I enquired about a replacement control knob and was spoken to by Holly. Her first conversation asked me to check out the batch and model number. Once I`d done that she told me that the air fryer was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent customer service from Ezmie at Tower. I replaced my old Tower Air Fryer with the updated version. Used it twice & it wasnt until i used the 2nd time that i noticed the internal light... See more
Company replied
I’d recently had a problem with my 4ltr air fryer where the digital control panel was no longer responding to touch. I checked my warranty and found that there were just four days remaining on my... See more
Company replied
Got our Automatic bin and it was great, good size with good size opening, easy to set up, excellent. Registered for the extended warranty offered and all was good. After 15 months the lid started to s... See more
Company replied
Company details
Information provided by various external sources
Backed by Great British design, Tower Housewares has been the UK's #1 brand for pressure cookers, cookware, and kitchen appliances since 1912.
Contact info
Berry Hill Road, ST4 2NL, Stoke-on-Trent, United Kingdom
- www.towerhousewares.co.uk
4.6
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Elle in Customer Service
Elle in Customer Service has been outstanding.
Very quick to respond to my emails and provided clear, concise instructions.
Resolved my problem within two days and I am more than satisfied with the outcome.
Marian
August 25, 2026
Unprompted review
Reply from Tower
Hi Marian,
Thank you for your 5-star review!
We’re delighted to hear that Elle was so quick and helpful, providing clear instructions and resolving your issue within just two days. We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
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Elle provided exceptional quality
Elle provided exceptional quality, in-depth responses to my questions. I am very appreciative of the time and patience this reflects.
August 24, 2026
Unprompted review
Reply from Tower
Hi Geoff,
Thank you for your 5-star review!
We’re delighted to hear that Elle provided such exceptional and thorough support, and that you appreciated the time and patience she took to answer your questions. We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
Great bin and excellent customer service
Great bin with remote sensor. We lost the battery compartment somehow (our fault). I emailed customer service and they were really responsive, checked the part and are despatching a replacement compartment free of charge.
August 24, 2026
Unprompted review
Reply from Tower
Hi Karen,
Thank you for your 5-star review!
We’re delighted to hear that our Customer Service team were able to help source a replacement battery compartment and arrange for it to be sent free of charge. It’s great to know you received such a responsive service.
We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Tower steam cleaner RSH 10..waste of money
Bought their hand held steam cleaner model RSH 10 from Argos and regretted it from the moment I first used it. As the old adage says: "Buyer beware" Tiny tank which runs out in a couple of minutes. Not powerful at all. First thing I tried to clean was some ingrained dirt/grease in my sink, made no difference.
Hard to hold and pushdown the "on" button and would imagine if using for any length of time would strain your fingers and thumb.
August 19, 2026
Unprompted review
Reply from Tower
Hello Bosko,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you were disappointed with your Tower steam cleaner and understand your concerns regarding its performance and ease of use.
We reached out to you on Wednesday to request some further information so that we could look into your experience, however, unfortunately, we have not received a response.
We’re sorry that we have been unable to investigate this further and appreciate you taking the time to share your feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
Customer service advisors Ellie &…
Customer service advisors Ellie & Joseph solved my query quickly & efficiently.
It’s very much appreciated.
August 21, 2026
Unprompted review
Reply from Tower
Hi Zoe,
Thank you for your 5-star review!
We’re delighted to hear that Ellie and Joseph were able to resolve your query quickly and efficiently. We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to them.
Kind Regards,
Tanya - Customer Service Operations Manager
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Above and Beyond
I had to contact the customer service department today because a part had broken in my sensor bin. I was very lucky to get a reply from Joseph, one of their operatives, within 24 hours and he was friendly, courteous and kept me informed at all times. I had immediate replies when I asked questions and he was able to send me the replacement part free of charge. This was above and beyond anything I expected and Joseph delivered first class service at all times.
August 21, 2026
Unprompted review
Reply from Tower
Hi Angela,
Thank you for your 5-star review!
We’re delighted to hear that Joseph provided such friendly, courteous and efficient service, keeping you informed throughout and arranging the replacement part free of charge. It’s wonderful to know that he went above and beyond to assist you.
We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
I found tower to be very helpful and…
I found tower to be very helpful and quick to reply to my request fantastic customer service.
August 21, 2026
Unprompted review
Reply from Tower
Hi Trevor,
Thank you for your 5-star review!
We’re delighted to hear that you found our team so helpful and responsive. It’s wonderful to know you received fantastic customer service.
We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Customer service was great
Customer service was great - Joseph assisted me with providing a replacement knife set after one of my knives snapped. He was very responsive, polite and kept me updated. Great customer service
August 21, 2026
Unprompted review
Reply from Tower
Hi Amy,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to assist with your replacement knife set and that you found him responsive, polite and helpful throughout the process. We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Joseph was extremely helpful and sorted…
Joseph was extremely helpful and sorted out my problem very quickly , great customer service from him
Thank you
August 21, 2026
Unprompted review
Reply from Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to resolve your issue so quickly and provide such great customer service. We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
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I had a issue with the delivery being being late
I had a issue with the delivery being late, I emailed customer service Wednesday evening, Ezmie responded the next day with a solution, great customer service from Ezmie and Tower as well.
