Trinity Finance Reviews 702

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making the mortgage process simple and stress-free. Many people highlight the exceptional customer service, noting that advisors are patient, understanding, and always willing to explain things clearly. Reviewers frequently mention the quick response times and efficient communication, which contributes to a smooth and easy user experience. People appreciate the dedication of the team in finding the best deals and providing constant updates, ensuring a seamless journey from start to finish. However, some customers also noted concerns regarding the advice received, leading to dissatisfaction.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Service

Users describe positive interactions with service, consistently praising the professionalism, efficiency, and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Response time

Consumers consistently express satisfaction with the response times. Reviewers highlight that staff are quick... See more

User experience

Customers consistently report positive experiences, highlighting a smooth and stress-free process. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dean Murray made the whole mortgage process simple and stress-free from start to finish. He took the time to understand my situation and found the best deal available, explaining every step clearly... See more

Rated 5 out of 5 stars

Worked with Louis Chalk who guided me through the process of acquiring a mortgage. His advice and patience were invaluable for me as a first time buyer. Very quick response to queries and explained... See more

Rated 5 out of 5 stars

Hello What made my experience, Well I explained I have ADHD and Autism, Dean Murray & Vince Spicer both worked with me really well, I felt combatable and trusting in how they were dealing with... See more

Rated 5 out of 5 stars

Working with Vince and Dean was an absolute pleasure from start to finish. They made the mortgage process smooth, transparent, and stress-free. Both were incredibly knowledgeable, always available to... See more


Company details

  1. Mortgage Broker

Information provided by various external sources

Whether you’re a first-time buyer, remortgaging, moving home, investing in property or simply taking control of your finances, a mortgage is a big decision. A dedicate team of mortgage experts are here to help you every step of the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

702 reviews

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Rated 5 out of 5 stars

Patrycja is amazing!

Got Patrycja's number from a former colleague who also bought the property with her. I expected her to be good, knowing my colleague, and Patrycja has exceeded my expectations by far.
She has been there each moment we needed her. She spent many hours with us, taking us through things and always doing so in a patient and professional manner.
Halfway through our property purchase, I had already suggested her to a friend of mine who was stuck in her property purchase journey.
Patrycja has incredible energy, is very determined, and knowledgeable.
She was my light in a rocky process.
No words will ever be enough to say "thank you".

July 21, 2025
Unprompted review
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Rated 5 out of 5 stars

First Mortgage Experience

We felt well informed and the communication was excellent throughout the entire process. All areas of business were well explained and there was a personal touch to the service where were free to ask for extra clarification. Would recommend Alasdair and Trinity overwhelmingly.

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful Team/Great Services

We felt confident and well informed during the process of buying a property in the UK. Trinity Financial has an experienced and dedicated team of advisers who made our experience very pleasant. Lisa and Chloe were outstanding for our case, and we are very happy that we chose to work with them. We fully recommend their services, and we can guarantee you that they are trustworthy and patient.
Many thanks, Trinity Financial!

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

Thankful for working with Trinity Finance

We’ve had the pleasure of working with Trinity Finance not once, but twice during our journey of buying a home in the UK—and both times, their service has been nothing short of exceptional. From start to finish, the team was professional, knowledgeable, and incredibly supportive.

They guided us through every step of the mortgage process with clarity and patience, making what could have been a stressful experience feel smooth and manageable. Their attention to detail and genuine care for our family's needs truly set them apart.

Thanks to Trinity Finance, we felt confident and well-informed throughout both purchases. We wouldn’t hesitate to recommend them to anyone looking for expert financial advice and outstanding customer service.

Thank you again for everything!

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

Bijal was supportive

Bijal was supportive, communicated effectively and encouraging, and was ready to answer all our questions when we asked. James was very active, hand-on, and efficient. The whole process with this two seems like it was easy for us as a first time buyer, they not only handle the paperwork and process they offered incredibly welcoming service.

July 7, 2025
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Rated 5 out of 5 stars

Thank you for all the advice to help secure a mortgage!

Louis, I wanted to take this opportunity to thank you for your endless support, guidance and help from day 1 and for your patience in getting back to my 1000 questions on everything around mortgages. It has been a journey and I am grateful to have had support from professionals like you. Impossible without the support and guidance received from you and let's just say with your great skills, I was able to learn a thing or two about mortgages! 😃 Thank you sincerely. A call-out to Vince too for the support throughout the mortgage application!

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable, competent, responsive

Our broker, Louis, was reliable, competent, and responsive to all our queries. He facilitated a smooth and stress-free mortgage experience for us. He also assisted us with other aspects of the purchase process. Would recommend.

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Ellie & Chloe

Fantastic service from Ellie & Chloe at Trinity Finance, we were looking to remortgage & get a mortgage so dealing with more than one lender was daunting but I have to say how professional, knowledgeable, on the ball & friendly Ellie is, she knows her stuff that’s for sure, and Chloe gave 1st class service throughout. They kept us fully up to speed with everything & both mortgages went through exactly the same time without a hitch and stress free. Cannot recommend them enough.

July 1, 2025
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Rated 5 out of 5 stars

Informative and friendly mortgage advisors

We've worked with Darren before and he's been fantastic every time. He made the mortgage process easy to understand and stress-free, always taking the time to explain things clearly. As homeowners now, we really valued his advice on our sale and purchase of the properties and the extra policies he recommended. We've already recommended him to others and wouldn't hesitate to do so again!

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Emma, is helpful with great industry knowledge and experience always attentive. I have been a customer for a long time. Highly recommend Emma Taylor for all mortgage related matters. All staff at trinity finance are also good to communicate with.

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

Wow.

Wow.. amazing service by Joe and the team at Trinity Finance, a though property to mortgage but the team managed to secure a mortgage with a great rate. Would highly recommend them.

June 17, 2025
Unprompted review
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Rated 5 out of 5 stars

Great service!

Great experience so far, I'm currently using Trinity Finance as our Mortgage Broker. As a first time buyer, it can be really daunting not knowing what happens next, but Abs, has been really helpful and understanding. He responds in a timely manner, and thoroughly explains everything until you do understand.

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Trinity…

I would highly recommend Trinity Finance. I worked with Dean and Vince in what was far from a straight forward mortgage application. Both worked diligently to get the application over the line, and were excellent at communicating and keeping me up to date of the process.

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Dean & Vince were amazing!

We dealt with Dean and Vince at Trinity Finance regarding a mortgage for our new home. Our personal situation is a bit complicated but Dean and Vince took the pain out of the process: they were kind, helpful, personable and sorted the mortgage quickly. Cannot recommend enough. Massive thanks to both of them for their help.

September 27, 2024
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Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing, professional and friendly service from trinity finance cannot recommend enough. Had the pleasure of working with Melanie who has made this so easy and stress free. As someone who is a first time buyer and completely out my depth with all this Melanie has been brilliant explaining and going through everything throughly and any questions or queries always got back to me straight away. Found trinity finance on google after being messed around with by a previous mortgage broker who was allergic to his phone and didn’t seem too interested with sorting anything out, so we really struck gold with Melanie who in a week had us further along than the previous broker had in a month. Me and my partner both work shifts so keep odd hours so this usually makes it harder to sort anything out, but Melanie worked round us and has been calling us evenings, nights, and weekends, really has gone above and beyond. Again cannot recommend this company enough.

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

Very good experience

My partner and I had the recommendation of Gemma from a friend for first time buying and its very easy to say we weren't let down at all.

Gemma was super friendl, professional and really responsive. We loved working with her and she made everything come together helping us on our first purchase. Thank you Gemma and Trinity team

June 2, 2025
Unprompted review

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