TrafficJunky Reviews 179

I've had the worst trouble adding funds to the account. They don't take American Express, even though the Amex icon is on the payment gateway, and there's no warning about not accepting Amex. Once I was able to find a different card, I had maxed on my attempts (3). So I called to have one cleared hoping they'd understand that it wasn't my fault that I was using a card previously that they indicated would work. They couldn't remove the attempts, I had to wait until the next day. Fine. I tried again and now it says I have too many cards on file! So now I have to wait 2 to 5 business days to get one of the cards removed. I JUST WANT TO USE THE SERVICE.

I no longer wanted to advertise with TJ and asked for my funds to be refunded to me. After about 3 weeks of sumitting all the details they asked for, I had still not gotten the transfer. I then asked what was happening. They told me they needed more info from me.

Why did it take an email from me for me to get this info? Why did they not ask me for this?

Anyways, turns out they wanted info for a US client. I am not based on the US nor have anything to do with the US.

I have requested the funds to be transferred again on several occacions, but I have still not received any.

I don't understand how they can, nor how they are allowed, to handle customer funds this way.

I have not liked the experience and I will probably never trust them with my money.

Update: I wrote the review above 6 days ago. Trafficjunky has had the audacity to reply to this review with the response below asking for another chance. However, they have still not replied to me personally nor have they resolved the issue. They still have not given me back my deposit. They still hold on to my money. What lengths do I have to go to in order to get my money?

Never come across such a terrible customer experience! Chat is absolutely useless! Creatives banned for dmca of facebook because I had the word social media in it. Never once mentioned facebook or had any logos etc. When placing ads, you have to guess which ad sizes are for which site, there's no list to break down. Causing you to make and upload many different creative sizes and have them approved only to find that they won't run them on your preferred site. If this company didn't have PH on their list they would be bankrupt. Wish I avoided these guys before sinking $100 into them

Not only did Victor and Josh help me to navigate adding funds to my account, each one took the time to look at what I was doing and gave informative helpful advice to maximize my experience. Although I had a lot of frustration dealing with the automotive side of things the human interactions were top shelf. Thanks guys.

I didn't understand how to get my campaign to run and Priyanka patiently walked me through the process and watched on her end to make sure I was doing everything right. Thank you so much Priyanka.

Priyanka was awesome he helped me understand my dashboard and helped me understand the promotion before I deposited more funds in my account. awesome experience.

I received excellent customer support in the chat. Victor was available and responsive and had a very good attitude, I liked his service very much. He clarified different issues I had with my campaign. I am super happy with the service.

Customer help in general is very good. Victor was helpful and informative. He is definitely very knowledgeable and I'd recommend him to other users looking for advice in campaigns.

Issaura was AWESOME.

I spent about 15-20m chatting with someone else prior to being connected with Issaura. Whereas in the 20m beforehand I got nowhere and was extremely frustrated, Issaura immediately reviewed the problem, identified the steps I needed to take, and walked me through them. He even made some recommendations along the way. Issaura is the best!

I was assisted by Shashaank. He clarified all issues I have. I am super with the service.

Very good attitude, I like your service very much

Operator Shashaank was very helpful in launching the campaign.

Issaura was very helpful and informative. He is definitely very knowledgeable and I'd recommend him to other users looking for help.

Victor was so helpful and took the time to help me set up my campaign for high impact and quick spend down. I appreciated the time, detail, and care Victor took and was so thankful for the support.

I have received excellent customer support. The online chat is quickly available, responsive, and I don't feel like an agent is trying to support several customers at once with long delays between interactions. Appreciate it!

Victor, helped me a lot, he is having perfect knowledge and he takes his full time to give you support, I admire his support!

I had some questions about targeting options and Jeffery was very helpful, had some great insights, and offered further feedback and suggestions.