To be honest, found the website difficulty to navigate and had trouble paying but had a great phone call from Paul (PW2) today who was so helpful and kind. A lovely conversation, tips on where we are... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found the website difficult to navigate and had problems using my gift card. After calling, the agent was welcoming, friendly and very helpful in assisting to find an alternative hotel when my chos... See more
Company replied
Spoke with Paul (reference PW2) today to book a family holiday for next year. He made the experience so easy and was such a lovely person. At the end I ended up with exactly the holiday I wanted and P... See more
Company replied
Paul W. was an absolute legend in making our process so smooth and simple to understand and so much more exciting to travel to our destination. He is an amazing person who has offered us a lot of g... See more
Company replied
Company details
Information provided by various external sources
Inspire is an ABTA licensed travel agency and tour operator based in Bramhall, Cheshire. As an ABTA license holder, we are able to offer both package holidays from the most well-known and trusted travel providers in the UK and Europe as well as dynamically packaging and tailor-making trips for our customers.
Contact info
19-21 Ack Lane East, SK7 2BE, Stockport, United Kingdom
- 0161 440 6620
- info@inspireemail.co.uk
- www.travelbyinspire.co.uk
4.2
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
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Reply from Inspire
Thank you for your lovely feedback Louise We're thrilled to hear that you had such a positive experience and would happily recommend us. We truly appreciate your support and look forward to welcoming you back to help arrange your next holiday.
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Paul was incredibly helpful during my…
Paul was incredibly helpful during my calls with him.
I had to exchange a voucher online to enable me to book our break and he gave me his personal number so I’d be directed back to him. This avoided having to explain the situation again to another member of the team.
A great experience and if highly recommended 😊
(PW3)
August 4, 2026
Unprompted review
Reply from Inspire
Thank you so much for your fantastic review Rebecca We're delighted to hear that Paul provided such helpful and personalised support throughout your booking experience. We understand how important it is to make the process as smooth as possible, and it's wonderful to know that his assistance made things easier for you.
We'll be sure to pass your kind words on to Paul he’ll be thrilled to know he made such a positive impression. Thank you for your recommendation, and we hope you have a wonderful break.
Great service very knowledgeable and…
Great service very knowledgeable and helpful .
August 4, 2026
Unprompted review
Reply from Inspire
Thank you for your lovely review. We're delighted to hear that you received great service and found our team knowledgeable and helpful. Your kind feedback is much appreciated, and we look forward to assisting you again with your future holiday plans.
Paul was so joyful and helpful
Paul was so joyful and helpful. He made the booking experience very simple and made me laugh with some of his personal experiences. A great asset to the team!
August 3, 2026
Unprompted review
Reply from Inspire
Hi Victoria,
Thank you so much for your wonderful review, We're delighted to hear that Paul made your booking experience simple, enjoyable, and memorable. It's lovely to know that his friendly personality and personal stories helped make your experience even more special. We'll be sure to pass your kind words on to Paul we're very lucky to have him as part of the team.
Paul was really great customer advisor…
Paul was really great customer advisor he took my booking really good 👍 happy with it
July 30, 2026
Unprompted review
Reply from Inspire
Hi Lubna We're delighted to hear that Paul provided such great service and made your booking experience a positive one. It's wonderful to know that you were happy with the support you received.
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Great people
I was a little anxious having never used this service before. I was gifted vouchers and hadn't a clue what to fo. Paul Warrington was fabulous. He sorted my flights out in no time at all. Thank you Paul and Inspire
July 30, 2026
Unprompted review
Reply from Inspire
Hi Tina,
Thank you so much for sharing your lovely feedback. We completely understand that trying a new service for the first time can feel a little daunting, so we're delighted to hear that Paul was able to put you at ease and make the process simple and stress-free.
It's wonderful to know that he was able to arrange your flights quickly and provide such helpful support.
Absolutely lovely man
Absolutely lovely man. Quick service and was really nice to talk too. Thank you so much
July 30, 2026
Unprompted review
Reply from Inspire
Thank you so much for your 5 star review Jennifer We're delighted to hear that you received quick, friendly service and that you enjoyed speaking with our team, your kind words are greatly appreciated.
A good service once I had found my holiday
When I first called through I was a bit disappointed as I asked if I could give them my holiday requirements and they come back to me with suggestions as I did not have a specific destination, I was told I needed to look and find my holiday then call them back to book, once I had done this I got through to Paul who was very helpful and thorough when booking my holiday. He was very friendly and made me feel at ease.
July 20, 2026
Unprompted review
Reply from Inspire
Thank you Katie for taking the time to share your feedback. We're sorry to hear that your initial experience didn't meet your expectations, but we're so pleased that Paul was able to turn things around. It's wonderful to hear that he was helpful, thorough, and friendly, and that he made you feel at ease throughout your booking. We'll be sure to share your kind comments with Paul, and we'll also take your earlier feedback on board as we continue to improve our service. Thank you for choosing us and we hope you have a fantastic holiday.
Great Holiday Advisor
Took a while on hold to get through to Inspire Holidays but glad I waited in the queue as I was connected to Paul (PW2) who was the most helpful and had the most approachable phone manner. He made me feel very happy and confident in booking my holiday! I highly recommend Paul (PW2) for anyone booking with inspire holidays
July 29, 2026
Unprompted review
Reply from Inspire
Thank you so much for taking the time to leave such a wonderful review. We really appreciate your patience in waiting to speak with us, and we're delighted to hear that Paul made your experience worthwhile.
