Toys "R" Us Reviews 311

Horrendous experience from start to finish! it's so ridiculous that they keep the gift giver's name a secret and when they send stuff in the mail I have no way of knowing who to thank! Their system and site are extremely wonky and were missing lots of stuff I scanned in-store. And the biggest issue is that they lie about their return policy!!!! They claim I can return gifts but they will not let you do it in-store because "there's no receipt" which they NEVER EVER PROVIDE IN THE PACKAGES THEY SENT!!!!!! Completely unacceptable and disgusting!!!

Never ever get anything from them, very bad after sales customer service and careless manager , who was informed that the oculus would be repaired but waited that the warranty is finished to tell me that it’s not possible as the vendor didn’t accept. He didn’t want to submit that he didn’t do the necessary before warranty was finished and dragged me many time to mirdif city center to try the oculus that was not repaired at all and then to tell me to pick the item as it is….what a respect towards customers ! I hope the higher management would do something…

On november 22 I ordered two switch and go cars to be shipped to Victoria. For Some reason they decided to ship them seperately. One has been delivered and one seems to be still sitting in Calgary at Intelcom for the last 6 days. Only way to speak to someone at toys r us was chat. Totally unhelpful. Gave me the tracking number and told me to wait another few days and check again. I already had these numbers and gave them to ToysRus. Only thing I find on Intelcom is that it is Calgary on nov.23. Nothing new. Toysrus wont even check where my shipment is. They sure took my money fast though.
Will not be ordering with them again.

Toys R Us is a horrible company. They don’t allow you to pick up large items in store, and make extra $ by making you pay a shipping fee (which is upwards of $80). Customer service will not help you.

I did my baby registry here and they also don’t allow you to put large items on it so you can’t get the completion discount they “offer”.

I’d use Amazon - they have the same things and shipping/service is great.

I Called Toys R Us SHERWAY GARDENS location to find out if they had a Light Up Globe. I Spoke to KLAY. He was very nice and helpful. He found the globe. Klay went the extra mile to take my phone number in case we got disconnected. He knew I was driving a distance, and reassured me that the globe would be there for me at the front desk when I got to the store. And it was. It was in perfect condition.
Thank you , Klay. You made my day !

Recieved my parcel - a large water table which was a suprise for my sons Christmas present, in absolutely no delivery packaging so you could see what the item was, and absolutely damaged and battered. My son saw the item immediately ruining his suprise, and on emailing Toys R Us to complain, I was offered a £3 refund (on a £60 item!) Terrible service.

I had the best service from Katrina from ToysR Us. She was pleasant, helpful and a delight to interact with. Thank you, Katrina.

Jude

Bad online order experience
I was trying for a few hours and still failed in processing my online order. I tried contacting the live chat and the employee seemed helpful, but the real issues - their own broken website - was not addressed. I was informed a few times that the problem was "due to my own inaccurate input of the data" which in reality never happened. The website kept doubling the ordered items and dropping the information off the payment page, so I quit with a bitter feeling and decided to make my purchase at some other place.

It’s been many many years since I last shopped at this place, but I should have remembered how bad they are and not bothered giving them a second chance! They delivered the wrong item, then trying to return it was so much hassle. Emails unanswered etc etc etc. Not worth the hassle at all.

I placed an order online which never arrived. When I chased delivery I was advised that it wasn’t in stock and a refund was issue but only after I’d chased it! I received conf of order and delivery info for an order that was never in stock. When they asked for feedback it was duly given and then they refused to publish it because it made them look bad!

Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!

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Thanks again,
Toys R Us

Never received the item!
I placed the order for my sons birthday and it was only when I chased the delivery that I was told it had been cancelled as it wasn’t in stock! A refund followed shortly but not before massive inconvenience was caused

Worst company ever. Even censors your reviews!

I submitted a 2-star review for a product I received last week. The low rating was due to poor accountability for a PAID shipping experience, and the fact that the item, which was meant to be a gift, came in ripped packaging.
A few days later, I received an email indicating that my review had been moderated - as in, they were not going to post my review online. The email I received said "it doesn’t meet [Toys R Us] current website posting guidelines". This is censorship and I am appalled that after asking for my review, this is the response I received. I took the time to offer other customers my honest opinion and instead, was silenced. How absolutely ridiculous!

Geoffrey the Giraffe, the mascot of the toy brand, Toys “R” Us. I specifically chose Geoffrey as he reminded me of a time of only happy memories when me, my dad, and sister would go to Toys “R” Us and live any kid's dream of buying toys! Since I have so many fond memories of Toys “R” Us

Dodgy company which goes directly back to hobby warehouse and there person to deal with Erano who doesn’t understand or just doesn’t care and comes up with all possible lies to have anything with compensation for a dodgy product just go directly to business and consumer affairs as they will help you out

It’s been a long journey for this brand but we’re glad it’s back and maybe not the same but still very good and my kids are happy and so am I with this company.

my daughter has her registry set up for the baby she's expecting, but so far two purchases have been shipped directly to my daughter without ANY INFORMATION in regards to who it came from. my friend that ordered one of the items also said she did not receive any notification of the item shipping or being received.
ii would NOT recommend their baby registry to anyone. amazon can do the same, and you get notifications. My daughter is sitting with a nice giftbox of items and zero idea who it is from.

IAM A TOYSRUS WHALE, 1 DAY BEFORE STAKING AFTER HOLDING THESE EXPENSIVE NFTS FOR 3 OR 4 MONTHS I GOT BANNED TODAY! ELIHANDRO IS IGNORING ME 2! HOW IS THIS NOT THE MOST TERIBLE NFT PROJECT INCLUDING RUGS IN THE WHOLE WORLD!

PLEASE HELP!

I’m happy they’re still around for my daughter. Great service

This is specific to Canadian Toys/Babies R Us.

I havent had any issues in store or online. I open my packages when they arrive and verify quality and functionality. I contacted them as I ordered a 3 pack of Dr Browns bottles, but it only came with two bottles. They didn't even try to send me to a store, or sent it back... they took my word and provided a full refund for that item - which truthfully was beyond generous and beyond the resolution I had hoped for.

Ordered an item to pick up in store and accidentally ordered same item to be shipped to my home with shipping charges. Tried to immediately cancel the item being shipped as I already ordered it to be picked up at store location. It has been a nightmare trying to cancel item and no ability to contact company. I sent online forms yesterday with no response and have been waiting for over 30 minutes in Queue to try to contact an online customer service person. Looks like they purposely make it impossible to cancel or correct an order.

I wish I had seen the reviews before I ordered and then they couldn’t deliver for an Xmas present as out of stock. I ordered and paid in Nov 2022 it’s now March 2023 and still no refund of nearly £100!! You can’t speak to anyone! I’ve sent 25 emails with no results.DO NOT USE THIS COMPANY