great organic products

I’m so pleased I found this company selling organic cotton tampons. I like to buy “green” products and these are great. No problems with the pads or tampons and really good service

July 27, 2020
Unprompted review
TOTM logo

Reply from TOTM

Hi Della, thank you so much for taking the time to leave us a great review. We're really proud to be 'green'! We're super happy to know we're doing a fab job for our customers and the planet :) Thanks again, Brooke x

Rated 5 out of 5 stars

Comfort is key and TOTM has it

Fantastic product and such brilliant quality! For me it’s all about the comfort of the sanitary towels - they’re discreet and I don’t feel like I’m ever wearing them (vs synthetic sanitary towels). Would highly recommend making the purchase today!

July 23, 2020
Unprompted review
TOTM logo

Reply from TOTM

Hi Ceri, thank you so for such a fab review! We're so pleased you think the products are fantastic - we do too! :) It's really nice knowing we're able to make such a difference. Thanks again, Brooke x

Rated 5 out of 5 stars

Amazing product, amazing brand!

TOTM not only have an amazing product, they truly care about their customers and provide such a personal shopping experience , it’s well worth the switch to organic it’ll change your life!

July 23, 2020
Unprompted review
TOTM logo

Reply from TOTM

Hi Megan, thanks so much for taking the time to leave us such a lovely review - we're super grateful to know we're making a difference, it really means so much to us :) Thanks again, Brooke x

Rated 5 out of 5 stars

Very happy customer

I've been getting regular deliveries of TOTM since 2018. I wouldn't change them for the world. Love getting my products each month. Easy way to cut down on plastic and chemicals going into my body. Cute eco packaging too. Keep up the great work guys!

July 23, 2020
Unprompted review
TOTM logo

Reply from TOTM

Hi Hannah, thanks so much for taking the time to leave us such a fab review! It makes us super happy that you love the products as much as we do :) Best wishes, Brooke x

Rated 5 out of 5 stars

Way more comfortable than other brands.

I order in bulk from their website because I've moved to Spain but didn't want to lose access to my favourite products. They always arrive in good time. I use the pads and digital tampons, definitely more gentle than mainstream products. Love! And recommend to everyone I know.

July 13, 2020
Unprompted review
TOTM logo

Reply from TOTM

Hi Sally, thank you so much for your review, and for the recommendations! We're so pleased you're able to continue enjoying TOTM products living abroad :) Best wishes, Brooke x

Rated 1 out of 5 stars

Inferior product

Love the concept, Thought the product was very poor. The applicator is very flimsy and doesn’t push the tampon in place properly, If at all. I used a whole box of 16 and only managed to wear 3, and because the applicator is so bad they just didn’t sit right and was uncomfortable to wear. One I did manage to wear the string snapped when I tried to remove!

July 12, 2020
Unprompted review
TOTM logo

Reply from TOTM

Hi Kay,

Thanks for your review.

I was pleased to have the chance to talk to you earlier this week to understand the issues you have explained. I was happy to arrange for replacement products to be sent out to you that I hope you have now received. I wanted to assure you your email has also been forwarded to our Quality Control team who will carry out their own investigation. Our products undergo the highest level of testing by our team. Our products are manufactured in an FDA regulated and EU certified facility which is ISO compliant to ensure consistent quality. Various safety tests are carried out at the point of manufacture to ensure situations like this do not occur. Best wishes, Brooke.

Rated 1 out of 5 stars

Found metal wire in my tampon

Found metal wire in my tampon, I was actually shocked and I am still so scared thinking there is metal still inside of me, still scared about the other ones now since it’s an application you don’t know what it looks like inside BE CAREFUL PLEASE

June 21, 2020
Unprompted review
TOTM logo

Reply from TOTM

Hi Kiera,

I was pleased to have the chance to talk to you personally earlier this week and, although it is difficult to determine what happened with the little evidence that is available, I was happy to arrange for various replacement products to be sent out to you that I hope you have now received. Your email was also forwarded to our Quality Control team who will carry out their own investigation. I want to reassure you that our products undergo the highest level of testing by our team. Our products are manufactured in an FDA regulated and EU certified facility which is ISO compliant to ensure consistent quality. Various safety tests are carried out at the point of manufacture to ensure situations like this do not occur. Best wishes, Brooke.

Rated 2 out of 5 stars

Not up to scratch

I really like the concept. I signed up for a monthly subscription for the pads but the products just aren't up to scratch. I have a heavy period and they aren't suitable for this. The absorption is poor, having to change so much more frequently than I am used to and even then there is leakage. They definitely need improvement!

