Travelzoo Reviews 

46,069
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,885 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly friendly staff, delicious food choices, wonderful and exceptionally comfortable hotel accommodations provided throughout their truly memorable visits. Guests also deeply appreciate the wonderful locations, beautiful scenic surroundings, and top-tier service consistently delivered by highly attentive and welcoming team members. Some reviewers were not happy with certain facilities and occasional cleanliness problems, specifically mentioning non-operational amenities, dirty rooms, or the absence of an elevator. A few consumers additionally encountered frustrating challenges regarding difficult parking availability or experienced quite distinctly disappointing interactions with local sales staff members.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently describing them as knowledgeable, kind, and... See more

Service

Customers consistently note positive experiences with service, highlighting top-notch quality and... See more

Quality

Consumers find quality to be positive, regularly highlighting the wonderful ambience and delicious food.... See more

Location

Reviewers express strong satisfaction and appreciation regarding the location. Consumers consistently note... See more

Facilities

Users describe positive interactions with facilities, noting that the accommodation was clean, well... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow what a super hotel,very comfortable bed pillows etc..We regular use Tripadvisor have for years now this is only 3 rd time we have given 5 stars..exceptional good,friendly staff food to die for bes... See more

Rated 5 out of 5 stars

This is one of the best Travelzoo deals we’ve done. The restaurant,food and staff are first class,we really enjoyed our visit. Our waiter Aldo was so attentive and so efficient is his service. Food... See more

Rated 5 out of 5 stars

Wow. What an incredible unique dining experience. Fantastic concept. An absolute gem tucked away in an area of Shoreditch. Right from the start arriving at the venue made to feel welcome and valued. G... See more

Rated 5 out of 5 stars

Welcoming , great table layout. Very entertaining host speaker who gave us the history behind the distilleries conception. A Bristol bus circa 1950s had been converted to a bar serving area. The foo... See more


Company details

  1. Travel Aggregator
  2. Cruise Travel Agency
  3. Travel Agency

Written by the company

We, Travelzoo®, are the club for travel enthusiasts. We reach 30 million travelers. Club Members receive Club Offers negotiated and rigorously vetted by our deal experts around the globe. We work in partnership with thousands of top travel suppliers—our long-standing relationships give us access to irresistible deals.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

46K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(46,069)

3,855 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful pre-theatre meal at the…

Wonderful pre-theatre meal at the stylish Smith and Wollenski restaurant in Covent Garden. Brilliant value for the best steak and chips I’ve had in a long time, with a delicious peach cocktail and slice of carrot cake to follow. Great service and we finished in good time for our show!

August 27, 2026
Rated 4 out of 5 stars

Lovely position

Lovely position, quiet room, good breakfasts, lovely staff. Four stars as had to wait over an hour for our meal as they were very busy, otherwise would have been five stars. Lots of people with dogs who were made very welcome.

August 23, 2026
Rated 5 out of 5 stars

The service was impeccable and the…

The service was impeccable and the staff are delightful! The room smelled wonderful - felt like we were walking into a spa each time we returned. Loved little touches like really nice toiletries and hair dryer. Loved the ability to cook in the kitchen and also dry clothes each day. The roof top bar and pool are a beautiful experience - music there was so relaxing- great place to end the day and watch the sunset. Food was delicious. Service everywhere was top notch. We also loved the security of their elevator system, and the ability to self- park for free. Bonus - they provided towels and water for us to take to the beach each day. We could not have asked for more! It was a delightful stay and we look forward to returning!

August 22, 2026
Rated 5 out of 5 stars

An enjoyable stay at The Bull Hotel

We had an enjoyable stay at The Bull Hotel, it has a lot of character and we had a nice room, very clean and good value for money, good selection of food for breakfast and evening meals, friendly helpful staff.
Large free car park, would recommend.
Thank you Travelzoo for finding this deal.

August 24, 2026
Rated 5 out of 5 stars

Riverside Restaurant by Gordon Ramsey…

Riverside Restaurant by Gordon Ramsey at the Savoy was a great experience . Location was amazing, food exquisite nd really great quality. With the voucher you can eat or drink anything and they take the value of the voucher off the end bill.

August 28, 2026
Rated 4 out of 5 stars

Everything was completely straight…

Everything was completely straight forward when booking our experience.
Everybody was friendly and professional.
The facilities were first class and we enjoyed ourselves a great deal.
We hope to find something similar in future.

August 28, 2026
Rated 5 out of 5 stars

The Trecastell Hotel

This was such a lovely holiday. The booking was very easy. The hotel was great. Extremely clean and the staff were excellent. So friendly and helpful. I would thoroughly recommend both Travelzoo and The Trecastell Hotel.

August 23, 2026
Rated 3 out of 5 stars

The room and bathroom were lovely.

The room and bathroom were lovely.
Jack on reception very helpful.
The restaurant waiting staff for both breakfast and dinner were professional.
Food both at breakfast and dinner not up to the usual Thatchers hotel standard unfortunately, which let the whole Travelzoo hotel experience down. No restaurant specials the first night either.

August 25, 2026
Travelzoo logo

Reply from Travelzoo

Dear Carol,

Thank you for your feedback.

We value your feedback and will forward this to our Deal Experts.

Regards,

Janine
The Travelzoo Team

Rated 1 out of 5 stars

Terrible

Terrible. Avoid. I signed up in 2025 and they have been taking £30 a year subscription ever since. They said they sent me an email to advise of renewal but I did not receive it. I contacted them on the day it came out to say I didn’t want to renew but they’re refusing even a partial refund. My reasons for not wanting to continue
Is that it really isn’t any use. They advertise exclusive deals but they’re really not and are nothing you cannot find yourself online. Absolute rip off nonsense.

August 27, 2026
Unprompted review
Travelzoo logo

Reply from Travelzoo

Hello,

I understand automatic renewals can sometimes be overlooked, I can confirm when the membership is purchased as a 30-Day trial or annual membership, we share the renewal details.

We also send a receipt with instructions covering how to cancel the renewal and for annual memberships, a renewal reminder is sent 30 days before renewing.

Please let us know if any further questions come up. Our team is happy to help.

Regards,

Lisa M.

Rated 5 out of 5 stars

Lovely place

Lovely place, gorgeous surroundings. Delightful staff and wonderful weather. What more can you ask.

August 26, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look