Staff were very nice when there was a slight delay with my teng tools torque wrench.....maybe they should have said listen here's a voucher or a discount for your next order or a small freebie, but on... See more
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See what reviewers are saying
I ordered a pair of Rothenberger pipe benders. They took 11 days to arrive and when they did they had damage to the paint finish and the guides were missing which were due to the couriers mishandling... See more
Solid service with plenty of notification e-mails telling me the delivery was on its way. Took a week to arrive but that was within the timeframe. For the exceptionally low price I paid, it was worth... See more
Having paid for next day delivery we anticipated the package/s to arrive within 48/60 hours. One item was sent by one courier and arrived within that timescale. The other item (ordered at the s... See more
Company details
- Tool Wholesaler
- Construction Machinery and Equipment Store
- Home Improvement Store
- Plumbing Supply Store
- Safety and Work Wear Store
- Tool Store
Written by the company
At Trade Counter Direct, we pride ourselves on being your go-to destination for top-quality tools and accessories. Based in Devon, we offer an extensive range of products from top brands, catering to both professionals and DIY enthusiasts across the UK. Our commitment to competitive prices, excellent customer service and fast delivery ensures that you have the right tools, right when you need them. Experience the convenience of shopping with a reliable and knowledgeable team dedicated to meeting your needs.
Contact info
Yalberton Industrial Estate, TQ4 7QR, Paignton, United Kingdom
- 01803666630
- sales@tradecounterdirect.com
- www.tradecounterdirect.com
3.9
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 1 week
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Great choice,price and quick delivery..
May 20, 2025
Reply from Trade Counter Direct - TCD
Hi Craig,
Thanks so much for the 5-star review! We're really glad you were happy with the selection, pricing, and delivery speed.
We appreciate your support and hope to see you again soon.
— The Select Trade Brands Team
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Reply from Trade Counter Direct - TCD
Hi Stephen,
Thanks for the fantastic review! We're thrilled you found the best price and received next-day delivery — that's exactly the kind of service we aim to deliver.
We really appreciate your support and look forward to helping you again soon.
— The Select Trade Brands Team
Reply from Trade Counter Direct - TCD
Hi there,
Thank you for the 5-star review! We're really pleased to hear you were happy with our service and delivery speed.
We appreciate your support and hope to serve you again soon.
— The Select Trade Brands Team
I knew what I was looking for and…
I knew what I was looking for and shopped around and
found TCD was the best price. I have found TDC to be a very competitive and efficient company to deal with and I highly recommend.
May 17, 2025
Reply from Trade Counter Direct - TCD
Hi David,
Thank you for the fantastic review! We're really pleased you found the best price with us and had a smooth, efficient experience.
We truly appreciate your recommendation and look forward to serving you again in the future.
— The Select Trade Brands Team
Reply from Trade Counter Direct - TCD
Hi George,
We’re sorry to hear you felt the product information was misleading. We always aim to provide clear and accurate descriptions, and we’d really appreciate the opportunity to understand what went wrong.
You ordered the Altrad-Belle 7.2m Aluminium Beams Set, but we haven’t received any communication regarding the specific issue. If you could let us know what was unclear or incorrect, we’d be happy to look into it and put things right.
Please feel free to contact us at Select Trade Brands Support support@selecttradebrands.com — we’re here to help.
— The Select Trade Brands Team
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Reply from Trade Counter Direct - TCD
Hi Eugeniu,
Thank you for the great review! We’re glad to hear you found our service professional — that’s exactly what we aim for.
We appreciate your support and look forward to helping again in the future.
— The Select Trade Brands Team
Reply from Trade Counter Direct - TCD
Hi Tony,
Thanks for the 5-star review, even though we’re sorry to hear the delivery didn’t go smoothly.
We’ll raise this with the courier, as leaving your parcel at the wrong property isn’t acceptable. We really appreciate your patience and are glad the rest of your experience with us was positive.
If there's anything else we can help with, don’t hesitate to get in touch.
— The Select Trade Brands Team
You handled me problem Very…no effort spared in trying to resolve it your call handle Linda was Very understanding and professional l
You handled me problem Very professional.
No ef
May 15, 2025
Reply from Trade Counter Direct - TCD
Hi Mr. Piwowarczyk,
Thank you for the kind words and the 5-star review! We’re so pleased to hear your issue was handled professionally and that Linda made such a positive impression.
We’ll be sure to pass your feedback on to her — it means a lot to the whole team.
If you need anything in the future, we’re always here to help.
— The Select Trade Brands Team
Got what I ordered
I got what I wanted for our trimmer. I have knocked down one star because it was 8 working days before I received the order.
May 14, 2025
Reply from Trade Counter Direct - TCD
Hi Anne,
Thank you for your review — we're glad to hear you received exactly what you needed for your trimmer.
We’re sorry it took longer than expected to arrive and appreciate your patience. We're always working to improve delivery speed, and your feedback helps us do that.
Thanks again for ordering with us, and we hope to serve you even better next time.
— The Select Trade Brands Team
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Not recieved
12th may recieved email saying milwaukee impact shipped 20th may still not recieved in post
May 11, 2025
Quick delivery easy to use website
Quick delivery easy to use website. Very happy with purchase and service.
April 29, 2025
The product is perfect
The product is perfect. There was a problem with the delivery but they let me know. So very good.
The delivery company was not so good. I was not informed that the product had arrived. I had to check myself, which is fine but they rell you that they will let you know when parcel ready for collection.
April 23, 2025
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A good product at a fair price
May 10, 2025
Good value product.
May 11, 2025
My first ever order with Trade Counter…
My first ever order with Trade Counter Direct was for just two Garryson Garryflex abrsasive blocks (bit cheeky I know.) Anyway, they were delivered in days.
Much Thanks TCD
May 2, 2025
10 days after order and still not dispatched!
10 days after order and still not dispatched!
The automatic chatbot is telling me that my
Fulfillment Status is "Still Processing"
and has an EXPECTED DELIVERY DATE: 2025-05-13 13:00:12
Order Date: 2025-05-06 13:00:12
the delivery expected day is 2 days in the past and it seem not yet to be dispatched - very disappointed. still wanting my items!!!!
May 6, 2025
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I placed an order on 02/05/25 and I…
I placed an order on 02/05/25 and I still have not got it despite assurances I would receive it
May 2, 2025
First time using Trade Counter Direct
First time using Trade Counter Direct. Good product price and Good service with reasonable postage costs,
would use them again.
Many thanks
May 7, 2025
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