TourRadar Reviews 

10,214
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,425 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the booking process for being easy, smooth, and efficient, often highlighting its clear layout and straightforward nature. People frequently commend the staff for their helpfulness, friendliness, and patience, noting their dedication to custom-fitting tours and providing excellent service. Reviewers also appreciate the prompt and timely responses from staff, ensuring their questions and concerns are addressed quickly. However, some customers noted issues with tour operators, mentioning poorly organized trips or services not delivered as booked. A few also found customer support difficult to reach or perceived as unhelpful when problems arose.

What people talk about most

Booking process

Clients share positive opinions on the booking process, with many reviewers finding it easy and... See more

Staff

Customers had positive experiences with staff, consistently describing them as responsive, helpful, and... See more

User experience

Users describe positive interactions with user experience, consistently finding the booking process easy,... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the fast and prompt... See more

Service

Consumers find service to be positive, with many reviewers highlighting fast responses and helpful support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well laid out booking process very informative about what is and isn’t included which is very important to avoid those on the day shocks. Overall hope the experience of the tour is as pleasing as th... See more

Company replied

Rated 5 out of 5 stars

We booked a bespoke tour for 2 as one of us uses a manual wheelchair. Amit our agency contact was very good and patient in accommodating our various requests and timetable. If the tour is as good a... See more

Company replied

Rated 5 out of 5 stars

I had the opportunity to visit Northern India including the Taj Mahal. My driver was excellent. His name was Pradeep Singh. He was very patient and did his best to find the cleanest washroom while... See more

Company replied

Rated 5 out of 5 stars

Easy to book. Greatest difficulty I had was so many options of tours. Being Able to connect to actual tour operators is a bonus unlike some other websites. Tour radar operators also go to talk abou... See more

Company replied


Company details

  1. Travel Aggregator
  2. Bus Tour Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Tour Agency

About TourRadar

Written by the company

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(10,214)

1,329 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tourradar is well organized

Tourradar is well organized. The tour I took last year to Italy was well run.

November 13, 2025
Unprompted review
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Reply from TourRadar

Hi Neil,

Thank you for sharing your experience! We're thrilled to hear your tour to Italy was well-organized and ran smoothly. With over 2,500 adventure operators, we're dedicated to providing high-quality experiences around the globe.

We look forward to helping you plan another memorable adventure soon!

Best Regards
The TourRadar Team

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Rated 3 out of 5 stars

Communication with holiday provider was terrible

we did a Sri Lanka 6 Nights 7 Days Itinerary holiday and it would take them months to answer queries, they gave us the list of accommodation less than a week before we were due to fly out so we could not do anything about the accommodation.

May 2, 2026
TourRadar logo

Reply from TourRadar

Hi Nicole,

We understand how concerning these delays must have been during your Sri Lanka itinerary. Timely communication is crucial, especially when it comes to finalizing accommodations. With our network of 2,500+ adventure operators, we aim to ensure a smoother experience for all our travelers. Your feedback is invaluable in helping us improve our processes.

Kind regards,  
The TourRadar Team

Rated 5 out of 5 stars

Morocco 10 day desert tour from Casablanca

My tour across Morocco included the beautiful Atlantic coast, hiking in the majestic mountains and riding a camel the breathtaking desert the experience was extraordinary, largely because of our wonderful guide. Born in the desert and working with tourists his whole life, Ali’s knowledge, professionalism, and genuine passion for sharing Morocco’s history and culture elevated every moment of our trip.
We visited major cities, including Chefchaouen, Fez, Essaouira, and Marrakech, ancient medinas, and iconic historic sites, and Ali brought them to life with stories and context. He balanced structure with flexibility, making sure we saw highlights while allowing space for flexibility for those who like to explore on their own ( me!). We had a diverse group, different backgrounds, ages, and perspectives, yet he had a natural way of relating to each of us. He created an atmosphere where everyone felt included, turning a group of strangers into a little family.
He was attentive and personable. Everyone was comfortable, informed, and cared for - whether navigating busy markets, crossing mountain passes, or watching the sunset over the dunes. He helped everyone with their personal travel plans making sure everyone arrived safely and on time.
I highly recommend Ali for a tour that is smooth, worry free, enriching, and memorable. You will be in excellent hands!

March 9, 2026
Unprompted review
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Reply from TourRadar

Hi Chantal,

Thank you for sharing your truly extraordinary experience in Morocco. We're delighted Ali's knowledge and passion brought every moment to life for you. With adventures in 160+ countries, TourRadar offers more guided experiences that expertly balance flexibility and structure. We hope your next adventure is just as enriching.

