Brilliant travel agent. Kept us constantly informed of Etihad's endless time changes and connection changes. Provided information on how to deal with Etihad's inefficiency in case we missed our connec... See more
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It was first time , booked flight ticket with travel junction. Not only the customer services was excellent, but also the price was the best in comparison to other travel sight. All queries were answe... See more
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Title: Great price and smooth booking Review: I bought my ticket through Travel Junction and managed to get a fantastic price well within my budget. The entire booking process was quick, easy, and h... See more
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We booked our trip later in the year with Travel Junction. We have had some bad experiences with online travel agents in the past, mainly charging us a fortune as we misspelled a travellers name... See more
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Company details
Information provided by various external sources
Traveljunction.co.uk is an online company offering online travel products and services .Traveljunction.co.uk is a part of FLIGHTS AND HOLIDAYS UK LTD (Company Reg No.: 09162028, VAT No.: 204729911). All our products are ATOL protected which means your money is safe and protected.
Contact info
Suite B2:11 Vista Centre Salisbury Road , Hounslow, TW4 6JQ, London, United Kingdom
- 02071831571
- info@traveljunction.co.uk
- www.traveljunction.co.uk
4.6
Excellent
18K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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ABSOLUTE NIGHTMARE !!
Booked a flight for my family of 6. paid in full on website obviously.
When i arrived at airport, 2 of my kids were not on the plane !!! after investigation by airline staff, travel junction hadnt paid the company in full !! you can imagine the stress at the airport with 5 little kids ! i had only 1hr before plane takeoff.. i had to pay 746£ at the airport again !!! then had to message travel junction with proof of payment, receipt, screen shot of airline screen saying they didnt get paid in full and the balance !.. travail junction apologized and said i would get re-imboursed the difference.. been over 2 weeks , still nothing !! not even any compensation for the stress and issues it coused. we hade to wait for 1hr at counter for them to understand what happened then had to pay 746£ from my own pocket, then almost missed the flight. was a nightmare. !!! WILL NEVER USE AGAIN !!!
July 27, 2026
Unprompted review
Reply from Travel Junction
Dear Passenger,
We are truly sorry to hear about your experience and sincerely apologize for the inconvenience caused. We will definitely work towards improving our services even more. We value our customers beyond everything.
Thanks and Regards,
Customer Relations Team
Simple fast and efficient
August 7, 2026
Reply from Travel Junction
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are honoured to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
**Families – PLEASE think twice before booking with Travel Junction**
Families – PLEASE be very careful before booking with Travel Junction
I honestly cannot believe the way Travel Junction has handled my family booking.
I booked flights at around 2:00 AM, costing approximately £660 for the family. By around 11:00 AM — just a few hours later — I contacted them to cancel. The trip is still around two weeks away.
The airline was Air Transat, so I contacted them directly and was told that if I had booked directly with Air Transat, their 24-hour cancellation policy would apply.
I contacted Travel Junction and asked if they could waive their £75 per person cancellation charge. I was even happy to pay £75 as a flat cancellation fee for the entire family booking. I thought that was a perfectly reasonable compromise given that I had cancelled only a few hours after booking.
But no.
They insisted that it was “company policy” and charged £300 for the cancellation.
£300 out of a £660 family booking — almost HALF of the entire booking cost.
I'm sorry, but calling this “company policy” doesn't make it feel any less unreasonable. From a customer's perspective, it feels like daylight robbery.
What made it even worse was the attitude of the person I dealt with. Rather than trying to understand the situation or find a reasonable solution, I found him extremely arrogant and dismissive.
We travel a lot as a family and spend significant amounts on flights and holidays. I would have had £10,000+ of future travel business that could have gone through a company I trusted.
Instead, Travel Junction has now lost my business and my entire family's business.
And this is the part I want other families to know: when you're booking flights for a family, please be extremely careful and read every cancellation condition before paying.
Don't assume that the airline's cancellation policy will protect you when booking through an agency. In my case, I was able to speak directly with the airline, yet Travel Junction still insisted on taking £300 from a £660 family booking.
For me, this isn't about refusing to pay a reasonable cancellation fee. I was happy to pay £75 for the whole booking. It's about being charged £300 and being told essentially, “that's our company policy.”
Travel Junction has lost my trust, my family's future bookings and potentially over £10K of future business. - I work in MOTORSPORTS and guess what I travel a lot!
Families — please think twice before booking with them and make sure you fully understand their cancellation charges before you commit.
Very disappointing. I will not be using Travel Junction again, and neither will my family.
August 8, 2026
Unprompted review
Reply from Travel Junction
Dear Passenger,
We are truly sorry to hear about your experience and sincerely apologize for the inconvenience caused. We will definitely work towards improving our services even more. We value our customers beyond everything.
Thanks and Regards,
Customer Relations Team
They honoured the price and issued the…
They honoured the price and issued the ticket reasonably quickly. No complaints.
August 7, 2026
Reply from Travel Junction
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are honoured to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
Flight tracking and Regular Updates
Lack of flight updates and inability to track flights or delays
August 3, 2026
Reply from Travel Junction
Dear Passenger,
We are truly sorry to hear about your experience and sincerely apologize for the inconvenience caused. We will definitely work towards improving our services even more. We value our customers beyond everything.
Thanks and Regards,
Customer Relations Team
Reply from Travel Junction
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are honoured to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
Reply from Travel Junction
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are honoured to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
Your service is very good because I am…
Your service is very good because I am very happy
August 7, 2026
Reply from Travel Junction
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are honoured to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
Reply from Travel Junction
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are honoured to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
It’s been a pleasure to booked my…
It’s been a pleasure to booked my flight with this company again as they are very accommodating and affordable amongst others.
Can’t wait to enjoy my day flying soon and spend Xmas with family and relatives.
Bravo TRAVEL JUNCTION 😍😍😍
August 6, 2026
Reply from Travel Junction
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are honoured to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
Reply from Travel Junction
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are honoured to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
Reply from Travel Junction
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are honoured to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
Reply from Travel Junction
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are honoured to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
Poor communication
Poor communication, technical issues with ticketing. Price differences!
Overall, I got my tickets after a lot of phone calls with both the agency and my bank!
August 5, 2026
Reply from Travel Junction
Dear Passenger,
We are truly sorry to hear about your experience and sincerely apologize for the inconvenience caused. We will definitely work towards improving our services even more. We value our customers beyond everything.
Thanks and Regards,
Customer Relations Team
Flights booked through travel junction
Flights booked through travel junction. Easy and so far good.
August 6, 2026
Reply from Travel Junction
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are honoured to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
Customer service is excellent!
August 6, 2026
Reply from Travel Junction
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are honoured to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
Great experience!
August 6, 2026
Unprompted review
Reply from Travel Junction
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are honoured to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
I am very happy with service
August 6, 2026
Reply from Travel Junction
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are honoured to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
Reply from Travel Junction
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are honoured to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
Great service, Great experience.…
My first time booking flights online,I came across Travel Junction and the process could not have been easier, great flights great price. Definitely my go to company for the future.
August 6, 2026
Reply from Travel Junction
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are honoured to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
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