Travel House Reviews 

5,912
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,713 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being exceptionally helpful, patient, and deeply knowledgeable when guiding people through various exciting destination choices. Travelers often mention that staff members go completely above and beyond to ensure every single travel detail is handled with absolute professionalism. Consumers consistently note that the overall booking process is delightfully stress-free, remarkably smooth, and perfectly tailored to individual preferences and financial limits. Many visitors truly appreciate receiving wonderful first-class service from a dedicated, welcoming team that consistently makes planning future trips an absolute pleasure every single time.

What people talk about most

Staff

Customers had great appreciation for the staff, frequently highlighting their professional, friendly, and... See more

Holidays

Users describe positive interactions with holidays, highlighting the helpful and pleasant staff who... See more

Service

Reviewers mention positive feedback about service, highlighting a stress-free and efficient booking... See more

Booking process

People report positive experiences with the booking process, describing staff as extremely helpful,... See more

Customer service

Reviewers highlight positive aspects of customer service, emphasizing that consumers feel well taken care of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always willing to go extra mile , listen to What you looking for , don't rush , always Delivered excellent holiday can't do enough For customers do all boarding passes + paper work, stress fr... See more

Rated 5 out of 5 stars

We went into Gorseinon store not knowing where we wanted to go, Lindsey was very helpful and took time looking through about 10 different places with us before we decided what we wanted. Lindsey was v... See more

Company replied

Rated 5 out of 5 stars

Nicola was as cheerful and helpful as always, checking things through to make sure everything was to our liking before finalizing our details. Felt taken care of and not rushed.

Company replied

Rated 5 out of 5 stars

The booking process was easy, relaxed, we had our children with us and staff were amazing with them. We didn’t have a particular holiday in mind but with a few ideas on what we would like the staff ma... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Travel Agency
  3. Currency Exchange Service
  4. Travel Aggregator
  5. Travel Clinic
  6. Travel Insurance Company

Written by the company

Established in 1992, Travel House is a trusted, independent travel agency right on your high street, with 16 branches across South Wales dedicated to turning your travel dreams into reality. Whether you're dreaming of sun-soaked beach holidays, unforgettable cruises, family adventures, or guided tours, our experienced team is here to find the perfect holiday for you. As your one-stop travel shop, we offer an extensive range of services – from holidays and excursions to competitive currency rates, travel insurance, and holiday extras like airport parking and transfers. With our 0% interest monthly payment plans, you can spread the cost of your trip with ease, making your dream getaway more accessible than ever. Plus, all of our holiday packages are fully ATOL & ABTA protected, giving you complete peace of mind every step of the way. Enjoy a stress-free booking process with Travel House, where every detail is taken care of by us. Discover your next adventure at www.travelhouse.co.uk or contact your nearest branch today!

The Time Is Now

Written by the company

Don’t Wait, THE TIME IS NOW!
With our wide range of discount holidays, low deposits and payment plans, now is the time to book your dream getaway. Book your ABTA & ATOL protected holiday at the Travel House. The Time is Now.

Book With Confidence

ABTA & ATOL protected for your peace of mind.

All flight-inclusive package holidays on our website are financially protected by the ATOL scheme. This means that in the very unlikely event that something happens to us or one of our travel suppliers, you have comfort that you will be able to get home safely and won’t be stranded abroad and if you were yet to go on holiday, you’ll get a full refund.

Contact info


4.9

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
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1-star

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4.9

All reviews

(5,912)

2,684 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lisa was welcoming

Lisa was welcoming, warm and made us feel valued. Tailored our requests and searched to find us a really good deal. We always book in Brynhyfryd, always get first class service, thank you !

September 3, 2026
Travel House logo

Reply from Travel House

Thank you for your wonderful 5-star review! We are so pleased to hear that you consistently receive first-class service and that your requests are always tailored to find you a great deal. We appreciate your kind words!
Kind Regards,
Travel House Brynhyfryd

Rated 5 out of 5 stars

Staff were very helpful,

Staff were very helpful,

September 4, 2026
Travel House logo

Reply from Travel House

Thank you for your 5 Star Review. We are so pleased that you found us helpful. Kind Regards Travel House Port Talbot

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always, when booking though Travel House Blackwood, Nicola and all staff always happy to help

September 4, 2026
Travel House logo

Reply from Travel House

Thankyou for your 5 star review, we are glad that you had a good experience with us. Thankyou for booking with us and we look forward to see you again in the future!
Kind Regards
Travel House Blackwood

Rated 5 out of 5 stars

Great service as always

Great service as always, highly recommend

September 3, 2026
Travel House logo

Reply from Travel House

Thank you for your wonderful 5-star review! We are so pleased to hear that you consistently receive great service from us. We truly appreciate your high recommendation.

Rated 5 out of 5 stars

Efficient service

Efficient service, friendly and professional. Answered all questions.

