Trailfinders Reviews 

68,342
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 10,597 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the travel advisors are exceptionally knowledgeable, patient, and helpful when listening to requirements and designing custom itineraries. People consistently praise the friendly and welcoming atmosphere during consultations, making the planning process an absolute pleasure. Consumers also appreciate the seamless booking process, noting that staff members go above and beyond to tailor trips to individual budgets and personal preferences without feeling rushed. Travelers feel fully supported throughout their preparations, highlighting efficient communication, prompt responses to questions, and dependable assistance for complex around-the-world adventures and special vacations.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally knowledgeable when planning holidays.... See more

Service

Clients share positive opinions on service, highlighting the friendly, patient, and professional approach of... See more

Holidays

People report positive experiences with holidays, consistently praising the helpful, patient, and... See more

Booking process

Reviewers highlight positive aspects of booking process, describing the experience as thorough, enjoyable,... See more

Customer service

Users describe positive interactions with customer_service, highlighting patient and helpful assistance when... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were greeted immediately on entering the shop and ushered over to the desk of Debbie Rhoden, a New Zealand specialist. Debbie was knowledgeable, friendly, patient and efficient. She talked us thr... See more

Company replied

Rated 5 out of 5 stars

Ben Lloyd is patience personified! Back and forth we went with our itinerary, taking guidance from Ben and his colleagues to plan our trip to South Africa. Always calm, never rushed, and always happ... See more

Company replied

Rated 5 out of 5 stars

Amy was incredibly knowledgeable, friendly and delivered an excellent service . She was able to answer all of our questions, showed us lots of different options and was able to come up with the perfec... See more

Company replied

Rated 5 out of 5 stars

It was our first time speaking to trail finders and Becky Saunders did the company proud. She called me straight after my enquiry and then spent time really understanding what we were looking for... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cultural Tours Provider
  4. Flights Search Site
  5. Hotel
  6. Tour Operator
  7. Travel Insurance Company

Written by the company

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The Travel Experts

Written by the company

Local to You
With 47 high street Travel Centres, visit trailfinders.com/contact to find a Trailfinders local to you.
Independent Trusted Travel Advice
We offer wholly impartial advice alongside an extensive range of hand-picked quality product, including flights, accommodation, cruising, rail travel, vehicle hire, touring and much more.
Unrivalled Care & Protection
ATOL licenced, IATA accredited, ATOL approved Trust Account.
Peace of Mind Policy
TF offers unrivalled protection with our industry-leading policy should FCDO advice change.
We Give Back to the Community
We've donated over £92.5 million to charity to date.
No Surcharges or Hidden Extras with Time to Decide
With TF the price you see is the price you pay TF can also provisionally hold your travel plans.
First-hand, Expert Advice
Our team are on hand 365/24/7.

Contact info

5.0

Excellent

TrustScore 5 out of 5

68K reviews

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5.0

All reviews

(68,342)

9,941 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Safari and coast in Kenya

We booked a ten day trip to Kenya in July- five days' safari, five days at the coast. It was an excellent holiday in so many ways. All the practical arrangements worked perfectly, and the only problem - a change of connecting flight (by Kenya Airways) - was handled calmly and efficiently, so that our plans were not disrupted.
The safari days in Naivasha, Nakuru, Amboseli and Tsavo East, were fabulous, and we were grateful to Pollman Safaris for their organisation and our skilful and resourceful driver.
The game lodges and our hotel - Sarova Whitesands, Mombasa - were very comfortable, and the food was very good indeed.
Thank you, Trailfinders; we couldn't recommend you more highly.

July 13, 2026
Unprompted review
Trailfinders logo

Reply from Trailfinders

Dear Sarah
Thank you very much for your kind review. As a company we are always looking to exceed the expectations of our clients and we’re delighted this has been your experience.
Best wishes
Trailfinders

Rated 5 out of 5 stars

First Class service explained…

First Class service explained everything wonderfully

August 7, 2026
Trailfinders logo

Reply from Trailfinders

Dear Brian,
Thank you for taking the time to let us know just how impressed you've been with our service. We'll be sure to pass on your compliments.
All the best
Trailfinders

Rated 5 out of 5 stars

Quick engagement for initial call- Matt…

Quick engagement for initial call- Matt was engaging, personable, professional and informative- able to respond to queries, accessed alternative options. I felt he was invested in me having the best experience for booking my trip

August 7, 2026
Trailfinders logo

Reply from Trailfinders

Dear Catherine,
Thank you very much for taking the time to let us know how helpful your travel consultant has been in assisting you with your trip.
Kind regards
Trailfinders

Rated 5 out of 5 stars

Sarah was excellent

I had a specific itinerary that I had worked out and Sarah understood immediately what I wanted and how to make it work. She suggested the best flights and a couple of hotels to make a package and still came within my price range. And all confirmed within 3 days. Excellent! Thank you!

August 6, 2026
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Reply from Trailfinders

Dear Elizabeth,
Thank you very much for your kind review.
As a company we are always looking to exceed the expectations of our clients, and we’re delighted this has been your experience.
Kind regards
Trailfinders

Rated 5 out of 5 stars

Always such helpful & knowledgeable…

Always such helpful & knowledgeable staff, willing to seek out the best options for us, we have had such amazing trips with Trailfinders & used their 24/7 resort help which is also amazing when you need it. Cant fault them at all, thank you all 👍🏻

August 7, 2026
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Reply from Trailfinders

Dear Sarah P,
Thank you for taking the time to let us know just how impressed you've been with our service. We'll be sure to pass on your compliments.
All the best
Trailfinders

Rated 5 out of 5 stars

The booking was handled in a most…

The booking was handled in a most professional manner we were allowed to explain exactly where we wanted to go and what we wanted to experience.
All steps were points were covered as we required and all expenditure accounted for.
A big thank you to Amy

August 7, 2026
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Reply from Trailfinders

Dear Philip,
Thank you for your kind review. We’ll make sure to pass on your compliments.
Best wishes
Trailfinders

Rated 5 out of 5 stars

A very Satisfied Customer

Trailfinders were very approachable Quickly returning our call. Sam was very thorough answering all our questions verbally and by email.
She returned all telephone calls promptly And she spoke from personal experiences Definitely used Trailfinders again.

