Trade Depot Reviews 

3,658
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,771 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptionally wide selection of household products and highly affordable pricing, noting that their purchases arrive quickly and seamlessly to their homes. Many buyers genuinely appreciate the helpful and knowledgeable staff members who provide excellent support and guidance both online and during store visits. However, some customers also noted frustrating delivery delays, missing items upon arrival, and poor communication regarding package tracking updates. A small group of reviewers were explicitly dissatisfied with occasional product breakdowns over time, alongside unfulfilled promises regarding replacement parts or repair services.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting fast shipping times and helpful... See more

Product

Reviewers mention positive feedback about product quality, praising the great selection, affordable pricing,... See more

Price

Users describe positive interactions with price, consistently highlighting that items are well-priced, fair,... See more

Service

Customers consistently note positive experiences with service, highlighting friendly staff, prompt delivery,... See more

Staff

Customers report positive experiences with staff, highlighting helpful and friendly service from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to find what I wanted online. The range hood and cook top seem OK quality, although not installed yet. I had confidence as I have been pleased with a previous cooktop oder. The tap wasn't very... See more

Rated 4 out of 5 stars

Trade Depot had the freezer I needed at a great price. The guarantee/warranty is no different than the "high end" brands at a fraction of the price.

Rated 4 out of 5 stars

Delivery was ok, but didnt receive good communication. Product turned up without me knowing it was coming. Pricing is good.

Rated 5 out of 5 stars

Great product range & great prices. Staff know product details well. Great friendly service. Quick processing. Auckland depot is down driveway, parking not great especially if have a trailer.


Company details

  1. Home Improvement Store
  2. Air Conditioning Store
  3. Bathroom Supply Store
  4. Hardware Store
  5. Kitchen Supply Store
  6. Refrigerator Store

Written by the company

Trade Depot was founded with the single mission to provide Kiwis with beautiful and functional home improvement products at affordable prices. Our key product focus is in Bathrooms, Kitchens, Appliances, Laundry, Heat Pumps, Lighting, Tools, Hardware, Plumbing and Electrical.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 32% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(3,658)

1,571 reviews in the last 12 months

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Rated 1 out of 5 stars

Absolutely bloody useless

Absolutely bloody useless. I bought a stovetop from this outfit, was told it would be 5-7 days delivery, turned up 14 days later after several calls and live chats. When it did turn up only 1 of the 2 items arrived which makes it unusable. Asked for the other part to be shipped over night but it turns out it is going to be ANOTHER 10 days. This is the second time this has happened to the same product. Thankfully I have cameras around my property and could prove that only 1 item had arrived on both occasions, if not I'd hate to think what would have happened. If you are in no hurray in any way then go for it, but personally I wouldn't bother. I only gave them a second chance as no-one else seems to sell the product I wanted. Will definitely look elsewhere or pay more just for peace of mind

July 3, 2026
Unprompted review
Rated 3 out of 5 stars

我已经在 Trade Depot 购物四个月了

我已经在 Trade Depot 购物四个月了,总体体验很好。网站界面简洁易用,购买流程顺畅,配送速度也不错。到目前为止,我没有遇到任何问题。谢谢你们提供优质的服务!

July 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Trade depot warehouse onehunga

Trade depot warehouse onehunga - great customer services and friendly staff!! So easy and quick to purchase our product and pickup from their warehouse was 2 minutes away! Definitely recommend for anyone looking for affordable houseware appliances!

July 3, 2026
Unprompted review
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Rated 1 out of 5 stars

Not a good experience

Delivery was confirmed but didn't happen as agreed. When delivery did eventually happen, I was told I would receive a text or call 10 minutes prior to delivery, I didn't. Delivery truck drove on the lawn and wrecked the flowering daffodils. Vanity was placed outside my door upside down despite the box clearing showing correct orientation! At least the vanity appears to be great.

July 2, 2026
Unprompted review
Rated 1 out of 5 stars

I am so disappointed with Trade Depot

I am so disappointed with Trade Depot. I have given Trade Depot the photos of the fault, and this has happened 4 times with E2 fault. They said they will give me a refund minus a 10% restock fee. How rude, I showed them pictures of the fault. I would not recommend purchasing from Trade Depot.

July 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Had an excellent experience with Trade…

Had an excellent experience with Trade Depot... bought a washing machine, free delivery. Five days from start to finish and I live in a rural area. Product appears to be of good quality, I got the 10kg Vouge washing machine. So far, so good. Would I recommend? Yes definitely. Would i buy again from trade depot? Yes definitely. Thanks

July 1, 2026
Unprompted review

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