Train Trax Reviews 

991
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt shipping, secure packaging, and competitive prices offered across the extensive product range. People also appreciate the straightforward website and helpful support when choosing items for their model railway layouts. Many buyers note that orders are processed quickly and dispatched within hours of placing a purchase. Some reviewers were not happy with occasional delivery delays or postal service issues experienced during transit with external carriers. A few consumers also mentioned encountering minor problems with damaged parts or specific order shortfalls that required replacements.

What people talk about most

Delivery service

Consumers find delivery_service to be positive, consistently reporting fast shipping times and secure... See more

Service

Customers had positive experiences with service, frequently highlighting fast shipping and great... See more

Product

Clients share positive opinions on product, highlighting the great range and high quality of items available.... See more

Order

Reviewers mention positive feedback about order processes, highlighting easy website navigation, quick... See more

Price

Users describe satisfaction with price, highlighting competitive rates and good value across a wide range of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything I have ordered has a full description including price. I know exactly what I'm paying for including delivery. Every order is tracked. Good quality and good service. Out of stock items notif... See more

Rated 5 out of 5 stars

Ordered on line in the morning and it was despatched in the afternoon. Excellent service. I opted for overnight delivery. Fedex were the carrier who advised the parcel was on the Van at 07.30 am at... See more

Rated 5 out of 5 stars

Restarting with n gauge and now know I need the versatility of the kato unitrack system. Easy now to change my mind and don't need to strain my eyes to make good connections. Train Trax are perfect fo... See more

Company replied

Rated 5 out of 5 stars

Just started using Kato and have found Train Trax excellent. The website is very easy to use especially for someone who is not that good with the internet etc. It is easy to navigate and find what you... See more


Company details

  1. Hobby Store
  2. Model Train Store

Written by the company

Train Trax is dedicated to Kato Model Railway products to buy online. I stock all the popular Kato N gauge Unitrack, rolling stock and buildings. I carry a large range of locomotives, carriages, wagons and sets from Kato USA. I also stock a growing range of European and Japanese outline, Locomotive Multiple Units and Rolling stock, with more coming from Kato regularly. So if you are just starting your layout or you are a seasoned Unitrack modeller I endeavour to have the products you are looking for!


Contact info

4.9

Excellent

TrustScore 5 out of 5

991 reviews

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4.9

All reviews

(991)

113 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kato track order

Quick delivery and order fully filled.

June 3, 2025
Train Trax logo

Reply from Train Trax

Thank you for the kind review, we appreciate it!

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Rated 5 out of 5 stars

N gauge Kato track

I recently purchased some N gauge Kato track from Train Trax. The price was really good and the order was delivered by Royal Mail 48 hour tracked exactly on time. Excellent service. Thank you.

June 3, 2025
Train Trax logo

Reply from Train Trax

Thank you for your custom and the kind review, we love it when a plan comes together!

Rated 5 out of 5 stars

My go to place for anything Kato

Found them to be a great source for parts and very knowledgeable & helpful. Very fair priced and been very satisfied with all my dealings with them. Highly recommend 👍

May 3, 2025
Unprompted review
Train Trax logo

Reply from Train Trax

Thank you for the kind review, we do our best to make sure we can give the best about Kato as we're all a little enthusiastic about it! Thank you again.

Rated 5 out of 5 stars

Exactly what I ordered

Exactly what I ordered, and delivered exactly when I was told it would arrive. What's not to like?

June 2, 2025
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Reply from Train Trax

After discussion in the office we have decided "not having model trains" would definitely be something to not like, luckily we seem to have solved that problem! Thank you so much for the kind words, they mean a lot to us!

Rated 5 out of 5 stars

Highly recommended

Train trax is an excellent company for the purchase of Kato model railway products. Their prices are really good and they dispatch orders promptly. Delivery is usually by Royal Mail 48 hour tracked. If goods are not in stock, they will order them for you. I have always experienced the most excellent service from them and I would not consider going anywhere else for my Kato model railway products.

June 2, 2025
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Reply from Train Trax

Thank you for the lovely review, we're a tiny team passionate about Kato products and always happy to make sure you can enjoy them too! Thanks again, we really appreciate the kind words.

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Rated 5 out of 5 stars

Kato Order

Really good to deal with. Kato models were competively priced and excellent delivery by Royal Mail. All fine. Thank you.

May 27, 2025
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Reply from Train Trax

Thanks for taking the time to drop us a review, we appreciate it!

Rated 5 out of 5 stars

Would give 6 star

Quick delivery, cheap prices, helpful customer services, quality products

May 28, 2025
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Reply from Train Trax

We wish you could give us 6 stars too, we try our best! Thank you for the kind review.

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Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. The range of stock is incredible. My go to for Kato!

May 27, 2025
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Reply from Train Trax

Thanks so much for the review, we try and keep as much as we can in stock!

Rated 5 out of 5 stars

Excellent rapid service

Excellent rapid service. Great prices. Certainly worth a look.
I'll be shopping here again.

May 15, 2025
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Reply from Train Trax

Thank you for the lovely review, we look forward to seeing you again!

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Rated 5 out of 5 stars

Great emails

Great emails. Good customer service. Totally recommended.

May 14, 2025
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Reply from Train Trax

Thank you very much for taking the time to give us a review, we appreciate it!

Rated 5 out of 5 stars

I had a locomotive repaired by Train…

I had a locomotive repaired by Train Trax (bought from another supplier). The repair was carried out very quickly. The item was returned within a week of postage. The cost was very fair considering the intricate work carried out. Overall excellent service.

May 14, 2025

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