Travelex AU Reviews 

23,232
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 2,794 reviews, reviewers overwhelmingly had a great experience with this company. Customers often highlight how remarkably easy and efficient it is to order foreign currency online and securely pick it up at their local post office. Reviewers frequently praise the dedicated staff members for being exceptionally friendly, helpful, and professional during their in-store interactions. However, some customers also noted disappointment with receiving only large denomination notes without having any option to choose smaller bills for travel needs. Some people additionally experienced unexpected service delays, minor technical glitches, or frustrating issues completing transactions through the online payment system.

What people talk about most

Order

Consumers find order to be positive, highlighting a straightforward online ordering system and convenient... See more

Service

People report positive experiences with service, highlighting reliable, helpful, and professional staff.... See more

Staff

Users describe positive interactions with staff, often highlighting reliable, helpful, and professional... See more

Payment

Customers consistently note ambiguous experiences with payment options, as opinions and outcomes vary widely.... See more

User experience

Customers had positive experiences with user experience, highlighting the website as easy to use and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I get my cash from Travelex every time I go overseas. The rates are generally better than the airport. The staff in-store are really friendly and helpful. I also have used their services to exchange u... See more

Company replied

Rated 5 out of 5 stars

Kyle and Kim at Tuggerah were amazing. They helped us sort out our problem in a very professional and calm manner. Kyle, in particular, was very attentive to our situation and used infinite patience... See more

Company replied

Rated 5 out of 5 stars

Travelex offer the best exchange rate on the foreign currency that I was buying. It offered various methods payment options. When I made the purchase all fees were shown clearly on their buying a... See more

Company replied

Rated 5 out of 5 stars

Best exchange rate available. Fees and charges were not applicable for this transaction. Very convenient for pick up at my local post office. It would have been nice to have a choice in note denominat... See more

Company replied


Company details

  1. Currency Exchange Service
  2. Financial Institution
  3. Money Transfer Service
  4. Non-Bank Financial Service

Written by the company

Trusted for over 40 years by millions of savvy travellers. Exchange foreign currency online or in-store, get the award-winning Travelex Money Card, transfer money overseas, and much more.

Leading the World in Foreign Exchange

Written by the company

Trusted by millions every year!
Whether you’re a last-minute shopper at the airport or a planner searching for the best deal online, we provide the best service, most convenient access, and award-winning solutions for foreign currency in any way you prefer.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

23K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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4.5

All reviews

(23,232)

2,746 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They ran out of Euros so we had to…

They ran out of Euros so we had to cancel our order and go on holiday without any cash. Very disappointing

August 17, 2026
Travelex AU logo

Reply from Travelex AU

We understand how frustrating this is and want to do everything we can to help you, and make sure it doesn’t happen again. Please email our team at RetailCSCAust.NZ@travelex.com, so we can find out more. Safe travels! Kind regards, Online Support Team.

Rated 5 out of 5 stars

Very friendly and professional staff Thankyou…

Very friendly and professional staff .fast and convenient pick up from warringah mall .very helpful

August 18, 2026
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Reply from Travelex AU

Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.

Rated 5 out of 5 stars

easy to order

easy to order, easy to pick up

August 17, 2026
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Reply from Travelex AU

Hi there, your 5-star review took us to our happy place (no passport required). We’re so pleased we could take care of your travel money needs and provide a first-class experience. Have an amazing journey and see you next time. Kind regards, Online Support Team.

Rated 5 out of 5 stars

Travelex Albury are consistently…

Travelex Albury are consistently reliable, helpful and professional. I recommend them without hesitation.

August 18, 2026
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Reply from Travelex AU

Thank you for the fantastic 5-star review. It’s wonderful to know we’ve made your travel money as easy as packing your carry-on. Here’s to more seamless adventures and thrilling destinations ahead. Enjoy the trip! Kind regards, Online Support Team.

Rated 5 out of 5 stars

Don’t wait until you get to the airport! So competitive, convenient and simple.

Very simple transaction. Competitive exchange rate and a really convenient way to organise foreign currency before travelling. Picked up at my local post office without an issue.

August 11, 2026
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Reply from Travelex AU

Thank you, that’s so great to hear. We’re glad we could take care of your travel money needs without any turbulence, it’s what we’re always aiming for. Have a great trip and we look forward to helping you again soon. Kind regards, Online Support Team.

Rated 4 out of 5 stars

It was good

It was good, would have preferred to nominate the denominations I wanted but over all good experience.

August 17, 2026
Travelex AU logo

Reply from Travelex AU

Hello, and thank you for the 4-star review! We’re thrilled to have been a part of your journey and hope to keep improving so we can earn that final star next time. Safe and happy adventures ahead. Kind regards, Online Support Team.

