Trak Racer Reviews 

As far as Trak Racer is concerned they were great. Shipping was as expected and packaging was superb.

The product was a bit underwhelming but that has nothing to do with the supplier.

No instructions provided for product, just generic instructions for a completely different model. Chair quality is abysmal. I wouldn’t not buy again if I had know.

The manual and product explanation is misleading and poor

High quality part, Excellent value, fast shipping, packaging and instructions were spot on.
Have already recommended the company and their products to several friends.

Product was great, good price, brand new, came fast to california. Fedex and needing a signature was an issue, they didn't bring the package to the door, knock, or ring the doorbell, just placed the sticker saying I wasn't home and were gone, only noticed on camera. They came at like 9 am the next day, actually brought it to the door and rang the doorbell day 2.

Missing parts. Damaged shipments. Customer service is terrible!

Trak Racer does an amazing job at providing value, speed, and service to the sim racing community. Thank you!

tried for almost 3 weeks now. First to modify my order, now to make returns, with zero response.

***Update to response as requested
I ordered pc shelf on 01/18/2026, same day on I submitted a support ticket to cancel the not shipped shelf to order the correct one. Never received any response from that ticket. (ticket #517965) on 1/19/2026 I emailed support about the same issue, never got a response

On 01/19/2026 I ordered correct shelf and some other things.

On 01/22/2025 received the second order although shipping paperwork said the correct shelf was delivered, it was the one I was trying to cancel. on 01/23/2025, the rest of the parts ordered came in.

On 01/30/2026, I responded to Rose on an email asking for help on the return, original inquiry was about TRs 3DoF system they were selling. 02/01/2026 I again submitted yet another ticket (#521672 )to return items, as well as another email to support. Rose finally responded 02/05/2026 with RMA, 18 days after initial help ticket, that mind you, WAS NEVER RESONDED to. 6 days after I emailed her. It had been 3 weeks when I wrote this review; Although I didn't see Roses reply for 4 days, which is on me, but doesn't negate the 3 no response tickets, two support emails that weren't responded to, and finally a email to rose that took 6 days to respond to my request for help.

The return window of 14 days, yet serious amount of hurdles to return anything. The gear is good, the customer service is lacking. . . other than a response to this review, which happened a few days later. Gotta save the reputation I guess

This review is strictly about Customer Service

I will update review after the return is completed

The Alpine TRX is an amazing rig. It took longer to assemble than anticipated. I am very please with the quality of this racing rig. Had some t nuts that was required to assemble my Fanatec GT pro, customer service was great and very responsive.

Ordered a simucube steering wheel, arrived faulty, contacted them via email was asked to send a video of the fault which i did! I asked to return it and never got a response for another week! Long story short it took 6 weeks to get them to arrange collection, they’ve since had it a further 2 weeks and i’ve yet to have a refund! £600 out of pocket and a web of lies being told by a guy called Allen… nearly 2 months in total from sale date to today and still no further forward with obtaining my £600 back.. i’ve now had to take it further to try and get it back via legal fees! Never will i purchase off these ever again! Sim Lab are way better

I love this product, TRX V2.
I watched a lot of Youtube reviews of this product prior to purchasing and little worried about flex but V2 updated and get rid of these worries. It is perfect.
One thing little disappointing is the seat I purchased together delivered with missing lumbar support cushions and I requested for them. It takes a long time to get it processed but the customer support kindly keeps contacting and updating the status and that makes me patient. I requested them 2 weeks ago and I am still waiting.

I ordered my Track Racer sim rig on Monday and was genuinely impressed that it arrived the very next day (Tuesday). Delivery was smooth, and the driver was extremely helpful bringing it right to my door — which I really appreciated as the boxes are very heavy.
Assembly took me about an hour and was straightforward. Once built, the rig feels incredibly solid, steady, and robust — truly professional quality. There’s absolutely no flex and it feels built to last.
Overall, fantastic product and excellent service. Highly recommend Track Racer to anyone serious about sim racing.

