TRACKERSHOP LTD Reviews 

4,723
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 733 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and installation engineers for their exceptional professionalism, friendliness, and clear, detailed explanations provided throughout the entire process. Many people also highlight the high quality of the security products, quick appointment scheduling, and the seamless purchasing journey from start to finish. Some reviewers were not happy with the communication and the noticeable lack of proper support regarding after-sales services. Consumers mentioned experiencing frustrating schedule delays, exceptionally long hold times when calling offices, and difficulties getting timely responses or resolutions for urgent inquiries.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, knowledge, and efficiency.... See more

Service

Clients share positive opinions on service, highlighting prompt appointments and efficient installations.... See more

Product

Reviewers highlight positive aspects of product quality, noting they received detailed walk-throughs and... See more

User experience

Users describe positive interactions with user_experience, highlighting seamless purchasing and fast,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting staff who are knowledgeable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I contacted Trackershop to purchase a tracker/ghost immobiliser/dashcam package for my new car. I spoke to Yas who was very helpful, he talked me through various options so that I selected the right... See more

Rated 5 out of 5 stars

Mike was superb, rang my prior to visit to offer a time slot. Arrived on time, explained what he was doing & why did the instillation in a certain way. Once fitted he demonstrated how the system a... See more

Rated 5 out of 5 stars

Genuinely a great group of people. I made several changes to my order over a few weeks before installation and all handled well. My installation engineer, Edson, was super knowledgeable which was go... See more

Rated 5 out of 5 stars

I was very impressed that Edson arrived very promptly and within an hour all was installed and he took me through the process. Very clever tech and hopefully will be the difference between keeping my... See more


Company details

  1. GPS Supplier
  2. Applicant Tracking System
  3. Car Alarm Supplier
  4. Car Security System Installer

Written by the company

Trackershop is the leading online retailer for your GPS tracker requirements providing the most accurate and cost effective products available on the market. Whether you need insurance approved trackers, a fleet tracking system or devices to help you monitor and secure any assets, Trackershop offer the most comprehensive range of GPS tracking products and services.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(4,723)

730 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly, fast, professional and thorough.

I was given a timeslot, then called before my appointment to let me know they were close by. Mike G was professional, friendly and got straight to work.

Mike helped me understand the systems fully and double check that no damage had been caused during installation, before heading off.

Would highly recommend using these guys for your car security.

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Hassle free sales advice

Fantastic customer service. Glen took the time to help me pick out front and rear dashcams for my two cars. Easy to talk to, knowledgeable, and refreshing to deal with someone who sells you exactly what you need without pushing unnecessary extras. Highly recommend!

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great service and incredibly quick installation

Great service, incredibly quick installation, and simple explanation of how it all worked.

Edson Dias was on time, professional, friendly, quick, and complete in his explanation of how it all worked.

I purchased a tracker and an immobiliser and am very happy with the product and the service.

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service with a smile

This was my third visit to Tracker Shop and as I have experienced on the previous occasions the service was superb again. This time round the person who helped was Yasar Ali.

What a friendly and helpful person he turned out to be. Gave excellent advice and made the process of completing the purchase a breeze.

This is a company that I will return to for any future purchases and therefore do recommend Tracker Shop.

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Middleton Mike was superb

Mike was superb, rang my prior to visit to offer a time slot.
Arrived on time, explained what he was doing & why did the instillation in a certain way.
Once fitted he demonstrated how the system armed & offered any more information if I required it or was prepared to go through the full set up again if needed.
I had to get my daughter to train station as she's travelling back to Hong Kong today so I was a bit flustered, he said no problems, you have my number anything I'm not sure about to please message him, he will reply at first opportunity.
He likes his tea strong with one sugar & a splash of milk if you get Middleton Mike fitting your order

August 11, 2026
Unprompted review
Rated 4 out of 5 stars

Helpful

He was very thorough, efficient, very knowledgable, talked me through the whole process in a polite manner.

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, Mike was on time and completed the job efficiently.
He also explained what I needed to do and sent me a WhatsApp video of the process to verify what he told me.
I will definitely be using your company again for my other vehicles.