Rated 5 out of 5 stars

The communication of Travelex was excellent…

The communication of Travelex was excellent when they needed to change the pick up date. Picking up from a post office is very convenient. The exchange rate AUD to Euro was competitive.

August 17, 2026
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Reply from Travelex AU

Hi! Your 5-star review has truly made our day, thank you. We’re grinning ear to ear, just like you’ll be when you’re enjoying your trip. Wherever you’re headed, may your journey be as smooth as our service. Bon voyage from Online Support Team!

Rated 5 out of 5 stars

Excellent service and wonderful staff

Excellent service and wonderful staff. Thank you so much!

August 17, 2026
Travelex AU logo

Reply from Travelex AU

Thank you, that’s so great to hear. We’re glad we could take care of your travel money needs without any turbulence, it’s what we’re always aiming for. Have a great trip and we look forward to helping you again soon. Kind regards, Online Support Team.

Rated 5 out of 5 stars

Great rate when ordered money online

Great rate when ordered money online. Communication by email excellent. Money exchanged was in a mixed amount of denominations which was excellent

August 17, 2026
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Reply from Travelex AU

Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team

Rated 5 out of 5 stars

Convenient with application and PO pick up

Was easy to apply for currency, great to be able to pick it up directly from my post office, exchange rate was one of the better ones I have found.

August 17, 2026
Travelex AU logo

Reply from Travelex AU

Hi! Your 5-star review has truly made our day, thank you. We’re grinning ear to ear, just like you’ll be when you’re enjoying your trip. Wherever you’re headed, may your journey be as smooth as our service. Bon voyage from Online Support Team!

Rated 5 out of 5 stars

Prompt service with competitive rates

Prompt service with competitive rates

August 17, 2026
Travelex AU logo

Reply from Travelex AU

Thank you, that’s so great to hear. We’re glad we could take care of your travel money needs without any turbulence, it’s what we’re always aiming for. Have a great trip and we look forward to helping you again soon. Kind regards, Online Support Team.

Rated 5 out of 5 stars
Travelex AU logo

Reply from Travelex AU

Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.

Rated 5 out of 5 stars

Had to call Travelex several times for…

Had to call Travelex several times for help Nesim was very helpful. Thank you

August 17, 2026
Travelex AU logo

Reply from Travelex AU

Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team

Rated 5 out of 5 stars

Such an easy process

The order process was very straight forward and it was very convenient to be able to pick up from my local post office.

August 17, 2026
Travelex AU logo

Reply from Travelex AU

Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.

Rated 5 out of 5 stars

Quick and easy,

Quick and easy,

August 17, 2026
Travelex AU logo

Reply from Travelex AU

Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team

Rated 5 out of 5 stars

I was recommended to do travelex online…

I was recommended to do travelex online which would save me more money than doing it in store. Delivery was quick. Would highly recommend.

August 17, 2026
Travelex AU logo

Reply from Travelex AU

Hi! Your 5-star review has truly made our day, thank you. We’re grinning ear to ear, just like you’ll be when you’re enjoying your trip. Wherever you’re headed, may your journey be as smooth as our service. Bon voyage from Online Support Team!

Rated 5 out of 5 stars

Easy process from order to pick up

Easy process from order to pick up. Super convenient.

August 16, 2026
Travelex AU logo

Reply from Travelex AU

Thank you, that’s so great to hear. We’re glad we could take care of your travel money needs without any turbulence, it’s what we’re always aiming for. Have a great trip and we look forward to helping you again soon. Kind regards, Online Support Team.

Rated 5 out of 5 stars

My experience was great

My experience was great. Rate was good and pickup from the local post office was easy.

August 17, 2026
Travelex AU logo

Reply from Travelex AU

Thank you, that’s so great to hear. We’re glad we could take care of your travel money needs without any turbulence, it’s what we’re always aiming for. Have a great trip and we look forward to helping you again soon. Kind regards, Online Support Team.

Rated 5 out of 5 stars

Easy online process and local post…

Easy online process and local post office collection. Notes were €50; so that was good! What I didn’t realise at time of Bpayment is that it is then about 1 week wait for ready for collection from PO. Overall experience very good.

August 17, 2026
Travelex AU logo

Reply from Travelex AU

Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team

Rated 5 out of 5 stars

So simple

So simple, fast, and straight forward collection from local post office.

August 17, 2026
Travelex AU logo

Reply from Travelex AU

Thank you, that’s so great to hear. We’re glad we could take care of your travel money needs without any turbulence, it’s what we’re always aiming for. Have a great trip and we look forward to helping you again soon. Kind regards, Online Support Team.

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