September 4, 2026
Travel House logo

Reply from Travel House

Thankyou for your 5 star review, we are glad that you had a good experience with us. Thankyou for booking with us and we look forward to see you again in the future!
Kind Regards
Travel House Blackwood

Rated 5 out of 5 stars

Took time to find me best deal…

Took time to find me best deal available very helpful

September 4, 2026
Travel House logo

Reply from Travel House

Thankyou for your 5 star review, we are glad that you had a good experience with us. Thankyou for booking with us and we look forward to see you again in the future!
Kind Regards
Travel House Blackwood

Rated 5 out of 5 stars

The staff went our of their way to be…

The staff went our of their way to be helpful, from collecting brochures, to my request for details of our trip and the to my coming ba k in to book and ask more questions. Great experience, wonderful helpful and friendly staff 10 out of 10.

August 6, 2026
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Reply from Travel House

Thank you for your wonderful 5-star review! We are so pleased to hear that our staff went above and beyond to assist you with your trip details and questions. We truly appreciate your kind words about our helpful and friendly team. Kind regards, Travel House Llanelli😊

Rated 5 out of 5 stars

Lyndsey always a great help & full of…

Lyndsey always a great help & full of knowledge.
Always book with lyndsey,

August 27, 2026
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Reply from Travel House

Good Afternoon
Thank you for taking the time to leave us a 5* service review.
It's always a pleasure getting another holiday booked for you both, I am sure you will enjoy it.
Many Thanks
Lindsey Branch Manager
Travel House gorseinon

Rated 5 out of 5 stars

Great staff and helped me lots lovely staff

Great staff and helped me lots

September 3, 2026
Travel House logo

Reply from Travel House

Thank you for your wonderful 5-star review! We are so pleased to hear that our staff were able to assist you so much. We truly appreciate your kind words.

Rated 5 out of 5 stars

Excellent

Very helpful assistance from Lisa, worked past the shop closing time to finish my trip.
Much appreciated, fantastic customer service.

September 3, 2026
Travel House logo

Reply from Travel House

Thankyou for your 5 star review, we are glad that you had a good experience with us. Thankyou for booking with us and we look forward to see you again in the future!
Kind Regards
Travel House Blackwood

Rated 5 out of 5 stars

Excellent service

Excellent service! Carly was so helpful with booking our trip, would definitely recommend

August 27, 2026
Travel House logo

Reply from Travel House

Thankyou for your 5 star review, we are glad that you had a good experience with us. Thankyou for booking with us and we look forward to see you again in the future!
Kind Regards
Travel House Blackwood

Rated 5 out of 5 stars
Travel House logo

Reply from Travel House

Thankyou for your 5 star review, we are glad that you had a good experience with us. Thankyou for booking with us and we look forward to see you again in the future!
Kind Regards
Travel House Blackwood

Rated 5 out of 5 stars

Sophie was amazing

Sophie was amazing, great communication, got me the best deal, service brilliant

September 2, 2026
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Reply from Travel House

Hi, thank you for taking the time to leave us a lovely 5* review. I will pass this on to Sophie. Lisa

Rated 5 out of 5 stars

Staff are welcoming

Staff are welcoming, pleasant knowledgeable and have patience.

September 2, 2026
Travel House logo

Reply from Travel House

Thank you for your wonderful 5-star review! We are so pleased to hear that our team was welcoming, pleasant, knowledgeable, and patient. We appreciate you booking with us!
Kind Regards,
Travel House Brynhyfryd

Rated 5 out of 5 stars

Charlie at Travel House Cwmbran was…

Charlie at Travel House Cwmbran was brilliant. She was very helpful and looked after us.

September 1, 2026
Travel House logo

Reply from Travel House

Thank you for your wonderful 5-star review! We are so pleased to hear that our team member was very helpful and looked after you so well. We truly appreciate your kind words.

Rated 5 out of 5 stars

Happy to help

I was really pleased with the information that Elaine had given me ,and the pleasant attitude that she put over..very helpful lady.

September 2, 2026
Travel House logo

Reply from Travel House

Thankyou for your 5 star review, we are glad that you had a good experience with us. Thankyou for booking with us and we look forward to see you again in the future!
Kind Regards
Travel House Blackwood

Rated 5 out of 5 stars

Another great experience with Travel House.…

Booked another holiday with Travel House. Yet again had fab service with them. The staff have great knowledge of places and are always willing to help in choosing our destination. We had already booked 4 holidays this year with them and this week booked another 2. They go through everything with you and never rush you. I wouldn't go anywhere else.

September 2, 2026
Travel House logo

Reply from Travel House

Thank you so much for your lovely 5* review, Were delighted to hear that you've once again had a great experience with us and that you continue to choose Travel House for your holidays😊 Regards Naz

Rated 5 out of 5 stars

Nickola is always polite

Nickola is always polite, and always greets you with a smile, she goes above and beyond to find you your perfect holiday.

September 2, 2026
Travel House logo

Reply from Travel House

Thank you so much for your wonderful 5-star review! We are delighted to hear that our team member is always polite, greets you with a smile, and goes above and beyond to find your perfect holiday.

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