Trade Depot Reviews 

Product was available. I was helped very quickly by a salesperson. While the salesperson was very polite he was very hard to understand. English needs to be better with some of your staff.

Excellent store with extremely helpful and friendly staff, great range of products with just-about everything we needed to complete our new bathroom fit-out.

We have dealt with trade depot before and have had great service but our last purchase was missing an item on delivery. We have contacted them and initally got a response asking us to confirm the photo taken by the courier, however we have not heard anything further despite contacting them again. So disappointing.

A huge store, but always worth the visit. Always great prices & we have found great products. Helpful Staff, a very pleasant & friendly lady on the checkout on our last visit just a few days ago. Have made a number of purchases at this store.

Lovely customer service and expertise staff from beginning to end, their products and location to payment and option to collect and deliver

Great product at good price, lady on till was lovely and friendly

Visited the Hamilton Trade Depot to buy a new fridge/freezer and also enquiring about the solar.
Spoke with Grace who knew what she was talking about for us to understand.
Trade Depot Hamilton has an awesome worker in Grace.
I look forward to my next visit to catch up with Grace again for more info.

Great range of products at reasonable prices. Good quality.

Received two heated towel rails of which both were faulty. One with an electrical fault (diagnosed by certified electrician) and the other is crooked. Whilst I understand sometimes things go wrong and I’ve been unlucky…the fact that they won’t replace or refund until items are received back in their warehouse is ridiculous considering I’ve been waiting 5 weeks for them to be picked up from my porch! Numerous phone calls and messages, promises made that couriers will pick up! I even asked if I can drop them off somewhere…but no. I have a newly renovated tiled bathroom with holes in the wall where one was but has an electrical fault and it blew the power in the house! An emergency sparky cost me $$. Terrible service, still waiting! Trade depot do better this is unacceptable.

Update from 24 July. Now here’s the response from trade depot because it takes a bad review to get some acknowledgment . Surprise, surprise, they are still sitting on my doorstep and it’s now Monday 27th….

From Trade depot: I completely understand your frustration, especially after waiting so long, and I'm truly sorry for the experience you've had.

I can confirm that your collection is scheduled for tomorrow 25/7. I've also coordinated directly with our Dispatch Manager to help ensure this is completed as planned.

I understand that you've heard similar assurances before, but I've escalated this internally to help make sure the collection goes ahead.

Thank you for your patience, and I'll continue to monitor the progress until it's been completed.

Tv arrived brilliant picture quality
Great price great service
Trade Depot 💯 %

Great service prices are not over the top.bought 7kg dryer delivery was quick .next on my list is front loading washing machine and delivery was free which is great recommend to all

Ordered product online from out of town. Good pricing and free delivery - couldn't ask for more.

First call to call center to get availability, said they would call me.back , never did .called again ,same response, never called back. 3rd call sorry will.not be in this location for 3 more weeks .so I change to a different product and ordered online as stock was showing in store. Go to collect , sorry nil stock available. Big time waster

Great service Nice friendly staff

Product availability, affordable price, staff knowledge and their service .

I did a good review a few days ago.Did it not reach you. I am very happy with my purchase, this time it is the Zen Cake Mixer. Great service, quick delivery by a very nice, polite and friendly courier delivery man.Thank you for great service throughout my buying process with you. Cant fault the service at all

Although there was an issue it is getting sorted -thank you, Louis.

Prompt delivery

I had specific products in mind and they were easy to find online. Payment and delivery were both fast and easy 👍🏾 Trade Depot use their own delivery truck which I was able to track Live in my town. The driver was polite and took a photo of the parcel at my door. A+++

This is the absolute worst company to deal with. There are always delivery issues and to get a response is nearly impossible. The delivery company they use is also completely hopeless- 9/10 times things arrive damaged.