To be honest, found the website difficulty to navigate and had trouble paying but had a great phone call from Paul (PW2) today who was so helpful and kind. A lovely conversation, tips on where we are... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found the website difficult to navigate and had problems using my gift card. After calling, the agent was welcoming, friendly and very helpful in assisting to find an alternative hotel when my chos... See more
Company replied
Spoke with Paul (reference PW2) today to book a family holiday for next year. He made the experience so easy and was such a lovely person. At the end I ended up with exactly the holiday I wanted and P... See more
Company replied
Paul W. was an absolute legend in making our process so smooth and simple to understand and so much more exciting to travel to our destination. He is an amazing person who has offered us a lot of g... See more
Company replied
Company details
Information provided by various external sources
Inspire is an ABTA licensed travel agency and tour operator based in Bramhall, Cheshire. As an ABTA license holder, we are able to offer both package holidays from the most well-known and trusted travel providers in the UK and Europe as well as dynamically packaging and tailor-making trips for our customers.
Contact info
19-21 Ack Lane East, SK7 2BE, Stockport, United Kingdom
- 0161 440 6620
- info@inspireemail.co.uk
- www.travelbyinspire.co.uk
4.2
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
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Paul warrington
Paul warrington, dealt with our booking and he was very helpful polite and efficient. We would highly recommend this company and would use again in the future.
July 21, 2026
Unprompted review
Reply from Inspire
Thank you so much for your 5 star review Caroline.
We're delighted to hear that Paul provided such helpful, polite, and efficient service while assisting with your booking.
It's wonderful to know that you would recommend us, and we truly appreciate your support. We look forward to helping you with your future travel plans!
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Paul was lovely and very helpful made…
Paul was lovely and very helpful made my booking smooth and easy, thanks Paul!
July 20, 2026
Unprompted review
Reply from Inspire
Hi Charlotte,
Thank you for your wonderful review.
We're so pleased to hear that Paul was able to make your booking experience straightforward and enjoyable.
We hope you have an amazing holiday, and we look forward to helping you plan your next trip in the future.
Agent was fantastic and very attentive…
Agent was fantastic and very attentive and assisted with all my queries.
July 21, 2026
Unprompted review
Reply from Inspire
Hi Nichola,
Thank you so much for taking the time to leave us such a lovely review.
We're delighted to hear that our agent was fantastic, attentive, and able to assist with all of your queries. I'll be sure to pass your kind feedback on to the team they'll really appreciate it.
Over priced flights
Over priced flights, they added their own comission on top of actual flight costs, in need of changing flights they also add their own admin costs. Irrespective if the costs if the new flights are hundreds of pounds cheaper.
The attitude of staff is very condicending. And they dont listen to what you explain to them over the phone. They then continue to tell you the very information you already stated you knew before they talk and blab all over you.
Original flight costs for my booking was £520. Cannot make these flights now. They want to charge £246 for flight changes totalling £746. even tho the cost of the new flights are £285 if i were to book them completely seperately.
I think this is absolutely disgusting. I will never use this company again in future.
July 20, 2026
Unprompted review
Reply from Inspire
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with your experience.
As a travel agent, we book flights using live fares provided by the airline or our suppliers. Flight prices are dynamic and can change at any time based on availability and fare rules, which is why the cost of changing a booking may differ from the price of purchasing a new flight separately.
When changes are made to an existing booking, any applicable fare difference, airline change fees, and administration fees are applied in line with the booking terms and conditions. These charges are not based solely on the current advertised price of a new booking.
We're also sorry to hear about your comments regarding your interaction with our team. We aim to provide helpful and respectful service at all times, and your feedback has been noted.
Kind regards,
Inspire Team
Amazing!
Paul made the whole process very quick and easy. He was very helpful finding the right holiday for us.
Ewelina
July 15, 2026
Unprompted review
Reply from Inspire
Hi Ewelina,
Thank you so much for your lovely feedback
We're delighted to hear that Paul made the whole process quick and easy for you and was able to help you find the right holiday. I'll be sure to pass your kind comments on to him they'll mean a lot.
We hope you have a fantastic holiday, and we look forward to helping you again in the future!
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Easy to book by phone
When booking our holiday I spoke to travel consultant-
Mr Paul Warrington, and found him to be most helpful kind and patient. The process of booking our holiday by phone was easy and personable. I like to talk to a real person when making decisions about huge events.
Thank you for sharing your own holiday experiences Paul, it helped me make decisions about my trip.
Thanks a million!
Warm regards
Sarah.
