Transglobal Express Reviews 

My parcel was not collected on the date stated. I contacted this company who said they would reschedule the collection. My parcel was not collected on this rescheduled date either.
I asked this company why this was and they said they had no idea. They also told me that they ship thousands of parcels so cannot (can’t be bothered) to try and find out why, they also couldn’t provide me with any details to contact the courier.
Thus saga went on so long that the person who had my parcel offered to just take it to a UPS collection point,
I have been offered £10 compensation for the time I have wasted, phone calls, e mails and also the time the person who had my parcel has taken to keep informing me about missed collections and the time it took them to take it to the UPS collections point. The tone of the e mails is not empathetic, they are more interested in describing the thousands of parcels they ship ( obviously I am only interested in my parcel). I would not recommend this company and will not be using them again.

I cannot recommend Transglobal Express highly enough. Having recently used them to send parcels over the past few years to Australia, I found the entire process to be excellent from start to finish.

The service was efficient, professional, and incredibly knowledgeable. International shipping can often be complicated, but the team made everything straightforward and were always on hand to answer questions and provide guidance.

The staff are exceptionally helpful, and a special mention must go to Gesle, who was absolutely fantastic. Friendly, knowledgeable, and genuinely committed to helping, she made the whole experience stress-free and gave me complete confidence that my parcel was in safe hands.

If you are looking for a reliable company for international shipping, particularly to Australia, I would highly recommend Transglobal Express. Outstanding customer service and a first-class experience throughout.

They cannot help. I use them to book shipments on a weekly basis, using them as a platform for UPS and DHL...UPS parcel has been stuck for weeks, but when I ask, Transglobal simply say they cannot help...i need to speak to UPS and Borderforce..no support at all...which is a shame.

Excellent service and value

Very efficient service. From Gosport to Canada in 5 days. staff always helpful

We can always rely on Transglobal to give us an excellent service and top notch support. Thank you.

Excellent door-to-door service achieved smoothly and quickly

the chat feature is useless. There's never anyone available there.

As always Transglobal were fantastic! Very easy booking system - great communication. Hugely appreciated being able to speak to a human being!! Very prompt collection and delivery of a very large parcel to Germany in 2 days! Excellent service!

The courier that came to pick up my boxes was unprofessional. I saw how he was throwing other packages recklessly and dropping them on the ground (to get them out of the way). Ignored FRAGILE written on my boxes too, rotated them, dropped them with force in the van. I’m scared my boxes will be damaged. Also, if all cars could have some sort of company identification on them - that would be great, thought of scam first. East London area

I always receive excellent customer service when I call Transglobal. I have to however give a special review for Nikki.
In my opinion she went over and above in helping me get my parcels delivered. It was really important that these parcels were released from customs in Portugal as they contained items for my daughters wedding.
Without her help and swift communication we may not have received them in time.
I can't thank her enough.

My main dealings were with Nicola who was always professional, helpful and pro-active. I was very satisfied with the way my query was dealt with and resolved.

The delivery was fast and was delivered even on a weed end.

Was told parcel would be collected by 5pm that day, had paid extra for this, was starting to get concerned when never came by 5pm, came at 505, relieved.
Have used Transglobal several times for parcels to Australia, used a couple of other companies but gone back to Transglobal.
Competitive prices. Never had problem with the person receiving the other end.
I have found in past when I have phoned the office for any assistance, they have always been extremely helpful

Joanne Smith is a legend, as are all the support staff answering emails and phone calls at Transglobal. Helpful, willing to go the extra mile. They say you get to know a person / company more in crisis than in good times. Well it's safe to say Transglobal and Joanne especially, have shown themselves to be reliable, supporting and thorough in both good times and on the rare occassion things don't go to plan. Thanks for your continued service, a great company with super staff. Highly recommended for all your shipping needs.

WORST customer service ever, parcel was lost for 3 months, then left at the front of my house and stolen and they STILL refused to give me a refund.

We have used Transglobal for many years and have always found the staff helpful and willing to help solve the issue. They work with you and the booked courier to resolve the issue and keep you informed, their notes are added to the shipment so you can see updates.

Order Reference Number - TP-10061383AWB1

I chose Transglobal Express based on some positive reviews and paid £50.64 on 11/05/2026 for a DHL Express parcel collection scheduled for 14/05/2026.

No driver arrived on either 14/05/2026 or 15/05/2026 although my family being at home and CCTV & Ezviz doorbell footage clearly confirming that no collection attempt was made and no one approached the property on these days. However, DHL ecommerce UK repeatedly updated the tracking status to “Awaiting Collection” and falsely claimed that collection attempts had been made on both days.

Your tracking system is also inconsistent. Entering the shipment number and postcode shows no shipment found, while entering only the shipment number shows “Awaiting Collection” since 11/05/2026. I also raised a case with DHL eCommerce UK and received no response so far.

Today, Saturday(16/05/2026), I called 0345 145 1212, and the representative told me that the driver had attempted collection on both 14/05/2026 and the following day. I was shocked to hear this because my family was waiting to handover the parcel the whole day. Also CCTV confirms that no one arrived.

Lost hope with Transglobal Express. I have now requested cancellation, yet I still have not received any cancellation confirmation or refund update. This experience has been extremely disappointing.