Tradewinds Oriental Shop Reviews 

1,236
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 239 reviews, reviewers overwhelmingly had a great experience with this company, highlighting the exceptional service and reliable ordering process. Customers frequently praise the wide selection of oriental food, very fresh vegetables, and competitive prices that make shopping affordable and satisfying. Orders typically arrive very quickly, and items are carefully and securely packed to ensure they remain safe and intact. Some reviewers were not happy with occasional delivery problems, noting that packages were mishandled resulting in damaged or broken items. A few other people also felt that shipping costs for frozen goods can be quite expensive, which adds extra expense to their purchases.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting a comprehensive range of... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting quick shipping times and... See more

Order

Clients share positive opinions on order, highlighting smooth online purchasing, quick delivery times, and... See more

Price

Users describe positive interactions with price, frequently highlighting a great selection of goods offered... See more

Service

Reviewers highlight positive aspects of service, praising the easy ordering process, parcel tracking, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great selection of products, helpful customer service, and prices are pretty decent. I've ordered from different vendors in the past where fresh produce arrived wilted or just unusable, but... See more

Company replied

Rated 5 out of 5 stars

Great customer service. Package was well packed, however not handled with care by the delivery company resulting in cracked bottles. Contacted customer service and replacement send out the next mor... See more

Company replied

Rated 5 out of 5 stars

I purchased the wrong product and thought I’d left it too late to cancel. They couldn’t have been more helpful and responsive. No quibbles, no questions, no persuading me to buy something else instead... See more

Company replied

Rated 5 out of 5 stars

If I could score them higher I would. Goods arrived on time ( actually quicker than expected) they were exactly what I ordered, very well wrapped and used an excellent courier. In perfect condition. W... See more

Company replied


Company details

  1. Asian Grocery Store

Written by the company

Tradewinds Oriental Shop is a family run business specialising in providing the finest food and drinks, furniture, and kitchenware from Asia. Established in 1984, we first commenced trading at our local market in Scunthorpe selling a small selection of basic Chinese cooking ingredients and a variety of Oriental Arts and Crafts. After 2 years there was sufficient demand to open a small shop on Mary Street, Scunthorpe. Demand soon dictated a move to larger premises and in 1991 we moved to our current premises on Cole Street, Scunthorpe. Tradewinds Oriental Shop has continued to grow and in 2008 we launched our online website offering consumers within the UK and Europe the opportunity to purchase our products at the click of a button. Demand for Asian food and drink has continued to grow in popularity over the years which have led to the expansion of our current shop and warehouse premises in recent years. We now stock over 5000 products from across Asia. Our inventory will continue to grow with new lines becoming available both online and in our shop on a weekly basis. We remain passionate and great effort goes into sourcing and finding the best authentic ingredients and providing these to all our customers within the UK and around the World.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(1,236)

221 reviews in the last 12 months

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Rated 4 out of 5 stars

Fabulous company

Great company with some prices as authentic as the products, ie not massively upped. Some hard-to-find produce, eg for me squid and tom yum soup mix; where found elsewhere werw far more expensive. Only downside is high shipping costs for frozen goods but it still works out cheaper. I recommend for quality, service, packing, pricing and range.

November 19, 2025
Unprompted review
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Reply from Tradewinds Oriental Shop

Thank you for your positive review. We are delighted you have found the items you were looking for at a price you were happy with, and that even with delivery costs we work out cheaper than other retailers. We are very pleased to hear that you would recommend us to others.

Rated 1 out of 5 stars

Follow-Up Review

Follow-Up Review – Tradewinds Oriental Shop

While my original review detailed the issues with my order, the response from Tradewinds Oriental Shop does not address the core concerns. Instead, it focuses on technicalities around stock and implies my cancellation caused the problem. In reality, the frustration stems from dismissive and unprofessional communication, repeated pressure to accept a partial order, and a lack of transparency about which items might be out of stock on their website.

An apology for “inconvenience” does not reflect the time and effort wasted over five days communicating with your team member, which extended my inconvenience by making your out-of-stock issue my problem. This falls far short of the service expected from a specialist shop and has left me questioning my decision to order from this shop.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great communication with seller

Great communication with seller, great delivery & packaged very well & secure.
I love the products that they have & am a regular.

December 17, 2025
Unprompted review
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Reply from Tradewinds Oriental Shop

Thank you for your 5* review and loyal custom. We are delighted you have enjoyed all your shopping experiences with us.

Rated 5 out of 5 stars

Tried and tested.

Always speedy with the delivery and carefully packaged. I’ve ordered from here a lot and usually fairly big orders and nothing has ever been missing or wrong!

December 16, 2025
Unprompted review
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Reply from Tradewinds Oriental Shop

Thank you for your 5* review. We are delighted you have had so many great shopping experiences with us. We really appreciate your loyal custom.

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Rated 5 out of 5 stars

First Order Experience

Just had my first order delivered today, excellent service as only ordered 2 days ago. Very simple and straightforward, my items came very well packaged. The online process was all very smooth from start to finish. I'll definitely be ordering and using their services again. Thank you!!

December 12, 2025
Unprompted review
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Reply from Tradewinds Oriental Shop

Thank you for your 5* review. We are delighted you have had a great first shopping experience with Tradewinds, and that you found the whole process smooth. We are delighted you would consider shopping with us again in the future.