July 16, 2026
Unprompted review
Reply from Inspire
Hi Sarah,
Thank you so much for taking the time to share such wonderful feedback.
We're delighted to hear that Paul provided such kind, patient, and helpful service, and that he made the booking process easy and personal for you. We know how important it can be to speak with someone directly when planning a special holiday, so it's fantastic to hear that Paul was able to make the experience enjoyable and help you feel confident in your decisions.
We'll be sure to pass your lovely comments on to Paul they'll mean a great deal to him.
Thank you again for your kind words. We hope you have a fantastic holiday and make lots of wonderful memories!
Warm regards
Inspire
Been calling for days been in hold for…
Been calling for days been in hold for hours each day. Request call back and either dont get them or it rings once and goes off. Got through the other day. Picked our holiday but had difficulty booking was given a number and told to call back in the morning as it was about to close and I would get straight through. Done that and was in hold for hours again. Requested a call back. Got a call back to be told they would get the adviser who was booking the holiday to call me back by 4 o'clock yesterday. Waited and no call so again called numerous times to be left in hold with no answer called 2 differenr numbers including the direct number and nothing. We had picked a holiday for a luxury 3 bed caravan for around £590 for monday to Friday in tattersall lakes for our disabled 4 year old boy the rest of our family have already booked with the complex directly but because we have a voucher we have to go through inspire. The amount of stress this has caused the last few days has been appalling because if we cant book for when theyre going we have no way if going.
Edit, we got through finally and the price changed even though it was the same when I had called to book in the morning when they said they would have to call me back. I pointed out I shouldn't be paying extra because they failed to call back like agreed and wouldnt book whilst I was in that call because it had to be the origional operative and they said nothing they can do other than decrease the caravan size which isnt an option as our son needs a room for his medical equipment so no choice other tham to pay extra for not receiving a call back like agreed.
Just an edit to your reply, I didnt miss a call back they didnt attempt to call me when arranged resulting in me paying extra for the holiday.
July 13, 2026
Unprompted review
Reply from Inspire
Hi Richard
Thank you for taking the time to share your experience, and we're truly sorry for the difficulties you've encountered.
We sincerely apologise for the long wait times, the missed callback, and the frustration this has caused. We are currently experiencing an exceptionally high volume of enquiries, which has unfortunately led to longer waiting times than usual. While this helps explain the delays, we appreciate that it doesn't make your experience any less frustrating, and we're sorry we didn't meet your expectations.
We appreciate your patience during this particularly busy period and are sorry for the inconvenience and stress this has caused.
Kind regards,
Inspire Team
Fantastic customer service from Paul :)
Fantastic customer service from Paul :)
July 15, 2026
Unprompted review
Reply from Inspire
Thank you so much for your kind words Helen We're delighted to hear you received fantastic customer service from Paul.
Paul was lovely and very helpful
Paul was lovely and very helpful, booking was straightforward, thanks Paul, roll on may now 🏖️ 😂
July 13, 2026
Unprompted review
Reply from Inspire
Thank you so much for your lovely feedback! We're delighted to hear that Paul was so helpful and made your booking experience straightforward, We'll be sure to pass your kind words on to him
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Does anyone answer the phone?
Does anyone answer the phone?? My partner has been waiting for a call back for nearly 3 hours - I have been waiting on hold for 2. We have found the perfect holiday cottage and want to use inspire vouchers to pay for it and we will probably loose the cottage we have on hold now.
July 13, 2026
Unprompted review
Reply from Inspire
Hi Kim
Thank you for getting in touch, and I'm very sorry for the long wait you've both experienced. I completely understand how frustrating this must be, especially when you're trying to secure a holiday cottage that's currently on hold.
Please accept our sincere apologies for the delay in responding.
Could you please email fulfilment@travelbyinspire.co.uk with all the details of the holiday cottage, along with your Inspire voucher information? Once we receive your email, we'll take a look as quickly as possible and do our best to assist you.
Again, we're sorry for the inconvenience and appreciate your patience.
Kind regards,
The Travel by Inspire Team
Struggled to find what I was looking…
Struggled to find what I was looking for on the website. I phoned and spoke to Julie who was extremely helpful and got the trip I wanted booked. She explained the process of using the family fund voucher and even got us an extra nights stay at no extra cost, legend!
July 8, 2026
Unprompted review
Reply from Inspire
Hi Hannah Thank you so much for your wonderful feedback, I'm sorry to hear you had difficulty finding what you were looking for on our website, but I'm delighted Julie was able to help. It's great to hear she guided you through using your Family Fund voucher and even managed to arrange an extra night's stay at no additional cost. I'll be sure to pass your kind words on to Julie she'll be thrilled to know she made such a positive difference. We hope you have a fantastic trip
Reply from Inspire
Thanks for the feedback! I'm glad Paul was able to sort everything out for you. I'll make sure your kind words are passed on to him.
