It was all pretty efficient and not difficult to make the claim. I’ve never made a pet insurance claim before so didn’t really know how it all worked. It would have been great to have some sort of pre... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I think letting customers know how long the process takes would be helpful. Its a hard time financially and some of us are living hand to mouth and trying to do right by looking after our pets... See more
Company replied
Going through a health scare with a pet is stressful enough without having to worry about complex paperwork and financial logistics. Our recent insurance claim was handled seamlessly, and I couldn... See more
Company replied
My claim was dealt with quickly and sympathetically (my dog had several health issues and had to be put to sleep). However, I was not happy with the rapidly increasing premiums and restrictions in th... See more
Company replied
Company details
Information provided by various external sources
Trent-Services is a third party administrator that administration, premium collection and claims handling.
Contact info
Love Lane, GL7 1XD, Cirencester, United Kingdom
- 01285 626020
- jane.ledamun@trent-services.co.uk
- www.trent-services.co.uk
4.3
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I think letting customers know how long…
I think letting customers know how long the process takes would be helpful.
Its a hard time financially and some of us are living hand to mouth and trying to do right by looking after our pets. Cost of living has made things hard so timely and timescales can be helpful.
Otherwise, my claim was dealt with ok.
Not everyone is au fait with terminology and processes, I think that too would help when you're first claiming. Some things I wasnt clear on and worse off after asking, not helpful when youre already stressed.
April 30, 2026
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
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Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Easy process
Easy process, money came quickly.
I would have preferred more transparency with the handling of invoices rather than them going direct to the vet to obtain
April 15, 2026
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Vinny the Weiner Dog
Very kind and efficient no hassle service...if we can ever bring ourselves to get another pet we'll definitely use Muddy Paws again...many heartfelt thanks
March 16, 2026
Unprompted review
Reply from Trent Services
Dear Mrs Sartain,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
The claims process is extremely slow
The claims process is extremely slow. We submitted the claim on the 9th March and were informed on 28th April that settlement was being made. I don't feel that 7 weeks is acceptable.
April 28, 2026
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
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God Send
Unfortunately I found myself needing surgery on my knee. And having to have time of work, I contacted Trent for help, and they were extremely helpful and polite. Once all the initial forms were completed the payment was quick to follow, they even back dated my payments because the doctor was slow to do their bit of the form, they were an actual god send in an uncertain time of no sick pay...thank you
April 30, 2026
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Straight Forward and Easy to Navigate
Very easy procedure from start to finish. The system navigates the claim in a very straight forward way without over complicating things.
April 24, 2026
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Medical illness insurance
I’ve been paying for the insurance for a number of years, this is for bring off work due to ill health and this’s the first time I’ve ever used it. The claiming process was made easy by the staff who were very helpful. The only thing I would say is I wish I’d paid more as my claim wasn’t enough to cover all my needs.
February 5, 2026
Unprompted review
Reply from Trent Services
Dear Mr Gibson,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Excellent company
Excellent company, very informative and helpful. 5 stars from me
April 13, 2026
Unprompted review
Reply from Trent Services
Dear Ms Gaynor-King,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
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My dog has diagnosis hip dysplasia and…
My dog has diagnosis hip dysplasia and I have made claims for treatment with previous claim handler before with no problem at all.
However, for some reason claim handler changed to Trent Services and can’t think of anything positive to say, very difficult and disappointing.
April 25, 2026
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
So easy to deal with this company
So easy to deal with this company. I found my self in the unfortunate position of fracturing my wrist. Work doesnt pay enhanced pay just flat rate. This insurance policy is invaluable. Once the claim forms are submitted and the claim is agreed the payment arrives so quickly. Every month I was off once my continuation form was submitted payment was so quick no waiting around. The communication is so easy too and they respond in a timely manner. I really do recommend their services.
April 2, 2026
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Very slow experience of settling…
Very slow experience of settling claims. The give you timeframes that they don’t work to.
Complaint in progress not yet heard back. Did not receive renewal policy’s.
Be aware when your dog reaches 7 you are expected to pay 25percent of the claim plus your excess
Example
Say bill is 500
25 percent 125 plus 150 excess =275 works out you are actually paying more than the insurance
I believe aswell it goes up again when dog is 12
I wasn’t aware of the 25 percent because I didnt receive policies
I had never made a claim on policy so when I initially telephone to claim I asked for an explanation of the process. It was discussed my excess would be taken but it was never discussed because he was 2 months over the age of 7 that I’d need to pay this additional 25percent
March 17, 2026
Unprompted review
Reply from Trent Services
Dear Miss Henderson,
Thank you for taking the time to give your feedback. We have raised this with the complaints department and someone from the team will be in touch in due course, if you do have any questions in the meantime, please call us on 01285 626020.
Kind Regards,
The Trent Services Team
When making a claim a lot of…
When making a claim a lot of information is required once all the information is submitted the payment process is fast.
April 2, 2026
Unprompted review
Reply from Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
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100% recommend!
I hadn’t had the insurance very long at all, then my puppy broke his elbow and needed surgery. I was really nervous that for some reason it wouldn’t be simple. However, the whole process from start to finish was so easy, the company representative I spoke to on the phone prior to the claim, was lovely and friendly and so reassuring. My link came by email, I filled in the required information, and within a matter of weeks had confirmation emails for both the main claim and continuation claim being accepted and paid! I would 100% recommend to friends and family. The process was so easy and straightforward, during a really stressful time. Couldn’t be happier with the service.
March 9, 2026
Unprompted review
Reply from Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Extremely good
Can’t ask for more, they looked after our dog who hurt himself. Not to hard to claim and fast payout. Excellent
March 27, 2026
Unprompted review
Reply from Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
The ability to communicate via email as…
The ability to communicate via email as very frustrating trying to get through some ob phones
March 16, 2026
Unprompted review
Reply from Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Hoops for nothing
Had a Tia , ended up off work for 3 months , contacted them , they asked for info on my wages , I sent everything through then told I’m not eligible for a payout because o was living off my pension , absolute lie , I’m self employed so I take money out of business when I need it , they then wanted my tax paperwork which I did not manage to get , so getting nothing from them , don’t know why they don’t have an amount they pay out weekly , I pay enough to have this insurance, last time I was off there was none of these excuses and they paid an amount weekly , I have had this insurance for a lot of years , I’m going to find a better company to take my money , also made me get a doctor report £50 then told me it’s not needed
May 5, 2025
Unprompted review
Reply from Trent Services
Dear Mr Maitland,
Thank you for taking the time to give your feedback. We have raised this with the complaints department and someone from the team will be in touch in due course, if you do have any questions in the meantime, please call us on 01285 626020.
Kind Regards,
The Trent Services Team
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Trent Services on behalf of Lifetime…
Trent Services on behalf of Lifetime Pet were prompt and professional in handling our claim. The claim procedure on their website was simple to use and self explanatory. We were kept informed by email during the claim period and the claim was settled in a prompt manner.
March 10, 2026
Unprompted review
Reply from Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
I received a speedy response and at a…
I received a speedy response and at a time when your pet needs urgent attention, it is greatly appreciated.
Five star service, thank you.
March 25, 2026
Unprompted review
Reply from Trent Services
Dear Mrs Gudelis,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Great service and communication all the…
Great service and communication all the way through. Thank you so much
March 2, 2026
Unprompted review
Reply from Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
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