August 7, 2026
Trailfinders logo

Reply from Trailfinders

Dear Mr M. Raftery,
Thank you very much for taking the time to let us know just how helpful your travel consultant has been during your first enquiry with Trailfinders. We’re delighted to hear that based on your experience you would have no hesitation in using Trailfinders for your travels again. We will of course pass on your kind compliments to both your consultant and their manager.
Best wishes.
Trailfinders

Rated 5 out of 5 stars

Knowledgable staff

Knowledgable staff, quick at finding flights and hotels. Very good service overall, gives confidence in Trailfinders as a travel agent.

August 3, 2026
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Reply from Trailfinders

Dear MRMROBERTS
Thank you for taking the time to let us know just how impressed you've been with our service.
We'll be sure to pass on your compliments.
All the best
Trailfinders

Rated 5 out of 5 stars

I’ve used trailfinders for many…

I’ve used trailfinders for many holidays over the years. The teal are always great, super knowledgeable and helpful. I honestly think they can find things far cheaper than I would by myself. And it’s ATOL protected.

August 7, 2026
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Reply from Trailfinders

Dear Katie
Thank you for your kind review.
That you are continuing to return to Trailfinders and remain happy with our service is certainly encouraging.
Kind regards
Trailfinders

Rated 5 out of 5 stars

You will save money and have a much more meaningful adventure

Trailfinders booked our honeymoon in Peru as well has extraordinary adventures for us in Laos and Thailand; Sri Lanka and Vietnam and all 4 holidays have been sensational. They tailor the itinerary to us and have first hand knowledge of all excursions and hotels that they book. Their prices are extraordinarily good. There's no way that we could have booked what we did on each holiday privately for as good a rate as they got us. You will save money and have a much more meaningful adventure.

August 6, 2026
Trailfinders logo

Reply from Trailfinders

Dear Rose
Thank you very much for taking the time to let us know just how much you enjoyed your recent trips.
That you are continuing to return to Trailfinders and remain happy with our service is certainly encouraging.
Best regards
Trailfinders

Rated 5 out of 5 stars

We booked a South Africa trip with…

We booked a South Africa trip with Grace.
Grace was extremely helpful, friendly and knowledgeable, and made the booking very easy. She took the time to go through everything with us and made sure we were happy with all the arrangements, gave us lots of information and advice on everything to do with this trip, overall a great service.

August 6, 2026
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Reply from Trailfinders

Dear James
Thank you very much for taking the time to let us know how helpful your travel consultant has been in assisting you with your trip.
We’re delighted they were able to draw upon their training and personal experience to help create your itinerary.
We will be sure to pass on your kind compliments to both your consultant and their manager.
Kind regards
Trailfinders

Rated 5 out of 5 stars

The service was excellent from Matt

The service was excellent from Matt, he appeared confident, knowledgeable and interested in making sure we were happy with our booking. We would certainly work with him again.

August 6, 2026
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Reply from Trailfinders

Dear Kerry
Thank you very much for taking the time to let us know just how helpful your travel consultant has been during your recent inquiry.
We’re delighted to hear that based on your experience you would use our services in the future.
We will of course pass on your kind compliments to both your consultant and their manager.
Kind Regards
Trailfinders

Rated 5 out of 5 stars

Excellent support as always

William was thoughtful, responsive and helpful. He recognised what sort of experience would meet our needs and was quick to suggest a tour.

August 6, 2026
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Reply from Trailfinders

Dear Anna
Thank you for your review. We'll be sure to pass on your compliments.
Best regards
Trailfinders

Rated 5 out of 5 stars

Excellent Customer Service

Website and Asia brochures both provided a useful plan for a holiday but with a few details and queries to be resolved. The Trailfinders staffer Kalvin resolve those really efficiently and was a great source of info. He was also very patient- our itinerary was quite complicated with a few permutations considered before we finalised it.

August 6, 2026
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Reply from Trailfinders

Dear John
Thank you very much for your kind review. As a company we are always looking to exceed the expectations of our clients and we’re delighted this has been your experience.
Kind regards
Trailfinders

Rated 5 out of 5 stars

The young man who dealt with my travel…

The young man who dealt with my travel requirements was so helpful and nothing was too much trouble. I felt confident in the arrangements made.

August 6, 2026
Trailfinders logo

Reply from Trailfinders

Dear Jan
Thank you for your kind comments.
Best regards
Trailfinders

Rated 5 out of 5 stars

William Rouse was extremely helpful and…

William Rouse was extremely helpful and efficient in guiding us in booking our first ever cruise. He managed to get us exactly what we wanted and also gave us some very useful advice.

August 6, 2026
Trailfinders logo

Reply from Trailfinders

Dear Geraldine
Thank you very much for taking the time to let us know how helpful your travel consultant has been in assisting you with your trip. We’re delighted they were able to draw upon their training and personal experience to make suggestions and create the perfect trip. We will be sure to pass on your kind compliments to both your consultant and their manager.
Kind regards
Trailfinders

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