We were greeted immediately on entering the shop and ushered over to the desk of Debbie Rhoden, a New Zealand specialist. Debbie was knowledgeable, friendly, patient and efficient. She talked us thr... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Ben Lloyd is patience personified! Back and forth we went with our itinerary, taking guidance from Ben and his colleagues to plan our trip to South Africa. Always calm, never rushed, and always happ... See more
Company replied
Amy was incredibly knowledgeable, friendly and delivered an excellent service . She was able to answer all of our questions, showed us lots of different options and was able to come up with the perfec... See more
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It was our first time speaking to trail finders and Becky Saunders did the company proud. She called me straight after my enquiry and then spent time really understanding what we were looking for... See more
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Company details
- Travel Agency
- Cruise Agency
- Cultural Tours Provider
- Flights Search Site
- Hotel
- Tour Operator
- Travel Insurance Company
Written by the company
-
The Travel Experts
Written by the company
- Local to You
- With 47 high street Travel Centres, visit trailfinders.com/contact to find a Trailfinders local to you.
- Independent Trusted Travel Advice
- We offer wholly impartial advice alongside an extensive range of hand-picked quality product, including flights, accommodation, cruising, rail travel, vehicle hire, touring and much more.
- Unrivalled Care & Protection
- ATOL licenced, IATA accredited, ATOL approved Trust Account.
- Peace of Mind Policy
- TF offers unrivalled protection with our industry-leading policy should FCDO advice change.
- We Give Back to the Community
- We've donated over £92.5 million to charity to date.
- No Surcharges or Hidden Extras with Time to Decide
- With TF the price you see is the price you pay TF can also provisionally hold your travel plans.
- First-hand, Expert Advice
- Our team are on hand 365/24/7.
Contact info
42 Earls Court Road, W8 6FT, London, United Kingdom
- 0207 368 1489
- www.trailfinders.com
5.0
Excellent
68K reviews
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The service was excellent from Matt
The service was excellent from Matt, he appeared confident, knowledgeable and interested in making sure we were happy with our booking. We would certainly work with him again.
August 6, 2026
Reply from Trailfinders
Dear Kerry
Thank you very much for taking the time to let us know just how helpful your travel consultant has been during your recent inquiry.
We’re delighted to hear that based on your experience you would use our services in the future.
We will of course pass on your kind compliments to both your consultant and their manager.
Kind Regards
Trailfinders
Excellent support as always
William was thoughtful, responsive and helpful. He recognised what sort of experience would meet our needs and was quick to suggest a tour.
August 6, 2026
Reply from Trailfinders
Dear Anna
Thank you for your review. We'll be sure to pass on your compliments.
Best regards
Trailfinders
Excellent Customer Service
Website and Asia brochures both provided a useful plan for a holiday but with a few details and queries to be resolved. The Trailfinders staffer Kalvin resolve those really efficiently and was a great source of info. He was also very patient- our itinerary was quite complicated with a few permutations considered before we finalised it.
August 6, 2026
Reply from Trailfinders
Dear John
Thank you very much for your kind review. As a company we are always looking to exceed the expectations of our clients and we’re delighted this has been your experience.
Kind regards
Trailfinders
The young man who dealt with my travel…
The young man who dealt with my travel requirements was so helpful and nothing was too much trouble. I felt confident in the arrangements made.
August 6, 2026
Reply from Trailfinders
Dear Jan
Thank you for your kind comments.
Best regards
Trailfinders
William Rouse was extremely helpful and…
William Rouse was extremely helpful and efficient in guiding us in booking our first ever cruise. He managed to get us exactly what we wanted and also gave us some very useful advice.
August 6, 2026
Reply from Trailfinders
Dear Geraldine
Thank you very much for taking the time to let us know how helpful your travel consultant has been in assisting you with your trip. We’re delighted they were able to draw upon their training and personal experience to make suggestions and create the perfect trip. We will be sure to pass on your kind compliments to both your consultant and their manager.
Kind regards
Trailfinders
Great experience
We were delighted with the service we received from Harry, he really listened to our needs and came up with suggestions that met our requirements. Great customer service, thank you.
August 4, 2026
Reply from Trailfinders
Dear Katharine
Thank you for your kind review. We'll be sure to pass on your compliments.
Kind regards
Trailfinders
We had an amazing experience
We had an amazing experience with Trailfinders.
Peter from the Milton Keynes branch was very professional and was able to help us find our perfect place for our honeymoon.
August 1, 2026
Reply from Trailfinders
Dear Karl and Kye
Thank you for your kind review.
All the best
Trailfinders
Excellent communication
Excellent communication.
All questions were answered well and our requirements were respectfully discussed.
August 6, 2026
Reply from Trailfinders
Dear Laxami
Thank you for taking the time to let us know just how impressed you have been with our service. We will be sure to pass on your compliments.
Kind regards
Trailfinders
Delightful agent in Joanne Waggott who…
Delightful agent in Joanne Waggott who made the process easy and took away or dealt with any anxieties. Professional and thorough. Great.
