Travelzoo Reviews 45,127

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and attentive, often going above and beyond to ensure a pleasant stay. The service is frequently described as excellent, with many appreciating the efficiency and welcoming atmosphere. People also highlight the high quality of the facilities, including comfortable rooms and delicious food, particularly breakfast and dinner options. The locations are often noted as beautiful and convenient for various activities. However, some customers also noted issues with room amenities, such as a lack of hooks or space for luggage, and some found the decor to be in poor taste. A few reviewers mentioned problems with reception being unstaffed or slow, and some experienced issues with food availability or portion sizes. There were also isolated instances of staff being perceived as rude or unhelpful, and some felt that the company lacked accountability for issues with reservations or package inclusions.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and attentiveness of staff.... See more

Quality

Consumers find quality to be positive, particularly regarding food and accommodation. Many praise the... See more

Location

Reviewers highlight positive aspects of location. Many customers praise the stunning and beautiful... See more

Facilities

Customers consistently note positive experiences with facilities. Many reviewers praise the cleanliness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic. These guys have created amazing simulators ranging from a fully certified A320 for professional training this ght through to a very nice Piper Warrior SIM with G1000 glass panel... See more

Rated 5 out of 5 stars

A super, comfy, welcoming pub. The Travelzoo deal has been excellent. Two nights in this glorious part of the world. The breakfast was beautifully cooked and generous. Dinner in the pub was superb. We... See more

Rated 5 out of 5 stars

My friend and I booked this as X HND Management and Hotel people . Thought it was a spectacular building and position . Paper moon restaurant set menu was lovely . Good service , friendly staff . Foo... See more

Rated 5 out of 5 stars

It is always lovely to visit and stay at the Wood Norton Hotel. All the staff we encountered were very friendly and welcoming and appear to enjoy the job they do. Special mention must go to Shabella w... See more


Company details

  1. Travel Aggregator
  2. Cruise Travel Agency
  3. Travel Agency

Written by the company

We, Travelzoo®, are the club for travel enthusiasts. We reach 30 million travelers. Club Members receive Club Offers negotiated and rigorously vetted by our deal experts around the globe. We work in partnership with thousands of top travel suppliers—our long-standing relationships give us access to irresistible deals.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

45K reviews

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Rated 1 out of 5 stars

They are very misleading on membership renewals. I tried to cancel the renewal twice and was still charged. Will not give refund on same day they charged me.

I verified they did not have a payment method on my account under “payment method” but was still charged for renewal because they listed it in another place on the website. They refuse to refund on same day they took payment. I also never signed up for renewal. Do not sign up for membership…I never used any of the perks.

April 24, 2026
Unprompted review
Rated 4 out of 5 stars

very good stay…

the room was spacious bed very comfortable the bathroom was clean shower was excellent.the meals were very limited and the beef meal was same just added mash to replace roast potatoes.never had £75 removed from my card before to cover what i might use thought car park charges bit much but other than that was lovely stay staff were so nice and attentive would highly recommend

April 19, 2026
Rated 5 out of 5 stars

The whole experience was great

The whole experience was positive. We had to change our booking date due to illness and the hotel staff couldn’t have been more helpful.
We upgraded to a lovely room. The staff were without exception friendly and helpful throughout our one night stay. The evening with Glynn Purnell was superb. The food and the service was excellent. It was great to meet some lovely Travelzoo staff too. We’d highly recommend the hotel.

April 23, 2026
Rated 5 out of 5 stars

Classy

Classy, authentic hotel, view from our room incredible. Restaurant and food wonderful. Wouldn’t hesitate to return to area and hotel. Highly recommend !

April 23, 2026
Rated 2 out of 5 stars

The lady at reception was excellent . All other staff were O.K.

The position of the hotel is wonderful ,a short walk into Sudbury and lovely views across the watermeadows .However ,the room was very small . There were no hooks to hang anything on , nowhere to put wet towels , and nowhere to put your case . Also , there was a coach party in the hotel and we waited 50 minutes for our meal and only when we asked the waiter where our meal was , did he go and get it .Also when we ordered our pudding ,We were told that it had run out ,and we were the first people to order puddings !!! Lovely location , but otherwise disappointing !! The room was smaller than Travelodge or Premiere Inn rooms !!!

April 22, 2026
Rated 5 out of 5 stars

This Luau was incredible

This Luau was incredible. The setting the, the culture, the show , and the food made for a perfect night. This is a must if you are visiting Maui and staying near Kaanapali beach!

April 22, 2026
Rated 3 out of 5 stars

Spa and lunch at Solent Hotel … wasn’t…

Spa and lunch at Solent Hotel … wasn’t the greatest experience… it was very crowded in the pool area, too many people for the size of the pool , not enough lounge beds , had to double up on chairs. Sauna , jacuzzi , steam room all full most of the time … had to wait ages for a space…. Lunch was ok , not the best ….

February 17, 2026
Rated 5 out of 5 stars

It was a perfect from start to finish

Location was breathtaking. Outstanding service, care and accommodating staff. They went over and above our expectations. It was a special 70th Birthday celebration Spa Break. Thank you Travel Zoo.

April 21, 2026

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