Travelgenio Reviews 

I just wanted to contact them to cancel my flight, not even to ask the money back... still no response whatsoever, they dont reply to the online forms, they dont answer calls and when on hold they just hang up the phone...
I understand that everyone is affected by the pandemic, but that doesnt mean that you just dont respond to anything anymore!!!

Bottomline Travelgenio is really screwing us over...

Addition 29-4-2020:
They once again referred me to their site, were they ask you to fill in a form (again), this form is not working...

Impossible to contact. They don't reply. Closed their customer service's phone using an automated answer machine that ask you to use their online form and then end the call.

After a month of using that form that they say will respond I didn't receive an answer. Calling to THE AIRLINES THEMSELVES CONFIRM THAT THEY DIDN'T RECEIVED ANY REFUND REQUEST FROM TRAVELGENIO even though the flights are already cancelled.

It is pathetic how they are handling the cancelations... last time using them...

So do not reply with the refund will be done when the airline approves/authorizes the refund because they already did it.. I WANT MY MONEY BACK.

They said that I will receive my money on April 13, but until now I have not received my money. and i've tried to contact them but always no answer !!! I JUST WANT MY MONEY BACK !!

There was no way to contact them during the covid-19 pandemic when my flights were cancelled

Hi.

Almost a month ago that my flight should have left Australia for Spain. I paid over 2500 AUSD. I have been trying to contact these thieves by all possible ways for more than 20 days. My patience is over. Let’s push that group to make a complaint european wide for stealing our money. I won't stop until I get my money back.

I would even not give one star! This is the worst I have know in my life. Clients services 0!!

They didn’t refund anyone and the company as already given the authorization to refund us. They just made people wait ton I refund them. I try to reach them but they don’t answer to any calls or email. Just on twitter but they just send an automatic reply everytime. So please never use travel genio!

I will never use them again! Booked flights with through them with Emirates. I spent about 250 euros to try to call them but they hang up on your face. I am sure I sent them 50 emails. To This day they say no refund but what is even more ridiculous that they claim they took care of my ticket but Emirates says I need a voucher from them. I have asked numerous Times and I can’t get through to them. Nasty company, absolute scammers, they cheat and lie and that’s all they do. Please people, never ever use them again!!!

Should be 0 stars

Have used this company a lot during my travels for a good price of ticket but I will NEVER use them again for how they have treated me and many others in this situation! Effectively stealing my money

I have contacted my airline who said they have authorised the refund of my cancelled flight to travelgenio but travelgenio won’t give me the money ? This is against the rules and I am very disappointed how they have handled this situation

Worse customers service. Flights cancelled. No answer from them. My flight was the 1st of April. Qatar told me that they refund Travelgenio. But nobody answer. They have to refund by the law, regulation No 261/2004 of the European Parliament and of the Council !! Next step : legal authority. Shame!

My reservation cancelled by the Airline(Turkish Airline) due to COVID19 and they asked me to contact Travelgenio for the full refund. When I tried to contact them through website, mail and telephone there was no response from their side. Very dissappointed with their service at this time of difficult situation. I think I lost the whole amount.

Before the Covid crisis, I booked a trip to Sri Lanka departing on the 25th of April that as far as I can see on the website has been cancelled.

I have not received an email notifying of the cancellation, nor I can see any solutions on the "My bookings" section to get a refund. Prior to seeing the cancellation under my reservation on their website, I sent a message through their online forms on the 23rd of March, enquiring about the status of my flight and to this day - 15th of April, I have not received an answer.

Right now, the company has gone further and disabled these forms to get in touch with them only leaving the option to contact them over the phone - but you cannot get through an agent unless your flight is departing in 72h.

All and all, absolutely nerve-wrecking as the date is coming up and no attempt by the company has been made to get in touch - very disappointed and not buying here again.

We opened a case with travelgenio on March 23, for 3 flights with Air Algerie that have been cancelled. Though Air Algerie confirmed that all of theu cancelled flights will be refund, we still have not received any reply from Travelgeion on our ticket opened almost 3 weeks ago now. No reply, nothing ! They are just hiding with our 380 € ! Avoid them at all cost !!!!

Never buy from them. They have the worst customer service, I have the right to get a refund of 800 GBP from them.

January 2020 I booked tickets to fly from London to Johannesburg on the 10th April 2020 and the way back on the 19th April.

Because of Covid-19, South Africa blocked flights between Uk and South Africa and the flight was cancelled 4 days ago.

Even though we have the right to get a refund, travelgenio is not answering to any ticket opened through their website. I’ve opened four tickets since the 17th March.

In addition, it is impossible to reach them in their phone contact. Every time you call they ask you for your booking ID and after that there is an automated message saying they are prioritizing immediate flights and to reach them trough their website. This is happening today when my flight was leaving tomorrow, the 10th April 2020.

Very easy to pay, very difficult to get a refund from TRAVELGENIO (because of the flight cancellation by the air company).
They charge on top 30 euros for every ticket to be refunded!!!! Still waiting !!!

Due to COVID 19 crises, all flights to/from Madrid are canceled. Please refund my booking OEWOAC as soon as possible. I really need my money back!

Nothing has changed after I posted on this site !!!! They only sent a procedure. I wrote many e-mails to customer services, but NOTHING, no refund!

We were flying from Barcelona to Bali on the 28th of April. Flights have obviously Got cancelled and we tried to contact TravelGenio unluckily, no answer, neither e-mail nor phone. The airline is ok changing our flights but can’t do it until the day before the flight as they don’t have the flights rights, Travelgenio does, but keeps ignoring us.

ASK FOR A SOLUTION WHEN FLIGHT WAS CANCELLED

I booked a group ticket of 3 people from Hanoi - Nice, transit in Moscow over Earoflot airlines. However, the flight from Moscow to Nice was cancelled.

I received an message from Earoflot service, I called back to them and they said my ticket probably can be reimboursed. I followed the process in Travelgenio to call many times and sent email, but totally no response.

I am so disappointed. I just want to know what is the solution?
I bought the ticket with 100% of belief, but got 0% of care :((((

Absolutely no customer service at all..
My flights are cancelled by bintercanarias whom have confirmed that travelgenio have to pay the refund...
Having tried calling several time to be hung up on... no emails answered.... tell you to use contact form on website... it doesn't work....
What else you want ... BLOOD..... I need my refund asap

My trip to Moscow got canceled, both the flights are canceled and also I can't legally enter Russia since I'm a Spaniard. I already checked with the Airline and this is enough to request a FULL REFUND, but it seems impossible to talk to anybody from Travelgenio. I've already tried calling over 10 times, every single time was the same, after 15 mins of waiting the call was hung up.
I request immediate actions on this case.

I have tried unsuccessfully to cancel my flights from 9th April 2020 flying from Vancouver to Santa Barbara - Travelgenio keep changing the flight times and now my itinerary shows a flight from San Francisco for the return leg - but no flight from Santa Barbara - My assistant and I have both tried to contact them by email and on the phone - NOTHING ! We are in lock down in the UK so I cant even get there ! Please just pay me back ! I should have used another company to book my tickets

Hi

I have booked flights on 25/9/19 and the money have taken out of my account on 27/9/19 to Tirana at Easter time. However Adria Airways had suspended flights on the day I booked my flight already due to financial difficulties and later declared bankruptcy on the 27/9/19. I cannot see how you can sell flights of a company that is bankrupted. I will expect a full refund on my flights.

Regards

Damien