June 13, 2020
Unprompted review
TOTM logo

Reply from TOTM

Hi Natasha, thank you for your email. I'm really sorry you found our products aren't sufficient for you. Our absorbencies are in line with mainstream brands. Our products are made from 100% organic cotton, with no artificial fibres or absorbents. Most other brands use ingredients such as woodpulp and even plastic. If you would be interested in trying a higher absorbency please pop me an email to customercare@totm.com. Thanks so much, Brooke

Rated 2 out of 5 stars

I really wanted to LOVE these products

I really wanted to LOVE these products as I’m actively trying to reduce my plastic waste but unfortunately there’s so many things that need improving with both the pads and tampons.
1. The pads are not that sticky so they don’t stick to your underwear properly. The material of them also makes them feel wet as soon as they start to absorb.
2. I have tried every size applicator tampon they have and i find no matter the size of tampon or what your flow is, there is always a little bit that comes out onto your underwear which is really frustrating. Even if the tampon is barely full it happens.
3. Finally, I find the applicators very difficult to push, the cardboard is quite flimsy and the smaller tube is SO difficult to push up in each size. There’s a little hole in each applicator (I’m assuming to make sure both bits stay together) so my only guess is the smaller tube gets caught on that as you’re trying to push.

Really disappointing as I bought almost one of every TOTM product to try them all out.

June 10, 2020
Unprompted review
Rated 5 out of 5 stars

TOTM is amazing!

TOTM is amazing! They helped me with an order back before Christmas that I was panicking about not getting there on time, they sent a free courier to replace the other and if I received it asked me to donate! They’re always so prompt to reply, helpful and thinking one step ahead! I love TOTMs products, the cup and pads actually make me look forward to my period and not dread it! I adore their period power campaigns and the support they do for charity but even the customer service side of things are just exceptional!

May 13, 2020
Unprompted review
Rated 3 out of 5 stars

I really like the concept but the…

I really like the concept but the products have really poor absorption. Having to change every couple of hours which have never been a problem with other products. Makes it very expensive and also a complete nuisance. Don’t think I would buy again because of this.

April 11, 2020
Unprompted review
Rated 5 out of 5 stars

I just had the most perfect experience…

I just had the most perfect experience with TOTM. As I am working from home, I forgot to change the address from my company to my home. Contacting them, I asked to pay for an extra delivery to the correct address, they refused it. Asked to send it for free as a replacement. Even though it was my mistake of not updating the address.
Instead they asked me to donate the package that has been sent to my office when I go back to work.
The world needs more companies like this.

March 19, 2020
Unprompted review
Rated 5 out of 5 stars

Great customer service and product

Great customer service and they even sent me complimentary pads after understanding my situation. Thank you to the whole team especially Emma and Brooke. I hope more businesses learn how to deliver great service, care about their customers and build long lasting relationships. I would recommend all females to try TOTM's products you wont go back to other brands. You will feel so free and comfortable.!! :-)

January 16, 2020
Unprompted review
Rated 3 out of 5 stars

Ok but need improvements!

I have tried the medium & super flow pads during my last 3 periods. I found them to be ok on a light to medium day, but felt horribly wet & uncomfortable quite quickly on a heavier day.
I also found the adhesive to be a problem - it doesn’t extend to the ends of the pads or cover all of the wings, so they tend to ‘bunch up’ very easily, especially if I’m moving around a lot (definitely wouldn’t use these while exercising).
Overall, they are ok to use on a light-medium flow day when sitting around at home! But unfortunately these products aren’t yet good enough for me to make the switch.

January 14, 2020
Unprompted review
Rated 5 out of 5 stars

No doubt the best natural panty liners

No doubt the best natural panty liners, tampons and pads. I tried a few more brands and they literally fell apart within a few hours and stuck to my skin or simply didn't provide any protection.

Im leaving a review because I received excellent customer service. Maybe my fault for it not going out on the right date maybe not(I subscribe). Regardless, they sorted out everything almost instantly, other companies wouldn't have done that. Thanks

December 3, 2019
Unprompted review
Rated 5 out of 5 stars

I wouldn't use anything else

I discovered TOTM last year, and now I would never use anything else! So many plus points:
* cruelty-free
* no nasty chemicals so no nasty reactions
* ethical
* no plastics and 100% biodegradable
* super comfortable
* subscription service so you are never without
Not only are the products great, but everything they stand for is brilliant.

I love the subscription service, you don't even have to be in as they deliver in boxes small enough for your post box, AND their packaging is recyclable and compostable! :)

I have recommended TOTM to everyone I know, and ill continue to do so.

October 22, 2019
Unprompted review
TOTM logo

Reply from TOTM

Hi Charlie, thank you so much for leaving us such a fab review! We're so pleased you're enjoying the service :) And thanks so much for the recommendations! Best wishes, Brooke x

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