Trinity Finance Reviews 702

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making the mortgage process simple and stress-free. Many people highlight the exceptional customer service, noting that advisors are patient, understanding, and always willing to explain things clearly. Reviewers frequently mention the quick response times and efficient communication, which contributes to a smooth and easy user experience. People appreciate the dedication of the team in finding the best deals and providing constant updates, ensuring a seamless journey from start to finish. However, some customers also noted concerns regarding the advice received, leading to dissatisfaction.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Service

Users describe positive interactions with service, consistently praising the professionalism, efficiency, and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Response time

Consumers consistently express satisfaction with the response times. Reviewers highlight that staff are quick... See more

User experience

Customers consistently report positive experiences, highlighting a smooth and stress-free process. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dean Murray made the whole mortgage process simple and stress-free from start to finish. He took the time to understand my situation and found the best deal available, explaining every step clearly... See more

Rated 5 out of 5 stars

Worked with Louis Chalk who guided me through the process of acquiring a mortgage. His advice and patience were invaluable for me as a first time buyer. Very quick response to queries and explained... See more

Rated 5 out of 5 stars

Hello What made my experience, Well I explained I have ADHD and Autism, Dean Murray & Vince Spicer both worked with me really well, I felt combatable and trusting in how they were dealing with... See more

Rated 5 out of 5 stars

Working with Vince and Dean was an absolute pleasure from start to finish. They made the mortgage process smooth, transparent, and stress-free. Both were incredibly knowledgeable, always available to... See more


Company details

  1. Mortgage Broker

Information provided by various external sources

Whether you’re a first-time buyer, remortgaging, moving home, investing in property or simply taking control of your finances, a mortgage is a big decision. A dedicate team of mortgage experts are here to help you every step of the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

702 reviews

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Rated 5 out of 5 stars

An Absolute God Send

Dean at Trinity Finance helped us recently to get a mortgage. What a fantastic experience, he was knowledgeable, proactive and delivered exactly what we required. An absolute God send, thank you Dean and Trinity Finance.

November 15, 2024
Unprompted review
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Rated 5 out of 5 stars

First-Time Home Buyer

Jonathon is an incredibly knowledgeable, helpful and trustworthy mortgage broker who made the process of buying our first home feel less scary.

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

Nicola

I was pretty much clueless when it came to buying property. The paperwork seemed endless. But Nicola helped us so much. Not only was she a mortgage advisor but she understood me and helped me pave through the obstacles ahead of us. I would definitely recommend trinity finance as a second time buyer I can tell you the second time went way smoother than my first time.

February 9, 2025
Unprompted review
Rated 5 out of 5 stars

Would highly recommend Trinity Finance

Would highly recommend Trinity Finance.
Maria was fantastic from start to finish with helping me with getting my mortgage and the communication was also amazing!
Thanks also to Vince for supporting and providing documentation.,

February 6, 2025
Unprompted review
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Rated 5 out of 5 stars

GREAT SERVICE FROM LISA INGRAM OF TRINITY FINANCE

THIS IS THE SECOND TIME LISA INGRAM HAS HELPED US TO OBTAIN A MORTGAGE AND REMORTGAGE, AND ONCE AGAIN SHE HAS BEEN EXCELLENT IN TRACKING DOWN THE BEST INTEREST RATES. LISA HAS ALSO BEEN EXTREMELY HELPFUL IN GETTING INVOLVED IN THE DAY TO DAY PROBLEMS THAT CAN ARISE DURING THESE TRANSACTIONS, AND MANAGED TO OBTAIN A SWIFT COMPLETION. THANK YOU AGAIN LISA FOR ALL YOUR HELP, YOU HAVE BEEN BRILLIANT.

December 1, 2024
Unprompted review
Rated 5 out of 5 stars

Ideal interaction

Felt straight away when in conversation with Gemma that we were looking at what my options were and what was in my best interest, not that I was being sold anything or that there were chances to upsell me. We were chatting in order to understand where I am, what I need and why, this allowed me to feel very reassured with the service I had received. To the point where I have already sent a relative her way, will certainly be using again and referring others who may be able to make use of her services!