Rated 5 out of 5 stars

Fantastic Company

This is my second time ordering from Tradewinds.
Fantastic company. Their glass jars are always so well packaged. I will be buying from these again.

December 10, 2025
Unprompted review
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Reply from Tradewinds Oriental Shop

Thank you for your 5* review and repeat custom. We are very pleased to hear that you are impressed with the care taken when processing and packaging your order. We are delighted you will be returning to place further orders. Thank you.

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, good customer service

November 24, 2025
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Reply from Tradewinds Oriental Shop

Thank you for your 5* review. We are very pleased to hear that you have enjoyed your shopping experience with us.

Rated 5 out of 5 stars

I love this shop and enjoy shopping…

I love this shop and enjoy shopping both online and in the physical store. The products are always fresh, and the staff are wonderfully friendly in both places, as I regularly use both online and in-store shopping. The selection of Asian products from Korea, Thailand, and Japan is fantastic. I highly recommend shopping here!

December 3, 2025
Unprompted review
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Reply from Tradewinds Oriental Shop

Thank you for your 5* review and very kind words. We are delighted you have had many great shopping experiences with us, both in store and online. We are very pleased to hear you are enjoying our ever-growing product range and that you would recommend us to others.

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Rated 5 out of 5 stars

Good Business

I used Tradewinds for the first time this week and was very happy with the service. I love the Big Bowl Kinchi noodles made by Nongshim Shin and was sad that my local Morrisons had stopped stocking them completely. At first I thought they just wasn’t being made anymore, but happy to see I can get them online!

Getting them online does work out more expensive as I bought 3, plus shipping, was £8.50, but think it’s worth it since I enjoy them so much. I orded on the Monday, shipped on the Wednesday and received within 24 hours. I’ll be back to purchase more in the future!

December 4, 2025
Unprompted review
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Reply from Tradewinds Oriental Shop

Thank you for your 5* review. We are delighted you found us and that you were able to source your favourite Nong Shim Kimchi Noodle Bowls. For even better value please take a look at our bulk buy section where you can also purchase this by the case. We are very pleased to hear you are happy with the processing and delivery speed of your order.

Rated 5 out of 5 stars

Had several orders already and I…

Had several orders already and I couldn’t be more happy with the quality of items!

December 5, 2025
Unprompted review
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Reply from Tradewinds Oriental Shop

Thank you for your 5* review and repeat custom. We are delighted you are enjoying your shopping experiences with us.

Rated 5 out of 5 stars

Perfect

Perfect, quick delivery and good price. Will be back

December 5, 2025
Unprompted review
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Reply from Tradewinds Oriental Shop

Thank you for your 5* review. We are delighted you have had a great shopping experience with us.

Rated 5 out of 5 stars

Lucille sambal

Arrived ahead of time and well packed.

November 24, 2025
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Reply from Tradewinds Oriental Shop

Thank you for your 5* review. We are delighted your order arrived with you ahead of schedule and packaged well.

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Rated 5 out of 5 stars

Good service

Most of what we wanted was available but not everything. Quite satisfied and will use Tradewinds again.

November 24, 2025
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Reply from Tradewinds Oriental Shop

Thank you for your 5* review. We are pleased to hear you were able to source most of what you wanted with Tradewinds. We receive deliveries daily to keep our product range in stock, but please feel free to contact our customer services if you would like to be provided with an arrival date of an item currently out of stock.

Rated 5 out of 5 stars

Low cost

Low cost with fast delivery.

November 24, 2025
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Reply from Tradewinds Oriental Shop

Thank you for your 5* review. We are very pleased to hear you have enjoyed shopping with us.

Rated 5 out of 5 stars

Great Service. Highly Recommend

Excellent choice of products, great communication and very speedy delivery. 👍🏽

November 24, 2025
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Reply from Tradewinds Oriental Shop

Thank you for your 5* review. We are delighted you have enjoyed your shopping experience with us.

Rated 5 out of 5 stars

Superb quality and price

Superb quality and price. sugar free coconut condensed milk

November 30, 2025
Unprompted review
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Reply from Tradewinds Oriental Shop

Thank you for your 5* review. We are very pleased to hear you were able to source the product you wanted with us, at a price you were happy with too.

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Rated 5 out of 5 stars

Really quick shipping and great…

Really quick shipping and great company. I recommend, really good prices also.

November 29, 2025
Unprompted review
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Reply from Tradewinds Oriental Shop

Thank you for your 5* review. We are delighted you have had a great shopping experience with us.

Rated 5 out of 5 stars

Excellent items/website/delivery/price

Easy to order, the best price, and the delivery was fast + excellent. There was no chance of the box of pots getting damaged, it was packed so well. Getting into the strong outer box was easy, but I had to use a stanley knife to get through the layers of bubble wrap which protected the inner box. I only buy the Pink Apple pots, they are the best available. Will definitely use this company again. Thank you

November 28, 2025
Unprompted review
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Reply from Tradewinds Oriental Shop

Thank you for your 5* review. We are delighted you have enjoyed your shopping experience with us and that you were impressed with the care taken when processing and packing your order.

Rated 5 out of 5 stars

Excellent range of products at fair…

Excellent range of products at fair prices. A similar company I used to use ceased trading - I am delighted to find the Mr Huda's pastes again. I will definitely use Tradewinds again.

November 11, 2025
Unprompted review
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Reply from Tradewinds Oriental Shop

Thank you for your 5* review. We are delighted you have found us and can now stock up on the Mr Huda's range.

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