Safe travels,  
The TourRadar Team

Rated 5 out of 5 stars

Holidays in Europe

I visit the site quite often looking for my next big trip. This is our second time booking with Tour Radar. Site is easy to use with lots of options. Just pick a destination and time.

July 11, 2026
Unprompted review
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Reply from TourRadar

Hi Bryan,

Thanks for choosing us again for your adventures! It's fantastic to hear you find our site easy to use, and the abundance of options helpful in planning your trips. With over 50,000 organized adventures, there's always something exciting for your next destination. We look forward to being a part of your travel plans in the future!

Happy travels,  
The TourRadar Team

Rated 2 out of 5 stars

Price trap

On the site and on the app the indicated price had a countdown indicated the time last. We booked everything was fine on the bill but we received a reply from tour radar indicating us that the price was not good and finally the rebate was not there anymore.

July 7, 2026
Unprompted review
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Reply from TourRadar

Hi Lyne,

We understand how frustrating this experience must have been. It’s important to us that prices are clear and accurate, aligning with the expectations set on our site and app. We offer a wide array of adventures with competitive pricing, and your feedback helps us improve our processes. Our team will review this and connect with you.

Kind regards,  
The TourRadar Team

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Rated 5 out of 5 stars

quick and easy.

July 10, 2026
Unprompted review
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Reply from TourRadar

Hi lulu,

Thank you for your review! We're glad the process was quick and easy for you. With over 50,000 organized adventures available on our platform, there's always something ready to capture your interest.

Happy travels,  
The TourRadar Team

Rated 5 out of 5 stars

Response to my travel question is done…

Response to my travel question is done in a timely manner .

July 7, 2026
Unprompted review
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Reply from TourRadar

Hi Sandra,

Thank you for your review! We're pleased to hear that your travel question was answered promptly. Our 24/7 Travel Experts are always here to ensure you have the support you need for any adventure. We look forward to assisting you on your next journey.

Best regards,  
The TourRadar Team

Rated 5 out of 5 stars

The booking process was very simple

The booking process was very simple. I received confirmation within a few hours. Very excited about our trip

July 7, 2026
Unprompted review
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Reply from TourRadar

Hi Mariette,

Thank you for sharing your excitement with us! We're so pleased the booking process was simple and that you received prompt confirmation. With adventures across 160+ countries, you're set for an amazing journey. We look forward to hearing all about it!

Until next time,  
The TourRadar Team

Rated 5 out of 5 stars

Friendly and efficient

Friendly and efficient . Booking process was easy and transparent covering all bases. Thanks Sylvia.

July 8, 2026
Unprompted review
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Reply from TourRadar

Hi Richard,

Thank you for your kind words! We're glad the booking process was easy and transparent, thanks to Sylvia's assistance. With our 24/7 Travel Experts, you can always expect friendly and efficient service. We look forward to helping you plan more adventures in the future.

Warm regards,  
The TourRadar Team

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Rated 5 out of 5 stars

The booking process was easy

The booking process was easy. Before I booked, I contacted the tour operator with some questions. They were answered quickly.

July 5, 2026
Unprompted review
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Reply from TourRadar

Hi Jacqueline,

Thank you for your review! We're delighted to hear the booking process was smooth and your questions were promptly addressed. With our 2,500+ adventure operators, we strive to find the perfect fit for your journey. We look forward to helping you explore more adventures.

Until next time,  
The TourRadar Team

Rated 5 out of 5 stars

Booking

Great. I've already booked my tour. The tour operator gave me a quick response to my email and answered my questions. Thanks.

July 6, 2026
Unprompted review
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Reply from TourRadar

Hi Benny,

Thank you for your review! We're glad you received a quick response from your tour operator and got your questions answered. It's great to hear that everything is off to a smooth start. With adventures in over 160 countries, we can't wait to be part of your journey.

Happy travels,  
The TourRadar Team

Rated 5 out of 5 stars

Super fast replies to questions

Super fast replies to questions, very quick and easy to book. Again, super fast replies once booked. So far it’s been a dream, can’t wait for my trip!

July 6, 2026
Unprompted review
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Reply from TourRadar

Hi there,

Thank you for sharing your experience! We're thrilled you found the booking process quick and our team responsive to your needs. With 24/7 Travel Experts on hand, we're here to ensure your adventure goes smoothly. Enjoy your trip, and we hope to see you for another dream adventure soon!

