Trinity Finance Reviews 702

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making the mortgage process simple and stress-free. Many people highlight the exceptional customer service, noting that advisors are patient, understanding, and always willing to explain things clearly. Reviewers frequently mention the quick response times and efficient communication, which contributes to a smooth and easy user experience. People appreciate the dedication of the team in finding the best deals and providing constant updates, ensuring a seamless journey from start to finish. However, some customers also noted concerns regarding the advice received, leading to dissatisfaction.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Service

Users describe positive interactions with service, consistently praising the professionalism, efficiency, and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Response time

Consumers consistently express satisfaction with the response times. Reviewers highlight that staff are quick... See more

User experience

Customers consistently report positive experiences, highlighting a smooth and stress-free process. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dean Murray made the whole mortgage process simple and stress-free from start to finish. He took the time to understand my situation and found the best deal available, explaining every step clearly... See more

Rated 5 out of 5 stars

Worked with Louis Chalk who guided me through the process of acquiring a mortgage. His advice and patience were invaluable for me as a first time buyer. Very quick response to queries and explained... See more

Rated 5 out of 5 stars

Hello What made my experience, Well I explained I have ADHD and Autism, Dean Murray & Vince Spicer both worked with me really well, I felt combatable and trusting in how they were dealing with... See more

Rated 5 out of 5 stars

Working with Vince and Dean was an absolute pleasure from start to finish. They made the mortgage process smooth, transparent, and stress-free. Both were incredibly knowledgeable, always available to... See more


Company details

  1. Mortgage Broker

Information provided by various external sources

Whether you’re a first-time buyer, remortgaging, moving home, investing in property or simply taking control of your finances, a mortgage is a big decision. A dedicate team of mortgage experts are here to help you every step of the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

702 reviews

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Rated 5 out of 5 stars

Dean & Vincent have been super amazing…

Dean & Vincent have been super amazing during this journey of buying my property. I am a first time solo female buyer & and had limited knowledge about buying a property. But Dean and Vincent made my whole experience the most smoothest ever. From the get go, Dean was very approachable, friendly and got things done so quickly it was amazing. He was basically my go to person. Vincent was so on ball with everything, he kept me up to date, sent me all the information I needed he was amazing. Even on completion day I had a slight panic on the phone, Vincent kept me calm and was so reassuring. I would 1000% recommend them & will be using them in the future.

May 30, 2025
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Rated 5 out of 5 stars

We got our first mortgage through…

We got our first mortgage through Trinity Finance and we couldn't of been happier with the service we were provided. In particular, from Colin who was our adviser.
Colin was excellent from start to finish, he got us an extremely good rate compared to other companies we spoke with, he was responsive and committed throughout.
Even when we were a few days away from exchange, and we had an unexpected hurdle thrown at us and we needed our lender to review a document before we could exchange, Colin helped us by reaching out to them to push this through and we ended up completing on time - which was all down to Colin.
We cannot thank him enough and will definitely be using Trinity in the future, and recommending to all our friends and family!

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

Ellie Surey best Mortgage Advisor

Ellie Surey is amazing from Trinity Finance. Ellie searches the entire market for the best mortgage offers. Ellie is a true professional and I look forward to doing repeat business. Communication from start to finish is always amazing. For the best mortgage advice always ask for Ellie. Once again thank you Ellie for your business support.

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Amit was fantastic

Amit was fantastic! He has helped us on a few products now and I would highly recommend. Really listened to all of our needs and found us the best deals.

April 11, 2025
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Rated 5 out of 5 stars

Brilliant for first time buyers

We are first time buyers and Gemma, Jasmine and the team at Trinity were amazing!
Gemma provided us with so much help through the process and explained everything in a clear and understandable way.
When it came to the final weeks, Gemma and the team were invaluable in helping us to chase our conveyancer etc.
The team made us feel very well taken care of and we would very much recommend them

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

As first time buyers we were very…

As first time buyers we were very fortunate to have Maria and Vincent as our brokers - they constantly kept us up-to-date and always tried to get the best rate for us even in the very last week before we completed! It was very reassuring to have Maria as she was always there to answer any questions via whatsapp or email - we would not hesitate to recommend Trinity Finance and will use them again in the future!