Shipping and processing was incredibly fast however customer service response was very slow. Took over two weeks to resolve.

Gloves are fantastic and grippy. The casters have made moving my rig super easy.

Final update 2/20/26. Raised to 4 stars
Support team member Rose contacted me quickly and kept me informed about my missing hardware case. It took a few days but the parts have been shipped and I should be able to complete my assembly. Really looking forward to finally getting to use my rig!

Placed an order on Jan 15. Got an email almost immediately that morning requesting that I reply to the email with answers to a few questions to confirm that I did actually place such an large order. Responded immediately that day and heard nothing for a week. Got an email from a different "support" person. Same as the first request to confirm my order. I answered their questions again, this time I did get a response saying they got my answers and were sending it to the manager for IMMEDIATE APPROVAL. Nope. Another week goes by. No further emails. No response to "contact us" requests. There is NO phone number. NO support chat. Just one support email account that apparently no one ever checks, or if they do, dont bother to respond.

I hope they actually ship my order some day so I can properly rate it. Maybe this review will get someone's attention.

Update 2/13/26:

Raising to 2 stars because I did eventually receive my order. Cant give 3 stars yet because im missing hardware necessary to complete assembly. Sent a ticket thru their websites help page, but I dont believe it actually opened a ticket. Sent a message to the support email, waiting for response

Instructions are not good. Nothing was labeled, packaging nor boxes. Cross bar that the wheel base sits on does wobble a little bit but not as noticeable when wheelbase is tightened down. Everything else feels solid and of very good quality. I got the rally gt seat and wow is it comfortable! Overall very happy but some things could be worked on.

Shipping was prompt and Trak Racer kept me up to date on the process of my orders. My only complaint is that the website doesn't clearly state what components may not work with others.

Not impressed with Trak Racer at all. Placed an order on 30th December 2025 for a Frame, Seat and monitor mount where their website said that all items were in stock
(I was aware that it was a busy time for them and they put a note on their website to expect delays - Understandable)

Immediately after I placed the order I got an email to say that the screen mount was out of stock but would I like them to ship the frame and seat to which I replied 30 mins later saying yes (As I could make do without the screen mount in the meantime)

After waiting 2 weeks I hadn’t heard anything about the out of stock items or to even say that the in stock items had been dispatched so I chase them on the 14th Jan and their response was on the 15th Jan that the seat and screen mount are now out of stock would I like them to ship the frame. I sent an email expressing my disappointment that this is the case but to please ship the frame so I at least had something

I got a notification on the 19th Jan to say part of my order had been dispatched and the items in that shipment were the frame and seat - Woohoo

A couple of days later, on the 21st I came home to the delivery of just the frame - not the seat. I assembled the frame and was surprised at how damaged it was!

I sent them an email on the 27th Jan explaining that the frame was damaged and I didn't get the seat that was mentioned to be in the shipment.

I got a response last night (29th Jan) to say the seat is out of stock still and expected early Feb yet if I check their website now it says they have 4 in stock ready for dispatch. Also they completely ignored the point I made about the frame being damaged.

Really not impressed. Although I do feel like I will get my items eventually I can't wait to never have to deal with these again.

UPDATE (10th Feb): I chased the point they ignored about frame being damaged on the 29th Jan and they came back on 2nd Feb and offered replacement parts or compensation. I requested the compensation due to the frame already being assembled, box being destroyed so a pain to return damaged items and felt appropriate considering the hassle I've had.

I then got an email on 5th Feb saying that due to the frame being built its outside of their compensation policy - I replied on the 5th and they said today (10th) that are reviewing the request again (This is appreciated).

Still no sign of seat or monitor arm being delivered. Their website now no longer has the 4 seats in stock and both items say stock expected "Early Feb 2026" - I would have considered now being early Feb, nearly mid-Feb. I had an email from them on the 16th Jan saying ETA 2 weeks - we are now on our 4th week since that email

Very satisfied with my purchase it was everything I visioned