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

Well what a great service from start to finish

Well what a great service from start to finish, I had the goast and dash cam fitted very tidy job and was made to feel comfortable on starting the car up before he left and had no issues since would recommend the service 100% and I’ll be be returning the next time I need any work doing.

Thanks again Mike

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and installation

Buying the immobiliser, and booking an installation, all of which was done online was very simple and straightforward. Confirmations, by email, followed in no time at all.
The appointment was confirmed by text the evening before and this was also very helpful.
The engineer (Edson Dias) was superb. He was outstanding in his professionalism, technical expertise and polite, friendly manner. He demonstrated commitment, and patience, in ensuring a trouble free installation.
He took the time to fully explain how to operate the system and functions.
Highly recommended.

August 7, 2026
Unprompted review
Rated 1 out of 5 stars

It seems as though this company is only…

It seems as though this company is only interested in selling their product, but offering no after sales,,,, service.
I spent nearly a 1000 pounds with them.
The installation went well.
But now I need some back up on one of there products,
I have had source the repair myself.
That's a 0 out of 10

August 7, 2026
Unprompted review
TRACKERSHOP LTD logo

Reply from TRACKERSHOP LTD

Good afternoon, thank you for taking the time to share your feedback, and I'm sorry to hear about your experience.

We have a dedicated Customer Support Team, and we take real pride in our aftersales service, we invest significant time, people, and funding into making sure customers are properly supported after installation, not just at the point of sale. It's disappointing to hear that you feel you haven't been able to take advantage of this, and that's not the experience we want anyone to have.

I'd like to put this right. Please could you email me directly at adam.spencer@scorpionauto.com with your details and a summary of the issue you've had with the product? I'll make sure a member of the team gets in touch with you promptly to discuss your concerns and get this resolved.

Thanks again for flagging this, and I look forward to hearing from you.

Best wishes,
Adam

Adam Spencer | Group Head of Continuous Improvement

Rated 5 out of 5 stars

Great experience

Great experience having a Ghost immobiliser fitted. Edson communicated clearly with me, was flexible with appointment timing and fitted the unit efficiently. He talked me through its operation clearly. Nice job.

August 7, 2026
Unprompted review
Rated 1 out of 5 stars

Zero customer service

On advice from Trackershop sales, I purchased a Scorpion Quantum 3 as I was informed this unit was ok for self install. I didn’t hear from Trackershop again apart from an email saying they were organising an engineer to come and fit it and another offering extended warranty. The unit finally arrived with nothing more than the delivery note. I looked online to see if there were any fitting instructions but couldn’t find anything. I tried to log on to the Scorpiontrack app but couldn’t as it seems I need more info to enable this. After 8 phone calls (never answered), 3 online messages (never answered) and 3 emails (no reply) I finally got through to someone at Scorpion who gave me a number to call. Turns out the number was for Trackershop and of course it wasn’t answered. So, I’m stuck with a tracking unit that I can’t use. I suppose the only option now is to put it down to a bad experience and return the unit. I’m just concerned they won’t refund me.

August 7, 2026
Unprompted review
TRACKERSHOP LTD logo

Reply from TRACKERSHOP LTD

Good afternoon, I am sorry to hear that our service has fallen short of your expectations. This isn't the experience we want any of our customers to have, and I apologise for the frustration caused, particularly the difficulty getting through to us by phone, message, and email.

I would also like to apologise for the confusion surrounding how the Quantum works and how it should be set up. This should have been made clear from the outset, and I am sorry it wasn't.

I have instructed a member of our planning team to reach out to you directly to arrange the set up of your unit.

If you would like to discuss this further with me personally, please do reach out directly at adam.spencer@scorpionauto.com and I will be happy to help.

Kind regards,
Adam

Adam Spencer | Group Head of Continuous Improvement

Rated 5 out of 5 stars

Purchased ghost immobiliser online

Purchased ghost immobiliser online, rang and booked appointment following morning. Although time frame for fitting was not as quick as states online, I only had to wait 1 week. Edson fitted immobiliser and was great from the first message. Great communication and the fitting was super fast and explained perfectly

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Spoke to Yas who was extremely helpful in securing a new Dash cam. I’m now awaiting fitting but swift excellent service so far. Many thanks

August 6, 2026
Unprompted review

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