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

So lucky to have found and work with Lisa

We used Trinity as first-time buyers for a shared ownership property. Throughout this journey, Lisa was there for us every step and we cannot thank her enough. Her professionalism, knowledge, advice and emotional investment were invaluable. She is very well organised and dedicated to finding you the best advice, she gets passionate about helping young families, and she has a kind heart when doing it.
We intend to continue using Trinity Finance and especially continue to collaborate with Lisa, for other services and highly recommend them to others.

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Trinity Finance and Gemma

We used Trinity on recommendation as first time buyers. Throughout the journey of purchasing our first property we were supported by a great team in particular Gemma who we cannot thank enough. Her professionalism, knowledge, advice and emotional investment in guiding us through to completion is immeasurable. Her level of customer care is a testament for others to follow. She went above and beyond in many situations. She alleviated any concerns we had with constant reassurance with her wisdom and experience from dealing with many clients. We intend to continue using Trinity for other services and highly recommend them to others.

March 21, 2025
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Rated 5 out of 5 stars

Exceptional experience

We recently had the pleasure of experiencing exceptional service from Melanie, and we cannot recommend them highly enough. They were warm, attentive, and professional from the moment we reached out. From that very first meeting, we received our mortgage offer in less than two months. Our case was far from being the easiest.
Melanie took the time to listen to our needs and went above and beyond to ensure everything was handled smoothly. Their clear, timely, and thorough communication made the entire process stress-free. It's rare to come across someone who genuinely cares about providing top-notch service, and Melanie is undoubtedly one of those people. Thank you for making our experience so enjoyable, Melanie!

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

I definitely recommend Trinity Finance…

I definitely recommend Trinity Finance for your mortgage applications. Especially Berkin has been so helpful and collaborative, also Chloe always updated us even before we asked for any update. They did their best to get me the best rate and informed us about every step.

March 27, 2025
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Rated 5 out of 5 stars

Excellent Service

Patrycja is very proactive and pays attention to detail. She also goes above and beyond the call of duty, helping find other related products at competitive rates. She is simply amazing. She is prompt to respond to queries and very responsive. The communication has been nothing short of great. She is also very professional and focuses on the task ahead.

March 19, 2025
Unprompted review
Rated 5 out of 5 stars

I Would 100% recommend Trinity Finance

I Would 100% recommend Trinity Finance. Amit was brilliant and helped us every step of the way. We were unsure whether we could even get a mortgage because of previous bad credit, but Amit found us a specialist mortgage company. We now have an our lovely new home. Also a massive special thanks to Chloe, she was amazing! Honestly made everything so less stressful, she was a super star all the way through. Thank you Trinity Finance Jennie, James, Harry and Jack

March 19, 2025
Unprompted review
Rated 5 out of 5 stars

100% recommend

This is our third mortgage with Trinity Finance - we were never in doubt as to whether to work with Maria and Vince again, they are always so helpful, provide clear and honest communication, and always respond to queries right away. We would have no hesitation in recommending them, and actually have done to quite a few friends!

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

Review for Alasdair at Trinity Finance

Alasdair was an absolute pleasure to work with while buying my first property. He was incredibly amenable and patient, taking the time to explain everything in detail and ensuring I fully understood each step. His expertise helped me navigate potential pitfalls, making the process much smoother. Communication was excellent throughout, and his attentiveness made me feel confident in my decisions. I highly recommend Alasdair and Trinity Finance for anyone looking for professional and reliable mortgage advice.

March 6, 2025
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Rated 5 out of 5 stars

Buying my first property in the UK has…

Buying my first property in the UK has been super stressful, but Džaneta did an amazing job of supporting me through this process. She is knowledgeable, concise and very responsive.She helped me obtain a product which is 100% tailored to my needs within a tight timeframe. Highly recommended!

February 12, 2025
Unprompted review
Rated 5 out of 5 stars

Collington and my mortgage

I discussed my mortgage issue with at least 10 advisors and none of them could find a solution until I me Collington. He is brilliant and very professional in his dealings. The best thing I like about him is that he never gave up and always try to find solutions. He is polite, well-versed and very clear when explaining the processes. I highly recommend him to potential buyers.

February 14, 2025
Unprompted review

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