Everything I have ordered has a full description including price. I know exactly what I'm paying for including delivery. Every order is tracked. Good quality and good service. Out of stock items notif... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered on line in the morning and it was despatched in the afternoon. Excellent service. I opted for overnight delivery. Fedex were the carrier who advised the parcel was on the Van at 07.30 am at... See more
Restarting with n gauge and now know I need the versatility of the kato unitrack system. Easy now to change my mind and don't need to strain my eyes to make good connections. Train Trax are perfect fo... See more
Company replied
Just started using Kato and have found Train Trax excellent. The website is very easy to use especially for someone who is not that good with the internet etc. It is easy to navigate and find what you... See more
Company details
Written by the company
Train Trax is dedicated to Kato Model Railway products to buy online. I stock all the popular Kato N gauge Unitrack, rolling stock and buildings. I carry a large range of locomotives, carriages, wagons and sets from Kato USA. I also stock a growing range of European and Japanese outline, Locomotive Multiple Units and Rolling stock, with more coming from Kato regularly. So if you are just starting your layout or you are a seasoned Unitrack modeller I endeavour to have the products you are looking for!
Contact info
Model Railway Magic, Unit 15 The Bull Centre, Stockton Lane , YO32 9LE, York, United Kingdom
- 01904215416
- help@traintrax.co.uk
- www.traintrax.co.uk
4.9
Excellent
991 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Train Trax
Bish, Bash, Bosh! Just how we like it! Thank you for leaving a lovely review!
Advertisement
Kato unitrack
Really impressed how quickly my items arrived at the door. Well packaged. They always seem to have everything I want in stock.
September 1, 2025
Reply from Train Trax
We do try and keep everything in stock where we can! Thank you for leaving us a lovely review.
Great deals
Really fast delivery with good communication throughout the order process. Products are really good and competitive for the UK market.
Wish I’d planned my layout first as at the moment I’m ordering every week.
September 1, 2025
Reply from Train Trax
We're just happy watching your layout grow! Thank you for taking the time to leave a lovely review!
Prompt deliver
September 1, 2025
Reply from Train Trax
We try our best! Thank you for taking the time to leave us a review!
right item but pins to join have…
right item but pins to join have changed but will fit
September 1, 2025
Reply from Train Trax
Thank you for the review
Advertisement
I am very happy with the service givin…
I am very happy with the service givin by taintrax my purcase was swift packed well and deliverd on time kato n gauge track is perfect for my new layout recommend traintrax p prosser
August 29, 2025
Reply from Train Trax
Thank you for taking the time to leave us such a kind review!
Fast reliable and easy to order on…
Fast reliable and easy to order on line.
Items arrived well packed and in good condition.
August 29, 2025
Reply from Train Trax
We're glad it all went well! Thank you for taking the time to leave a review.
Reply from Train Trax
Thank you for the kind review.
Helpful service and timely delivery
August 7, 2025
Reply from Train Trax
We do our absolute best, we love playing trains and want to help everybody else play too! Thank you for taking the time to drop us a review!
Advertisement
Excellent the small time from placing…
Excellent the small time from placing order to notification of being posted.
August 7, 2025
Reply from Train Trax
We like to get your stuff to you asap, nobody likes waiting to play trains! Thank you for taking time to leave a review.
Reply from Train Trax
Thank you for the nice review, glad we're doing it well!
New online customer
Although I am not a new customer, this was the first time that I had ordered on line. Placed the order on Wedensday morning and the items were delivered on Saturday afternoon.
August 6, 2025
Reply from Train Trax
Thank you for taking the time to leave us a review.
You will struggle to find anyone better
Fantastic products, great prices, fast dispatch times, reliable postage and the best customer you can experience. Highly recommended
Daves_Trains_Official TikTok
August 11, 2025
Unprompted review
Reply from Train Trax
Thanks for the kind review, we always try our best, glad it's working!
Advertisement
Quick delivery of a interesting book.
August 5, 2025
Reply from Train Trax
Thank you for taking the time to leave a review, hope the book gets you fired up for your next project!
Swiftly dispatched with email updates
Swiftly dispatched with email updates. Easy company to buy from online.
August 5, 2025
Reply from Train Trax
We like to keep things simple and easy, we don't like complicated stuff ourselves! Thank you for the kind review!
Excellent Kato specialist
Fragile items well packaged. Friendly customer interface with fast and efficient order processing, even though Train Trax had just moved their HQ
August 4, 2025
Reply from Train Trax
It was definitely an "all hands on deck" period! Thank you for the lovely review!
Fast efficient trader
August 4, 2025
Reply from Train Trax
Thank you for taking the time to leave a lovely review.
Advertisement
Reply from Train Trax
Thanks for the great review! These are the things we always try and get right.
Very quick and easy transaction ordered…
Very quick and easy transaction ordered Monday here Wednesday brilliant and painless
August 4, 2025
Reply from Train Trax
We love it when a plan comes together! Thank you for the lovely review!
It's a good model and it runs well
It's a good model and it runs well. However I don't think for a postal cost £4.96 a Jiffy bag for protection represents good value for money. Use a box next time.
August 1, 2025
Reply from Train Trax
Hi Michael, whilst we have never had issues with breakages using Jiffy bags and extra bubble-wrap, should you wish us to dispatch in a box we are always happy to accommodate.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.