I think letting customers know how long the process takes would be helpful. Its a hard time financially and some of us are living hand to mouth and trying to do right by looking after our pets... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The claim was settled with great efficiency. The only complaints are that I was charged excess twice even though the last surgery was for an ongoing claim. Not having an online portal to login to i... See more
Company replied
My claim was dealt with quickly and sympathetically (my dog had several health issues and had to be put to sleep). However, I was not happy with the rapidly increasing premiums and restrictions in th... See more
Company replied
Trent Services are quick to reply to your emails if you have a query and need an explanation. My claim from June was initially rejected, I then emailed my disappointment as I thought my claim was v... See more
Company replied
Company details
Information provided by various external sources
Trent-Services is a third party administrator that administration, premium collection and claims handling.
Contact info
Love Lane, GL7 1XD, Cirencester, United Kingdom
- 01285 626020
- jane.ledamun@trent-services.co.uk
- www.trent-services.co.uk
4.4
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Efficient service
It was all pretty efficient and not difficult to make the claim. I’ve never made a pet insurance claim before so didn’t really know how it all worked. It would have been great to have some sort of pre-authorisation possible or some kind of indication that the claim would be accepted. It was slightly nerve racking paying out so much money on the treatment without knowing it would be covered but I guess that’s just how these things are done. Pet ownership can be an expensive business, so I’m glad I had this cover in place and the claim was accepted.
May 22, 2026
Unprompted review
Reply from Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
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The claim was settled with great…
The claim was settled with great efficiency.
The only complaints are that I was charged excess twice even though the last surgery was for an ongoing claim.
Not having an online portal to login to is pretty annoying though.
May 5, 2026
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to raise a complaint regarding your experience with our services, please call us on 01285 626020.
Kind Regards,
The Trent Services Team
Great customer service
My claim was handled quickly and professionally from the initial contact to payment. I was kept informed during the process and very happy with the way the claim was dealt with. Thank you Muddy Paws.
April 21, 2026
Unprompted review
Reply from Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
My Dog suddenly went blind & had other…
My Dog suddenly went blind & had other symptoms. The cost was just under £500 for tests. Quick & easy to claim online, they contacted my Vets for information. After paying the excess and 20% because he is 9, the remaining payment was paid into our account within 3-4 weeks.
We claim every year for an ongoing condition & this claim for new illness was an easy process
April 16, 2026
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Payment explained
Amount to be paid explained clearly and paid within 2 days of conformation email.
May 11, 2026
Unprompted review
Reply from Trent Services
Dear Mr Jones,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
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Very fast efficient service paid out…
Very fast efficient service paid out very quickly
April 22, 2026
Unprompted review
Reply from Trent Services
Dear Mrs Ferguson,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Dealt with my vets so took stress off…
Dealt with my vets so took stress off me with the claim.
March 19, 2026
Unprompted review
Reply from Trent Services
Dear Ms Clarke,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
I think letting customers know how long…
I think letting customers know how long the process takes would be helpful.
Its a hard time financially and some of us are living hand to mouth and trying to do right by looking after our pets. Cost of living has made things hard so timely and timescales can be helpful.
Otherwise, my claim was dealt with ok.
Not everyone is au fait with terminology and processes, I think that too would help when you're first claiming. Some things I wasnt clear on and worse off after asking, not helpful when youre already stressed.
April 30, 2026
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
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Easy process
Easy process, money came quickly.
I would have preferred more transparency with the handling of invoices rather than them going direct to the vet to obtain
April 15, 2026
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Vinny the Weiner Dog
Very kind and efficient no hassle service...if we can ever bring ourselves to get another pet we'll definitely use Muddy Paws again...many heartfelt thanks
March 16, 2026
Unprompted review
Reply from Trent Services
Dear Mrs Sartain,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
The claims process is extremely slow
The claims process is extremely slow. We submitted the claim on the 9th March and were informed on 28th April that settlement was being made. I don't feel that 7 weeks is acceptable.
April 28, 2026
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
God Send
Unfortunately I found myself needing surgery on my knee. And having to have time of work, I contacted Trent for help, and they were extremely helpful and polite. Once all the initial forms were completed the payment was quick to follow, they even back dated my payments because the doctor was slow to do their bit of the form, they were an actual god send in an uncertain time of no sick pay...thank you
April 30, 2026
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
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Straight Forward and Easy to Navigate
Very easy procedure from start to finish. The system navigates the claim in a very straight forward way without over complicating things.
April 24, 2026
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Medical illness insurance
I’ve been paying for the insurance for a number of years, this is for bring off work due to ill health and this’s the first time I’ve ever used it. The claiming process was made easy by the staff who were very helpful. The only thing I would say is I wish I’d paid more as my claim wasn’t enough to cover all my needs.
February 5, 2026
Unprompted review
Reply from Trent Services
Dear Mr Gibson,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Excellent company
Excellent company, very informative and helpful. 5 stars from me
April 13, 2026
Unprompted review
Reply from Trent Services
Dear Ms Gaynor-King,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
My dog has diagnosis hip dysplasia and…
My dog has diagnosis hip dysplasia and I have made claims for treatment with previous claim handler before with no problem at all.
However, for some reason claim handler changed to Trent Services and can’t think of anything positive to say, very difficult and disappointing.
April 25, 2026
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
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So easy to deal with this company
So easy to deal with this company. I found my self in the unfortunate position of fracturing my wrist. Work doesnt pay enhanced pay just flat rate. This insurance policy is invaluable. Once the claim forms are submitted and the claim is agreed the payment arrives so quickly. Every month I was off once my continuation form was submitted payment was so quick no waiting around. The communication is so easy too and they respond in a timely manner. I really do recommend their services.
April 2, 2026
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Very slow experience of settling…
Very slow experience of settling claims. The give you timeframes that they don’t work to.
Complaint in progress not yet heard back. Did not receive renewal policy’s.
Be aware when your dog reaches 7 you are expected to pay 25percent of the claim plus your excess
Example
Say bill is 500
25 percent 125 plus 150 excess =275 works out you are actually paying more than the insurance
I believe aswell it goes up again when dog is 12
I wasn’t aware of the 25 percent because I didnt receive policies
I had never made a claim on policy so when I initially telephone to claim I asked for an explanation of the process. It was discussed my excess would be taken but it was never discussed because he was 2 months over the age of 7 that I’d need to pay this additional 25percent
March 17, 2026
Unprompted review
Reply from Trent Services
Dear Miss Henderson,
Thank you for taking the time to give your feedback. We have raised this with the complaints department and someone from the team will be in touch in due course, if you do have any questions in the meantime, please call us on 01285 626020.
Kind Regards,
The Trent Services Team
When making a claim a lot of…
When making a claim a lot of information is required once all the information is submitted the payment process is fast.
April 2, 2026
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
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