January 22, 2025
Unprompted review
Rated 5 out of 5 stars

I had the pleasure of instructing once…

I had the pleasure of instructing once again my mortgage broker, Melanie Cook from Trinity Finance, this time to do a re-mortgage and she was nothing less than absolutely terrific! She is calm and patient and explains everything in a very easy to understand and reassuring way and she will always find the best mortgage to suit your individual circumstances. This time I also had the pleasure of working with Vince Spicer who is the mortgage administration manager at Trinity Finance who was also terrific! Once Melanie had submitted the application to the mortgage company, he then followed everything up for me, checking in regularly with the lender and the surveyors and the solicitors to ensure everything was kept on track and he kept me updated all along the way right up to completion. The service I received from Melanie and Vince was truly excellent and I would thoroughly recommend them because they are excellent mortgage brokers.

December 9, 2024
Unprompted review
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Rated 5 out of 5 stars

I had very good experience with Trinity…

I had very good experience with Trinity Finance, my mum recommended their service to me. Maria and Vincent help my husband and myself with our mortgage application, and it got approved quite fast. They are pros, and replies email fast, answering all the questions that we had. Highly recommend.

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

10/10

Dean was recommended to us through a friend and we are so glad we had him to patiently help us a long the path to get our Mortgage. Can’t fault the service from Dean and Vince, absolutely brilliant. Will be coming back for our remortgage and recommending to friends and family.

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

Stress-free remortgage - thank you Chloe and Joe!

We used Trinity Finance to manage our re-mortgage, which completed recently. The end-to-end service was great. They found a mortgage that met our needs, were always available to deal with questions along the way and made sure that everything ran smoothly from start to finish. Thanks in particular to Chloe Wallbridge and Joe Kelly, who provided a fantastic service throughout. We will certainly use them again.

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

What a great service Trinity Finance…

What a great service Trinity Finance provides. Berkin is my broker and he did everything He can to find me the best deal. Also always looked for the updated rates, he managed to get me a better second rate from Halifax. He guided me through the process as I'm first time buyer. He responded all the questions I have (maybe silly ones as well) with a friendly manner and patience. Thanks Berkin for your first class service. Also, Chloe was so helpful to expedite the process and chase the responsible parties. Great Service Trinity Finance. Keep going.

December 5, 2024
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Rated 5 out of 5 stars

Limited company mortfage

Great communication from both Vince and Maria throughout the remortgage process.
Early advice given in remortgage of limited company property to ensure that it completed when needed
Thanks Trinity again

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, as usual, from Jonathan Smith. I would recommend him 100% as your mortgage advisor, very professional, knowledgeable and diligent.

December 3, 2024
Unprompted review
Rated 5 out of 5 stars

Alasdair supported me through buying my…

Alasdair supported me through buying my first home, talking me through each step and taking the stress out of the process. He was extremely patient with all of my questions and found a product I was very happy with and tailored to my requirements.

December 19, 2024
Unprompted review
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Rated 5 out of 5 stars

Best experience !

I had a fantastic experience working with DEAN as my mortgage advisor.
He is professional, knowledgeable, and dedicated to securing the best mortgage terms for me
He was incredibly helpful, attentive, and always quick to respond to my questions
Outstanding service from Dean and Vince at Trinity Finance !

December 5, 2024
Rated 5 out of 5 stars

Huge thanks to Louis Chalk!

Buying my first property in the UK has been super stressful, but Louis did an amazing job of supporting me through this process. He is knowledgeable, concise and very responsive. He helped me obtain a product which is 100% tailored to my needs within a tight timeframe. Highly recommended!

November 29, 2024
Unprompted review
Rated 5 out of 5 stars

A Huge Thank You to Ben Harrington

Ben Harrington answered all my questions, initially for a new mortgage and then subsequently a remortgage as we decided to stay put and our current deal was ending. I have found him to be patient and put up with my endless calls as I am very indecisive! Have now just had an offer which was better than expected. I couldn't have done it without Ben's assistance.

November 20, 2024
Unprompted review

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