Trekitt Reviews 

Found kids climbing harness 25% cheaper than enywhere else. Delivery was super fast. Would buy again. Thanks

I've used this company quite a bit recently for purchases.

Very quick and efficient dispatch.

I had to return a pair of boots due to poor fit - they processed the return as efficiently as they do their orders.

Bought a £80 fjallraven top. After 1 wash as instructed, holes and snags appeared. Despite being taken back within 2 weeks of purchase, Trekitt accepted no responsibility of the faulty product that is not fit for purpose. I was directed to an expensive repair company. No refund or store credit given. The company appears to act purely as an agent.

Fantastic customer experience incredible prices, and super responsive help from Saul in customer support - resolved my problem in a personable, speedy way. Thank you!

Telephone call confirmed its authenticity and received a good quality item the next day well under the retail price shown elsewhere. A good genuine sale item.

Bought a pair of Salewa boots. Excellent price and very fast delivery service to North Scotland

I quite like Trekitt, I’ve purchased thousands of pounds worth of gear over the years. Mostly delivery is pretty good, but not this time. I wouldn’t say that throwing a parcel into a wet garden bed is a ‘delivery’ and no notification of this event leading to a soggy nasty mess when it was found by the dog is even worse.
Consider other options if you want stuff delivered, maybe use a company who don’t rely on Royal Snail.

Used several times with no issues. Prices are competitive and products are delivered swiftly.

Good product range, great price, very quick shipment and well packaged. Altogether excellent online transaction.

Awfully customer service. Spent 100's of £'s on items of which one expensive and premium brand product failed after only a few uses. Contacted Trekitt who promptly advised they need to refer to manufacturer. This is clearly against UK trading Laws....as in law the contract is between the purchaser and seller and not the manufacturer.....they then didn't resolve issue for weeks!!! Hiding being the manufacturer. This brought a bitter taste in my mouth as it gave the impression of distrust and disrespect to you as a customer. When they finally acknowledge the fault they issued a credit note for a replacement of which to use it I had to pay postage!!! This company has no customer care respect and doesn't care too hoots about the hastle you indure.

Great refund time.

Bought 2 items and kept the one I liked. Sent the item back and on the day it arrived the refund was issued.

Only thing I'd prefer is that I didn't have to return myself but could arrange a return via the retailer.

I purchased two different models of AKU boots from them and when they arrived I looked in the boxes and then sealed them up and returned them.
Give the due there was no hassle with the refund for one pair, it is the pilgrim that’s the problem! I ordered size 11 1/2 and what they told me was I returned size 11 with a NATO stock number! I am sure I would not be so brave or stupid to try something like this and get away with it, but someone did and got away with it!!!!
They are refusing to accept that this is their mistake and I have sent these back and have kept the boots they sent me…
I can’t prove one way or the other who is at fault but I do know I am £180 worse off and no new boots to show for it …
So buyers beware of ordering AKU Pilgrim Size 11 or 11 1/2 from this company in case you get the same result.
Has anyone else watched the YouTube video of their reply to complaints? They could be more patronising if they tried which just sums up their customer service…

Ordered an item in the afternoon arrived next Morning, unbelievable service I thought Amazon was quick but this is on another level.

Having purchased a Haglöfs Gore-tex jacket (at an excellent price), I snapped off the zip-pull through my own fault. I called Trekkit and so impressed with the after-sales support I received from Joel and Haglöfs themselves. Without delay, I received replacement zip parts through the post and instructions on how to replace it. Many thanks to both companies.

I placed an order and arrived the next day. Very impressed. Will certainly order again . Highly recommend

They're sending spam even if you've never signed up for their newsletter. When contacting customer services they will gaslight you into believing that you actually have signed up.

However, it was easy to prove them wrong. If you just want to know which countries they deliver to you need to enter the email in the checkout. It clearly says that you will give them permission to stay in touch in the end of the checkout process. I've never finished the checkout process, since I couldn't find my country, hence I've never given them any permission. I repeated the process three more times with the same result - spam.

I'm pretty certain that UK has an opt-in policy for newsletters and that saving my name, e-mail and (potentially) address without my consent is breaking GDPR.

But the big issue is not laws or regulations but the blatant lying. Customer services using gaslighting on their customers is a giant red flag.

Ordered yesterday and it arrived today! Great prices with very efficient service. Highly recommend. Wish they had a slightly more modern payment portal but it does what it needs to do.

For a company that is clearly trying to ape of the success of better online outdoor equipment vendors their website is basic, and poorly designed. Their prices are a little high when compared with other retailers, but the reason I won't spend another penny in this store is that they refuse to refund for the most pathetic of reasons. I've spent a considerable sum of money on outdoor equipment, but I'll do that anywhere else from now on. The customer comes second here.

I had no problem using the website. The prices were great which allowed me to afford the slightly more expensive postage option. My hydration pack arrived within 48 hours of placing the order. I had update emails to track my parcel. It arrived well packaged.
Great first shopping experience 👌

Excellent service. Very efficient backroom admin and really good, practical and friendly advice in the shop. Trekitt do the hard work for you by filtering out cheap rubbish and also extravagantly expensive kit. They stock high end, good quality products at a reasonable price.