It's fantastic to know that his friendly, approachable manner and helpful service gave you the confidence to book your holiday. We'll be sure to pass your kind comments on to Paul they'll mean a lot to him. Thank you for your recommendation, and we hope you have an amazing holiday.
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Paul Warrington helped me with my…
Paul Warrington helped me with my booking which I have been avoiding for so long as I thought it was going to be stressful , he was so helpful and found exactly what I wanted for my daughter needs
July 29, 2026
Unprompted review
Reply from Inspire
Thank you so much for your wonderful review Chantelle We're delighted to hear that Paul was able to make the booking process stress free and help you find exactly what you were looking for to meet your daughter's needs. Your kind words mean a great deal, and we'll be sure to pass your feedback on to Paul. We hope you and your daughter have a fantastic break.
Very helpful when booking our break…
Very helpful when booking our break away 😊
July 28, 2026
Unprompted review
Reply from Inspire
Hi Gemma,
Thank you for your lovely review, We're so pleased to hear that you found our team very helpful when booking your break away. We really appreciate your kind words and hope you have a fantastic trip. We look forward to helping you again in the future.
Made it very easy to book very helpful
Made it very easy to book very helpful
July 28, 2026
Unprompted review
Reply from Inspire
Thank you for your kind review! We're delighted to hear that you found the booking process easy and that our team was able to provide a helpful response. We really appreciate your feedback and look forward to welcoming you again in the future.
Really easy to book through
Really easy to book through. Paul was super efficient and had the holiday booked within a short time. We booked using travel cards which was also easy to do. Only slight issue is you have to pay a booking fee which wasn’t a lot. Overall very good experience.
July 27, 2026
Unprompted review
Reply from Inspire
Thank you so much for your lovely feedback! We're delighted to hear that Paul made the booking process quick and efficient, and that using your travel cards was straightforward too. We appreciate your comments about the booking fee and are pleased it didn't detract from your overall experience. We hope you have a fantastic holiday and look forward to helping you book your next trip!
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Very friendly and helpful quick easy…
Very friendly and helpful quick easy service
July 24, 2026
Unprompted review
Reply from Inspire
Thank you so much for your kind review! We're delighted to hear you found our service friendly, helpful, and quick. Your feedback means a lot to us, and we really appreciate you taking the time to share your experience.
Paul was very helpful and patient he…
Paul was very helpful and patient he dealt with my booking and was highly respectful and professional can’t speak highly enough.
Cheers Andrew
July 23, 2026
Unprompted review
Reply from Inspire
Thank you for taking the time to leave such a nice review Andrew
We're delighted to hear that Paul was so helpful, patient, and professional while assisting with your booking. It's great to know he provided you with such a positive experience, and your kind words will certainly be passed on to him.
Paul helped me with booking for a few…
Paul helped me with booking for a few different nights was helpful and patient with me , brilliant service
July 22, 2026
Unprompted review
Reply from Inspire
Thank you for taking the time to share your feedback.
We're delighted to hear that Paul was so helpful and patient while assisting you with your bookings. It's great to know he provided you with brilliant service, and we'll be sure to pass your kind comments on to him. I'm sure he'll really appreciate your recognition.
Very helpful and easy booking my break…
Very helpful and easy booking my break away to Disney Paris, Paul was very helpful.
Reference- PW2
July 21, 2026
Unprompted review
Reply from Inspire
We're delighted to hear that Paul made booking your break to Disneyland Paris such an easy and enjoyable experience.
We hope you have a magical time in Disneyland Paris and thank you for choosing Travel by Inspire!
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Good communication providing precise…
I do not know why this review leads with Very Disappointed - I was Very Pleased.
Good communication providing precise information and booking. Documentation sent immediately following telephone conversation.
Exactly why we need personal customer service and not chat box.
July 2, 2026
Unprompted review
Reply from Inspire
Thank you for taking the time to leave us such great feedback.
We're delighted to hear that you received clear communication, accurate information, and prompt documentation following your booking. We truly value the personal service we provide and are pleased that our team was able to offer the support and reassurance you needed throughout the process.
Thank you for choosing Travel by Inspire.
Paul was a huge help in booking my…
Paul was a huge help in booking my hotel stay. He recommended nearby restaurants and transportation. It’s nice to have a friendly conversation over the phone these days. He made the whole process of booking the stay and using my gift voucher very easy. Thank you! (PW2)
July 21, 2026
Unprompted review
Reply from Inspire
Thanks Megan
We're so pleased to hear that Paul was able to assist you with your hotel booking and make the whole process simple and stress free. It’s wonderful to know that his helpful advice, local recommendations, and friendly service helped make your experience a positive one.
Massive thank you to Julie for booking…
Massive thank you to Julie Newsam for booking our holiday. She was very kind and was determined to find our little perfect break. Thank you so much.
July 21, 2026
Unprompted review
Reply from Inspire
Hi Melissa,
Thank you so much for your feedback.
We're delighted to hear that Julie provided such kind and dedicated service while helping you find your perfect break. We’ll be sure to pass on your wonderful comments to Julie, she’ll be thrilled to know she helped make your holiday plans a little more special.
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