Paul was very helpful when taking my…
Paul was very helpful when taking my booking. The process was smooth and easy and I received my confirmation email quickly.
July 6, 2026
Unprompted review
Reply from Inspire
Thank you for your kind feedback! We're delighted to hear that Paul was so helpful with your booking and that the process was smooth and straightforward. It's great to know you received your confirmation email promptly. We really appreciate you taking the time to share your experience
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Extremely helpful
Extremely helpful . I'd already got an idea of where we wanted and what we needed to make our holiday accessible and perfect but Julie went above and beyond by alerting me to a much superior accomadation situated in an even better place for us. It removed all the stress and angst and was booked within minutes. So pleased .
July 3, 2026
Unprompted review
Reply from Inspire
Thank you so much for your wonderful feedback Gina We're thrilled to hear that Julie was able to go above and beyond to help you find an even better accommodation that perfectly suited your needs. It's fantastic to know she made the booking process stress-free and helped turn your plans into the perfect holiday. We really appreciate you taking the time to share your experience, and we hope you have an amazing trip!
Reply from Inspire
Thank you for your kind feedback, We're so pleased to hear that Paul was lovely, friendly, and helpful throughout your experience. I'll be sure to pass your comments on to him
Incredibly supportive
Incredibly supportive, helpful and understanding lady who listened to our families needs and wants to help facilitate the best holiday possible.
July 3, 2026
Unprompted review
Reply from Inspire
Hi Samantha thank you very much for your 5 star review.
We're delighted to hear that you felt so well supported and that our team took the time to listen to your family's needs and help find the best holiday for you. Your kind words mean a great deal, and we truly appreciate you taking the time to share your experience.
(Pw2) Rebecca
Paul was very helpful and friendly and got our trip sorted fast and efficiently. We look forward to using inspire again in the future. Thank you Paul.
July 2, 2026
Unprompted review
Reply from Inspire
Thank you Rebecca We're so pleased to hear that Paul was helpful, friendly, and able to get your trip sorted quickly and efficiently. I'll make sure your kind words are passed on to him. We really appreciate your support and look forward to helping you plan another fantastic trip with Inspire in the future. Have an amazing holiday!
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Brilliant service
Paul was so helpful and made the process of booking a much needed holiday seamless. As well as giving lots of useful information. Thanks PW2
July 2, 2026
Unprompted review
Reply from Inspire
Thank you so much for your kind words, I'm delighted to hear Paul made booking your much-needed holiday such a smooth and easy experience. I'll be sure to pass your lovely feedback on to him I'm sure it will mean a lot. We hope you have an amazing holiday, and thank you for choosing us.
Dont answer the phone and overcharge for services.
I have several issues with this company. Firstly, they insist on booking via their phone number that nobody answers. Each time i've attempted to call I've waited 30+ mins for an agent to either give up or be told nobody is avialable.
When I did FINALLY speak with someone to book an activity, their markup was almost laughable. I appreciate resellers add a margin but more than doubling the price is not acceptable.
I don't plan on using their services and suggest others to avoid. Book directly on vendors such as Viator for a superior experience and price.
June 30, 2026
Unprompted review
Reply from Inspire
H James
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We sincerely apologise for the difficulty you experienced when trying to reach us by phone. We appreciate how frustrating long wait times can be, and we are continually reviewing our service levels to improve the support we provide to our customers.
In relation to pricing, as a travel agent we work with a range of suppliers and our prices can differ from those offered directly by activity providers or other booking platforms. Pricing is influenced by supplier rates, availability, and the booking channels we use, so it is not always possible for us to match prices available elsewhere.
We appreciate your feedback, We're sorry we were unable to provide the experience you were looking for and hope we have the opportunity to assist you in the future.
Kind regards
Inspire
Fantastic
Had a fantastic experience today. Paul (PW2) was lovely, friendly and couldn’t do enough to help me. He called back when he said he would, was quick and reliable with updates. 10/10 service. Thank you!
June 26, 2026
Unprompted review
Reply from Inspire
Thank you so much for your fantastic review.
We're thrilled to hear that you had such a positive experience with Paul. Your 10/10 rating means a great deal to us, and we'll be sure to pass your kind words on to Paul. Thank you for choosing Inspire, and we hope to help you again with your future travel plans!
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