Travis Perkins Reviews 

I have had to use travis perkins sandy Lane for the past 3 Saturday and every time they are late opening. I am not saying by a little bit I mean they arrive for work after 8.20am yet they say open at 8am . Thank God the next customer has an account somewhere else. Very poor time keeping

Fantastic service from Gareth with the delivery of kiln dried sand. Really helpful and much appreciated .
Very many thanks Gareth for all your help.

The reason for a one star review is the delivery cost , they want £30 delivery for one £30.58 fence panel and we stay five minutes down the road in the car in Kelso, obviously we would go and collect but they have none in stock. No offer to order it into store.

Second to last time - guy on the counter told us our account was on hold. I asked for the invoice(s) concerned to help sort it out as in a position to do so - its normally where a po number hasn't been put on the paperwork - but he was rude and obnoxious. Didnt go back for some time because of it but 12 months later I needed some timber and their prices were really favorable and they had in stock, customer service at that point was fantastic. When it arrived it was absolutely drenched and some had woodworm. We used it anyway as we needed to get on and thought we could treat it after - it did the job. I sent an email after showing various pictures of it, saying it was just a FYI but maybe you can sort us out with a tin of treatment - email was ignored.

Great advice and service from Kate Brooks at your Willenhall branch. She was excellent to deal with and the service was quick and efficient. Thanks Kate!

Used the Travis Perkins branch in Eastleigh today and once again great service from Claire and the team. Really helpful and friendly, thank you.

Last week I visited Travis Perkins, Padholme Rd, PE1, and I happily give 5⭐’s and nothing less.

My first encounter was with Luke in-store, I explained what I was looking for and he helped me with confirming and tweaking my measurements for the wood I needed, despite all the questions I asked him, he never faltered and was very patient 😃.

The next person I met was Damien up at the Timber yard, what a lovely guy, he couldn’t have been more helpful, showed me exactly what I needed, even made a money saving suggestion for me, which worked out really well.

I don’t usually leave reviews that often, mainly due to the fact that services can be very hit and miss these days, but, when it’s warranted, and it’s not just for the service, but primarily due to the seasoned expertise of your employers it makes the whole transaction with Travis Perkins a great day.

I hope Luke and Damien are recognised for there professionalism, knowledge, work ethics and friendlessness, as they are a positive representation of your company where they help to make any experience at Travis Perkins a positive one.

Thank you guys 🙂

I have been dealing with Barry branch. I have respect and praise for all those I have dealt with starting with Manager Steve Vaughan who has been professional, polite, helpful, available and very efficient with enquiries and quotes etc. Lewis, is one of the most helpful delivery drivers I have come across. Always willingly to help and support in placing of materials. He is providing excellent customer service. The yard staff Paul and George are also most helpful and deserve a mention. The whole team at Barry are a credit to the company and I hope their directors appreciate and recognise what a good team they have in them.

Having ordered some fence panels. posts and crete I was offered a delivery option. The posts and crete were delivered on time a few days later. I was handed over to a third party for the fence panels who contacted me and said they would let me know when they would be delivered. Then I waited, and waited, and waited. After nearly a fortnight I phoned to be told the delivery was due in another two weeks. I am not sure how any company can expect someone to order and wait the best part of a month for delivery. I ordered from Wickes who gave me a next day delivery option and they arrived first thing the next morning. The only good thing I will say is that Travis Perkins cancelled my order and reimbursed me promptly. I won't use Travis Perkins again.

What can I say the staff at Travis perking

Trowbridge Wiltshire thay are very very helpful at all times when needing help with thing's .
Thay are a great team and always very grateful with the help thay give at all times.
And a special thanks to RICHARD MOLLOY
top man for helping me over the phone with materials.

I gentleman who is prompt and well mannered, always willing to help , Good natured.

I popped into the Tewkesbury branch to ask about topsoil and delivery. The two sales persons I spoke with were very pleasant and answered all my questions. They even escorted me to the bottom of the yard to show me the topsoil I was interested in. Once I had decided to order, they managed to get me a delivery slot for that afternoon.
The delivery communication was great. I received a text to say when my delivery slot was, and then received another text when I was the next stop for the delivery driver. I could track his journey using the link provided and was outside when he came around the corner.
The driver (Jeremy) placed the bags exactly where I wanted them and was very risk aware with regard to where I needed to be standing as he operated the crane mechanism.
All in all extremely pleased with the level of service.

I went to the South Woodham ferrers branch, i needed a small piece of copper pipe , a off cut if possible , as the piece i wanted was about 12” long for an outside tap , the young man looked under the counter , and found a piece , and gave it to me , no charge , thankyou to him and his manager , EXCELLENT CUSTOMER SERVICE , 5*****

Exceptional customer service at the Wattstown branch in Rhondda - from initial inquiry, then ordering, right through to delivery. It has and continues to be genuinely seamless.

Each member of the team at this branch, have exceeded expectations. Nothing has been too much trouble, even my numerous calls and questions about what are the best materials to use, right through to the drivers advising me where best to put the endless deliveries on site.

Great service, team and products - thank you. ☺️

Shocking! Ordered a floor sander to hire online for a specific date, waited in, no communication, rang the store, got told I would get a call back ...nothing!

Really good customer service.... NOT!!

I recently hired a breaker which needed repair. Everyone at Tiverton branch was very helpful, especially Amanda in Tool Hire. Thank you for prompt, efficient and expert service.

Well done the staff at Brighouse West Yorkshire for their really friendly cannot-do-enough-for-you attitudes. We popped in on the off chance they would have the capping we needed for a small garden wall. After explaining what we were doing they advised buying some Sandstone Paving slabs then chopping them up (I have a stone grinder). They even loaded the stuff into the boot for us too. From counter staff to the yardmen they are a credit to the Company, well done.

Great service from ordering to delivery at the Hastings, East Sussex branch. The delivery driver was fantastic in being able to put the pallet of bricks over a wall and shed in to the back garden. All very friendly and helpful staff.

Visited Travis Perkins for first time on 25th March. The service I received could not have been improved upon. The sales person (Damen) was patient and helpful, Pete who actually located the materials and loaded my vehicle went beyond what is normally expected at builders merchants. He again was helpful and had a very pleasant manner.
Well done Travis Perkins.
Steve B
It was the George Cayley Drive, Clifton Moor I visited.
Regards
Steve B

Mack the delivery guy gave me clear instructions on how to use the digger, and helped me understand the controls etc. would highly recommend, and would certainly hire from them again