Adventure awaits,  
The TourRadar Team

Rated 4 out of 5 stars

Straight forward ,good response time

July 2, 2026
Unprompted review
TourRadar logo

Reply from TourRadar

Hi Annette,

Thanks for your feedback! We're pleased that you found the process straightforward and our response time satisfactory. With over 2,500 adventure operators, we're committed to connecting you with the right fit. We look forward to helping you plan your next adventure.

Safe travels,  
The TourRadar Team

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Rated 5 out of 5 stars

We've always loved using Tourradar to…

We've always loved using Tourradar to book tours. It's simple, convenient, and offers a wide variety of tours. I especially appreciate that each tour description includes a map showing the travel route, which is very intuitive. We've booked tours through Tourradar many times, and each time it has left us with unforgettable and wonderful memories.

September 18, 2025
Unprompted review
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Reply from TourRadar

Hi Mr. Wu,

Thank you for your enthusiastic review! We're delighted to be your go-to Adventure Booking Platform, making your travel experiences simple and convenient. It's great to hear that our maps helped enhance your browsing, providing a clear travel route. We're proud to offer such a wide variety of organized adventures to choose from. We look forward to being part of many more unforgettable memories!

Best regards,  
The TourRadar Team

Rated 5 out of 5 stars

So easy to book

July 3, 2026
Unprompted review
TourRadar logo

Reply from TourRadar

Hi Helena,

Thank you for sharing your positive feedback! We're thrilled you found the booking process so easy. With adventures across 160+ countries, our platform is designed to make planning your next journey effortless. We can't wait to help you find your next adventure.

Have a great adventure,  
The TourRadar Team

Rated 5 out of 5 stars

Fast response. Helpful suggestions.

It was easy to book the tour with TourRadar. They have replied to all my questions very fast and help me to connect with Tour operator.

July 3, 2026
Unprompted review
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Reply from TourRadar

Hi Georgyi,

Thank you for the great review! We're so pleased to hear you found the booking process easy and that our team was able to quickly answer your questions and connect you with the tour operator. With our 24/7 Travel Experts, you can expect continuous support throughout your adventure planning.

Until next time,  
The TourRadar Team

Rated 5 out of 5 stars

Good tours. Great value. Helpful and friendly support staff and tour operators

Great value tours with big range of itineraries and destinations. The booking process although a little confusing for me at times, was made much easier by all the staff I had contact with. The tour radar staff I spoke to on the phone were very helpful, friendly and patient with me. The staff from the tour companies were also very helpful, friendly and patient too. They got back to me quickly with replies and then followed up on any questions I still had. We are looking forward to doing our upcoming trips that we have booked.

July 1, 2026
Unprompted review
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Reply from TourRadar

Hi Jane,

Thank you for your wonderful review! We're thrilled that our team was able to assist you with your bookings. With the ease offered by our Payment Plans, we're excited to help you explore many more adventures. We look forward to welcoming you back soon!

Kind regards,  
The TourRadar Team

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Rated 5 out of 5 stars

Booking was a breeze

Booking was a breeze with the help of Ofer. He answered all my questions and completed the booking over the phone.

June 29, 2026
Unprompted review
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Reply from TourRadar

Hi there,

Thank you for sharing your wonderful experience! We're delighted to hear that booking your adventure was simple with Ofer's assistance. With no booking fees, we're committed to making your adventure planning as seamless as possible. We look forward to helping you explore more exciting adventures soon.

Warm regards,  
The TourRadar Team

Rated 1 out of 5 stars

Im finding it extremely hard to make…

Im finding it extremely hard to make contact with tourradar. Monies have been regularly deducted for my trip to Egypt ondecember4 th but I need to make a booking for a hotel on December 3rdandalso need to find out about an extension trip onto Jordan. Can’t seem to get anywhereandwoyldreally like to have a phone conversation to iron a few details out. Is it possible for someone to make contact with me. Paula jenner

January 18, 2026
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Reply from TourRadar

Hi Paula,

Thank you for reaching out. Managing your travel details should be a breeze, and we understand your need for a direct conversation to fine-tune your Egypt adventure. Our 24/7 team will promptly reach out to assist you with your upcoming tour. We’re deeply committed to connecting travelers with memorable experiences, and your input helps us achieve this.

Kind regards,  
The TourRadar Team

Rated 5 out of 5 stars

Quick response to all of my queries.

June 29, 2026
Unprompted review
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Reply from TourRadar

Hi Vasantha Jayasinghe,

Thank you for the fantastic review! We're glad our team could swiftly address your queries. With 50,000+ organized adventures at your fingertips, we're excited to assist in planning your next great adventure.

Until next time,  
The TourRadar Team

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