August 6, 2026
Reply from Trailfinders
Dear Colin
Thank you for your review.
Kind regards
Trailfinders
Amy was extremely friendly and helpful
August 6, 2026
Reply from Trailfinders
Dear Irving
Thank you for your kind comments and we look forward to assisting you further
Best wishes
Trailfinders
The best of service from Sophie
Sophie was very knowledgeable providing us with great information about the destinations we wished to travel to. This helped us immensely in making our decision to book the two trips we were considering . Nothing was a bother for Sophie. We never at any time felt rushed and felt at all times that she wanted to make sure we got exactly what we wanted in our itinerary. We wouldn’t think twice in asking for her as our travel advisor to assist us for future holidays. 10 out of 10 service
August 3, 2026
Reply from Trailfinders
Dear Norma
Thank you very much for taking the time to let us know how helpful your travel consultant has been in assisting you with your trip. We’re delighted they were able to draw upon their training and personal experience to make suggestions and create the perfect trip. We will be sure to pass on your kind compliments to both your consultant and their manager.
Best wishes
Trailfinders
Very happy customer
The phone was answered immediately by Ella Whatley who was extremely helpful and with a very pleasant manner. Top notch Customer Service. Excellent and trustworthy advice. Went the extra mile to make sure I was happy. The whole process behind Trailfinders is efficient and effective for the customer. I like it that as a previous customer the person at the other end of the phone has immediate access to relevant details and addresses you by name. I have used Trailfinders many times to book tickets to Australia and would always do so.
August 6, 2026
Reply from Trailfinders
Dear Kathryn
Thank you very much for taking the time to let us know that your travel consultant has provided a superb level of service. That you are continuing to return to Trailfinders and remain happy with our service is certainly encouraging. We will of course pass on your kind compliments to both your consultant and their manager.
Best wishes
Trailfinders
Brilliant service
This is our 2nd time using Trailfinders. Not only are they very professional, but friendly and helpful too. Would not hesitate in recommending them.
August 6, 2026
Reply from Trailfinders
Dear Lynn
Thank you very much for taking the time to let us know that your travel consultant has provided a superb level of service. That you are continuing to return to Trailfinders and remain happy with our service is certainly encouraging. We will of course pass on your kind compliments to both your consultant and their manager.
Best wishes
Trailfinders
Reply from Trailfinders
Dear Deirdre
Thank you for your kind comments and we look forward to assisting you further
Best wishes
Trailfinders
Andrew very helpful
Andrew very helpful. Answered all our questions and we felt confident that everything will be arranged to suit our needs
August 6, 2026
Reply from Trailfinders
Dear David
Thank you for taking the time to let us know just how impressed you have been with our service. We will be sure to pass on your compliments.
Best wishes
Trailfinders
Great service at affordable price.
August 3, 2026
Unprompted review
Reply from Trailfinders
Dear customer
Thank you for your kind comments and we look forward to assisting you further
Best wishes
Trailfinders
Excellent Service from Bertie Parker!
I can’t recommend Bertie Parker highly enough. His commitment, patience, and dedication to finding the perfect holiday was outstanding from start to finish. Bertie took the time to understand exactly what we were looking for, answered all of our questions, and never made me feel rushed, even when we changed our minds or asked for different options.
Bertie’s knowledge, professionalism, and attention to detail made the whole booking process stress-free. He went above and beyond to find the best holiday for what we wanted and we truly appreciate the time and effort he put into making sure everything was just right.
If you’re looking for someone who genuinely cares about finding the best holiday for you, I wouldn’t hesitate to recommend Bertie. Thank you for your exceptional service!
August 6, 2026
Reply from Trailfinders
Dear Donna
Thank you very much for taking the time to let us know how helpful your travel consultant has been in assisting you with your trip. We’re delighted they were able to draw upon their training and personal experience to make suggestions and create the perfect trip. We will be sure to pass on your kind compliments to both your consultant and their manager.
Best wishes
Trailfinders
Great planning meetings
Rachael Freemantle has helped us plan our "big trip" round the world and she has come up with so many suggestions and little extras for the trip. Her planning has been great even though we are very last minute to be booking such a big trip.
August 6, 2026
Reply from Trailfinders
Dear Nikki
Thank you very much for taking the time to let us know how helpful your travel consultant has been in assisting you with your trip. We’re delighted they were able to draw upon their training and personal experience to make suggestions and create the perfect trip. We will be sure to pass on your kind compliments to both your consultant and their manager.
Best wishes
Trailfinders
Top quality travel advisers
Top quality travel advisers, on the ball, helpful, friendly, efficient
August 6, 2026
Reply from Trailfinders
Dear Peter
Thank you for your kind comments and we look forward to assisting you further
Best wishes
Trailfinders
Always professional and excellent-…
Always professional and excellent- nothing too much trouble
Prompt, efficient, reliable, approachable
Would never book a complex trip with any other company
August 6, 2026
Reply from Trailfinders
Dear Mae
Thank you very much for your kind review. As a company we are always looking to exceed the expectations of our clients and we’re delighted this has been your experience.
Best wishes
Trailfinders
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