August 20, 2026
Unprompted review
Reply from Tower
Hi Geoff,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie was able to respond so quickly and provide a solution to your delivery issue. It’s wonderful to know you received such great customer service.
We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Ezmie.
Kind Regards,
Tanya - Customer Service Operations Manager
What a pleasure
What a pleasure! Really pleased with the support I have received. Wouldn’t hesitate to contact again❤️😃❤️
August 20, 2026
Unprompted review
Reply from Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that you were so pleased with the support you received. It’s wonderful to know that you wouldn’t hesitate to contact us again.
We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Reply from Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that you found our team helpful and had such a positive experience with us. We really appreciate you taking the time to share your feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
Holly
Holly , was super helpful, very knowledgeable, and sorted my enquiry /problem 100% , and I’m very pleased with the outcome …
August 19, 2026
Unprompted review
Reply from Tower
Hi Andy,
Thank you for your 5-star review!
We’re delighted to hear that Holly was so helpful and knowledgeable, and that she was able to resolve your enquiry to your satisfaction. We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Holly.
Kind Regards,
Tanya - Customer Service Operations Manager
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Don't believe those reviews
Don't believe those reviews. I've had a nightmare trying to get my free 10year warranty registered. Still haven't managed. Bought item at an Argos store. Don't care how good the item is ( haven't tried it yet) but returning it and never ever getting anything from these hopeless retailers.
August 19, 2026
Unprompted review
Reply from Tower
Hi Faaiz,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you experienced difficulties registering your 10-year warranty and understand how frustrating this must have been.
We reached out to you on 19th August so that we could look into the issue and assist you, however, unfortunately, we did not receive a response.
We’re sorry that we were unable to investigate this further and appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Broken drawer on air fryer
I needed a new drawer for my air fryer . It took a while to find who to contact but once I found Customer services, they replaced my drawer at a reasonable cost and it was dispatched and arrived promptly . Thank you
August 14, 2026
Unprompted review
Reply from Tower
Hi Claire,
Thank you for your 5-star review!
We’re pleased to hear that our Customer Service team were able to arrange a replacement drawer for your air fryer at a reasonable cost and that it arrived promptly. We appreciate your feedback regarding finding the right contact and will take this on board.
Kind Regards,
Tanya - Customer Service Operations Manager
I had problems registering for my warranty.
I had problems registering for my warranty. So I phoned customer service, and Holly managed to solve the problem for me. She was courteous, friendly and knew how to get the warranty registered at once. And she also emailed later to confirm. Excellent customer service.
August 18, 2026
Unprompted review
Reply from Tower
Hi Phil,
Thank you for your 5-star review!
We’re delighted to hear that Holly was able to resolve your warranty registration so quickly and provide such friendly and professional service. It’s great to know she also followed up to confirm everything was completed.
We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Holly.
Kind Regards,
Tanya - Customer Service Operations Manager
Nice design and colour
60Litre pedal bin unfortunately although lovely bin it had 3 dents which were noticeable. Got in touch with Tower for a replacement Joseph handled the complaint with understanding. The design is good and black colour looks nice in kitchen it has 3 compartments which is good saves having a separate bin for food waste.
August 17, 2026
Unprompted review
Reply from Tower
Hi,
Thank you for your 4-star review!
We’re pleased to hear that Joseph was able to assist you and arrange a replacement, and that you’re happy with the design and functionality of your bin. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
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I spoke with Julija about a faulty air…
I spoke with Julija about a faulty air fryer they had it dealt with and replaced in no time top notch customer service
August 19, 2026
Unprompted review
Reply from Tower
Hi Liam,
Thank you for your 5-star review!
We’re delighted to hear that Julija was able to deal with your faulty air fryer so quickly and arrange a replacement. It’s wonderful to know you received such top-notch customer service.
We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Julija.
Kind Regards,
Tanya - Customer Service Operations Manager
Great customer service
I bought a bin which got faulty after over a year. I got in touch and after submitting all the necessary details and proof, a replacement is on the way. Great customer service.
August 19, 2026
Unprompted review
Reply from Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that our Customer Service team were able to assist with your faulty bin and arrange a replacement for you. It’s great to know that the process was handled smoothly and you received great customer service.
We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Fantastic customer service Kai couldn’t…
Fantastic customer service Kai couldn’t have been more helpful with my query.
August 19, 2026
Unprompted review
Reply from Tower
Hi Mike,
Thank you for your 5-star review!
We’re delighted to hear that Kai was so helpful with your query and provided fantastic customer service. We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Kai.
Kind Regards,
Tanya - Customer Service Operations Manager
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