We were greeted immediately on entering the shop and ushered over to the desk of Debbie Rhoden, a New Zealand specialist. Debbie was knowledgeable, friendly, patient and efficient. She talked us thr... See more
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42 Earls Court Road, W8 6FT, London, United Kingdom
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We booked a ten day trip to Kenya in July- five days' safari, five days at the coast. It was an excellent holiday in so many ways. All the practical arrangements worked perfectly, and the only problem - a change of connecting flight (by Kenya Airways) - was handled calmly and efficiently, so that our plans were not disrupted.
The safari days in Naivasha, Nakuru, Amboseli and Tsavo East, were fabulous, and we were grateful to Pollman Safaris for their organisation and our skilful and resourceful driver.
The game lodges and our hotel - Sarova Whitesands, Mombasa - were very comfortable, and the food was very good indeed.
Thank you, Trailfinders; we couldn't recommend you more highly.

Reply from Trailfinders

Reply from Trailfinders
Quick engagement for initial call- Matt was engaging, personable, professional and informative- able to respond to queries, accessed alternative options. I felt he was invested in me having the best experience for booking my trip

Reply from Trailfinders
I had a specific itinerary that I had worked out and Sarah understood immediately what I wanted and how to make it work. She suggested the best flights and a couple of hotels to make a package and still came within my price range. And all confirmed within 3 days. Excellent! Thank you!

Reply from Trailfinders
Good knowledge plenty of patience very efficient.
Very happy with the package we bought.
Thanks

Reply from Trailfinders
Always such helpful & knowledgeable staff, willing to seek out the best options for us, we have had such amazing trips with Trailfinders & used their 24/7 resort help which is also amazing when you need it. Cant fault them at all, thank you all 👍🏻

Reply from Trailfinders
The booking was handled in a most professional manner we were allowed to explain exactly where we wanted to go and what we wanted to experience.
All steps were points were covered as we required and all expenditure accounted for.
A big thank you to Amy

Reply from Trailfinders
Trailfinders were very approachable Quickly returning our call. Sam was very thorough answering all our questions verbally and by email.
She returned all telephone calls promptly And she spoke from personal experiences Definitely used Trailfinders again.

Reply from Trailfinders
Knowledgable staff, quick at finding flights and hotels. Very good service overall, gives confidence in Trailfinders as a travel agent.

Reply from Trailfinders
I’ve used trailfinders for many holidays over the years. The teal are always great, super knowledgeable and helpful. I honestly think they can find things far cheaper than I would by myself. And it’s ATOL protected.

Reply from Trailfinders
Knowledgeable, efficient and friendly service.
Used before, will use again!

Reply from Trailfinders
Trailfinders booked our honeymoon in Peru as well has extraordinary adventures for us in Laos and Thailand; Sri Lanka and Vietnam and all 4 holidays have been sensational. They tailor the itinerary to us and have first hand knowledge of all excursions and hotels that they book. Their prices are extraordinarily good. There's no way that we could have booked what we did on each holiday privately for as good a rate as they got us. You will save money and have a much more meaningful adventure.

Reply from Trailfinders
We booked a South Africa trip with Grace.
Grace was extremely helpful, friendly and knowledgeable, and made the booking very easy. She took the time to go through everything with us and made sure we were happy with all the arrangements, gave us lots of information and advice on everything to do with this trip, overall a great service.

Reply from Trailfinders

Reply from Trailfinders
The service was excellent from Matt, he appeared confident, knowledgeable and interested in making sure we were happy with our booking. We would certainly work with him again.

Reply from Trailfinders
William was thoughtful, responsive and helpful. He recognised what sort of experience would meet our needs and was quick to suggest a tour.

Reply from Trailfinders
Website and Asia brochures both provided a useful plan for a holiday but with a few details and queries to be resolved. The Trailfinders staffer Kalvin resolve those really efficiently and was a great source of info. He was also very patient- our itinerary was quite complicated with a few permutations considered before we finalised it.

Reply from Trailfinders
The young man who dealt with my travel requirements was so helpful and nothing was too much trouble. I felt confident in the arrangements made.

Reply from Trailfinders
William Rouse was extremely helpful and efficient in guiding us in booking our first ever cruise. He managed to get us exactly what we wanted and also gave us some very useful advice.

Reply from Trailfinders
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