Travelgenio Reviews 

The worst experience. They promise confidence, but later they does not want to care the customer. Sent hundreds of emails complaining my travel was canceled and they do not want to know nothing. Awfull. Never buy more. From now allways will buy to airlines, they apport something very importat. You can trust in the airlines for the refunds , but NEVER IN TRAVELGENIO O TRAVEL2be

The reply is a total lie. The airlines call me to refund, but when they saw I bought by TRAVELGENIO they said the can not do nothing, they refund TRAVELGENIO but usually never revert to users. Is a FRAUD

Hi Travelgenio,

Since days I am trying to contact someone from Travelgenio. But without luck. I have booked my flight from Punta Cana to Madrid for the 07.04.2020 and as we now because of Covid-19, is not possible to fly from here.

So I tried phone, mail and chat without success, nobody is answering my emails, phonecall's or chat windows.
My flight with EVELOP get canceled due the Covid-19 can someone get back my refund please. My booking number is: JPM6RM
Ticketnumber: 3344923
Please send me my refund.
Thanks

I've been trying to contact to cancel my flight which I booked through Travelgenio and it already has been 5 days and no one is answering the phone or reply my email. I really don't know what to do?? That put me in lots of worry. Why it is so difficult just to be in touch? Please don't reply to me to send email to one of your customerservie or atencioncliente because I've already done a thousand time!! And I've tried to call your 3 different numbers everyday!!! And yet nobody answered.

ok Good
Vamos ver no meu regresso

I've bought my round trip with Travelgenio and Air Canada has cancelled my return ticket without notice, and they have fixed the issue.

Very easy to buy, very difficult to get the refund (because of the flight cancellation by the air company).
They charge on top 20 euros for every ticket to be refunded. Still waiting

I’m trying to change the dates of my return flight like 5 days ago and i’m Si nervous anyone contact me. So bad

Terrible experience, I try to make a reservation but their had a problem, they charged my credit card but no ticket were issued. Try to call them is a nightmare.
Mala experiencia, intenté hacer una reserva pero algo en sus sistema falló, hicieron el cargo en la tarjeta de credito pero nunca emitieron los tickets...y no contestan los llamados.

02/17/20 Update:

Travelgenio finally got back to me then immediately processed my refund as request by the airline. They may have been slow because the Coronavirus was keeping them busy, but it all worked out in the end. Thanks for your help Travelgenio!

Doug

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I have been trying to reach you for 5 days now. Your answering service puts me on hold indefinitely, then eventually hangs up. I have put in three tickets now and no one has replied. I asked Eastern Airlines what to do and all they could advise me to do is keep trying. I understand you are busy because of the Coronavirus, but this is unacceptable and very unprofessional.

Please process my refund as requested by Eastern Airlines. Here is request number four with the history below:

02/03/20 - First request Ticket #318683
02/06/20 - Replied to ticket confirmation, asking them to respond.
02/06/20 - Second request. [Ticket #3203154] - “Airline Requesting agency to refund for cancelled flight.
02/07/20 - Third request: [Ticket #3206917] Cancellation requested by China Eastern Airlines, gave a link to Eastern Airlines post on Facebook.
02/07/20
10am Called support center at 646 568 7507 (1-3-3) - On hold indefinitely. Music stops after 6 minutes.
10:30am Same thing, but hung up on me after 6 minutes.
11:am - Called again, on hold 24 minutes then it hung up automatically. Music stops after 6 minutes.
02/08/20 - Received a message back from China Eastern: Good day! We advise to continuously contact them for the refund as your issuing agent which in this case Travelgenio is the one who can process the refund and return the money to you. Thank you!
02/08/20 - Put in a forth request.
02/08/20 - Posted the issue on the TripAdvisor forum.
02/08/20 - Posted the issue on Trustpilot

I wrote a review yesterday, so I sent an e-mail after contacting Travel Genio. But I only got a formal reply that they will contact and verify with the airline as soon as possible. I keep asking for a refund but they keep ignoring it. They keep hanging up my phone call. DO NOT USE TRAVEL GENIO!

Travelgenio has still my money that was refunded from the airline (from November)
Now they don't answer my emails and after this post they will repeat with a standard answer.

I thinking I will go to court in Madrid to get my money
S.B.

Imposible que te hagan una factura. La web se queda colgada y la atención telefónica es surrealista total.

Despite widespread coverage that Alicante airport would be closed Monday 20 January, and repeated calls from me to this company, they offered no help. I was stuck at the airport trying to get to Barcelona, for a connecting flight on to Bangkok. The airport system was clearly stating that my flight was cancelled. All I could get from this company was, we are waiting for our system to update. After 5 hours, I gave up and contacted Emirates, who were responsible for the 2nd part of my journey. Although it was not their responsibility, Emirates issued new tickets for later that week. It is now 4 days later and I am still waiting for Travelgenio to contact me. I will never be using them again

I booked some flights throughout this agency in august last year, the airline modified the itinerary or times and offer me either a free change of itinerary or free cancellation which I accepted on October last year.

I might have called travelgenio over 7 times (after calling the airline and finding out the airline already refund the money back to travelgenio) And Travelgenio just keeps on using the same excuses they said they requested my money to the airline already and blablabla, if your Real period of refund is over 90 days, Why you say it’s in a time window of 30 to 90 days ?? You are not even complying with the law...

I do work in the very same tourism industry, this situation is really unacceptable, and looking down the reviews I can see there is whole bunch of people under the same circumstances.

I can assure I’d do what’s in my hands to negatively promoted this company.

I WANT MY MONEY BACK!!

Due to changes in the flight schedule, Travegenio offered us to cancel the reservation and a full refund, which we agreed to. We have received emails twice that we will receive a full refund. Unfortunately, the money never arrived (several months passed), and Travegenio stopped answering emails. If they did not propose to cancel, we would just go on holidays, but now we have neither holidays nor money!

I’m trying to reach them because my reservation is not available on the airline’s website and I want to access it for the check in. Impossible to get an answer. I tried several emails and several phone numbers, I either don’t get an answer or they hang up on me.
I tried every booking code they gave me and none works on the company website. Travel genio please get back to me.

We have had nothing but problems from start to finish (we haven´t even been on holiday yet). First they changed our flight to New York from 1 week to 4 days, then I had to wait weeks to get any response about a flight change, eventually they changed the flights but to totally different dates. Tried to add one bag on the way back and they want to charge me 150 euros for one 23kg bag for one person. Now its showing on their website that my flights are different dates from what I have been told and my booking code wont work on the airline website!!! I am trying to talk with the airline instead and just hoping all is ok and I will get to go my holiday next week and check in a bag... but with Travelgenio it has been nothing but stress and confusion!! Avoid!!

I saw a lot of bad reviews after I booked this and I was terrified that something was going to go wrong but from my experience everything was alright.
They updated me to say that my return flights were cancelled but they arranged different flights back that were nearly the same time.
I one I didn't like though and is why I put 4 stars is that when they advertise the price, it's not the price you pay, it's only that price with 1 specific card type and they charged me something like €100 extra because I was paying by Visa card.