trivago Reviews 547

My husband and I booked a room at Natural Bridge hotel for 2 nights, we had to cancel the day before we were supposed to leave because of a death in our family, called to cancel, and talked to someone that didn't seem to know what they were talking about. We called within 24 hours of check in. Still looking for a refund. Don't use this site. It's not worth the headache.

FROM 19.th to 28th Feb. we had our holidays at Interconti Mauritius Resort Balaclava Fort at the NW coast of Mauritius. We were met by a cyclone with high winds. Despit the specific circumstances the management and their team offered a remarkable service. The team was very friendly and tried to make our holiday an unforgettable one. The duty Manager of the departure day Ben on 28th feb even offered us to use our room for an extended stay , understanding that he offered us another day of holiday, because we had a late departure flight.
The location was well managed, the food excellent and because we had booked all inklusive, the drinks served most friendly. We will come back. Dieter Pade

Wrong location for searched accommodations, It's kind of the only thing this website should do. If they don't fix it, it is just a waste of time.

Terrible! My girlfriend and I booked a stay in Venice, the Royal Hotel San Marco, I immediately paid for the hotel by card. We traveled 800 kilometers by car to Venice, we came to the hotel and there they knew nothing about us, the hotel was not booked and they had everything occupied. They sent us from this hotel to another, they also knew nothing. It was already 10 o'clock in the evening, no one picked up the phone on the trivago. They told us that we should call ZENHOTELS that they had paid a reservation there. The operator told us that she was dealing with it, we waited until 24.00 outside in front of the hotel and tired. ! this is trivago and zenhotels.

Trivago is a brilliant service, thank you to the team

Helpful Helpline ! Had a problem with a reservation in Munich. The hotel was declared to be in a 'central location', but was in the outskirts instead. Hotel insisted on payment in spite of cancellation (which was excluded with the reservation). Trivago Helpline convinced the hotel to waive the payment request. Thank you !

Thank you for your support to get our money back.
best regards
Willi Friedl

Just has bad as the hotel sites they work with ,no customer service, no class just a sign of the times . To be honest I’m worn out weather it be writing reviews or complaining in future I will be just booking direct or with booking.com ,sick of being ripped off with internet companies . Please don’t respond with your pathetic patronising automated response !!!!

very nice and helpful support assistant. Was a pleasure

die bristische Presse ist mal wieder die erste.

The Independent, 10.12.2018:

"HotelQuickly cancels bookings and says no cash refunds.
TripAdvisor and Trivago led travellers to book with Asian agency"

Über trivago wurden u.a. Reservierungen bei hotelquickly.com vermarktet.Schauen Sie mal was online los ist, tausende Beschwerden über Betrug bei hotelquickly.com, alle gebucht über Trivago. Ich bin einer davon. Leider. Hätte nie gedacht, dass ich mal auf Betrug hereinfalle.
Danke schön, Trivago!

Das Internet ist voller Beschwerden, weltweit. Tausende wurden um ihre bereits bezahlten Hotelübernachtungen gebracht, besonders schlimm: für Weihnachten und Neujahr!!
Danke schön, Trivago!

Hier andere Beschwerden weiterer Betroffener, eine kleine Auswahl nur:

"Don’t Use HotelQuickly & Trivago!
I just received the same email like everyone else who wrote they review here. From what I read of all reviews everyone’s losing their money and accomodation. I can’t believe that this company can operate in Australia and Trivago include it in their list. I booked and paid the accommodation with HotelQuickly after searching in Trivago! Now I have to delete both their Apps from now on I will book from Booking.com I won’t even bother to search anymore. What a scammer!!!!’ Shame on both of you Trivago & HotelQuickly!!!! That’s not how you make money!!!!!"

"This company is a scam. Like everyone else posting here, I was also duped by this scam (thanks Trivago!). I contacted my credit card company and filed a claim for fraud"

"Betrug
Am 17.11.18 habe ich eine Übernachtung auf Key West FL über
HotelQuickly gebucht. Trivago hat mich auf diesen Anbieter geleitet!
Am 08.12.18 eine StornoEmail erhalten, völlig unseriös, ohne Angabe des Hotels, ein Gutschein wird angeboten, von Erstattung kein Wort!
Kreditkarte ist längst belastet. Nachdem ich jetzt die Bewertungen gelesen habe, habe ich mein Geld abgeschrieben.
Das Trivago noch nicht eingegriffen hat, ist mir unerklärlich!!!!"

"Betrügerei!
Kann mich den anderen Bewertungen nur anschließen. Zwei Monate nach Buchung haben wir eine schwammige Email erhalten, dass unsere Buchung storniert wurde. Wann und ob ich das Geld wiedersehe, steht in den Sternen.
Wir wurden von Trivago auf die Website von HotelQuickly weitergeleitet, und dachten daher, es sei seriös...leider ein Irrtum."

"Offensichtlich Betrug im großen Stil! Auch unser Hotel wurde 3 Tage vor der Anreise trotz Bezahlung des vollen Preises storniert und wir nicht davon verständigt. Gesucht wurde das Hotel über Trivago die für die Buchung anschließend auf die Hotel Quickly Seite weiterleitete. Finger weg von dieser Seite sonst ist das Geld weg!"

"Vorsicht! Falsche Stornierung trotz Zahlung
Habe Anfang Oktober das über trivago Adler Hotel in Innsbruckl für 7-9.12.18 gebucht und das Geld wurde bereits gezahlt. Heute beim Einchecken wird mir erklärt, das Zimmer wäre vor drei Tagen storniert worden. Ich kann bei HotelQuickly niemanden erreichen, muss jetzt beim Hotel direkt zu neuen Konditionen einchecken und bezahlen. Ich hoffe es kommt jetzt eine schnelle Reaktion und Rückzahlung von HotelQuickly sonst wird das ein Fall für den Anwalt."

"Trivago, you are making money from these fraudsters.. you are an absolute disgrace & should be vetting those selling through your web sites."

"Trivago we will never use you again! You should be ashamed! As everyone else on here our supposed reservation, booked and paid for, now cancelled offering a fraudulent credit note and no availability in London for that one date, as if!!! How many hotels!! Something needs to be done about this company, how many complaints before action is taken????"

" Jesus jus received the email to cancel 3 rooms booked for a family wedding in February. I booked last June. Cannot believe this has happened. I want my money back the the hotel is now fully booked and I haven't told the guests I have booked for and taken their money also. How do we get the money BACK? "

"Horrible organization. It is a criminal organization. When you have paid. They cancel your booking and don’t keep you updated about this. We arrived at the hotel and the hotel told us, the booking was cancelled by Hotel Quickly, but We didn’t know . Hotel Quickly told me nothing. I asked my money back to Hotel Quickly because I have paid to them but they don’t want to give me the money back. Horrible organization! We had not a hotel night and we lost our money. No night, no money! It is a criminal organization!"

"Bedauerlicherweise wird man von Trivago auf diese Seite weitergelietet, was leider dazu geführt hat, dass ich die gesunde Skepsis, dich ich normalerweise bei Internet-Buchungen an den Tag lege, ausgeschaltet habe. Ein großer Fehler, wie sich herausgestellt hat!!!
Wieso Trivago diese betrügerische Masche duldet, ist mir ein Rätsel. Ich habe an deren Support ebenfalls eine Beschwerde-eMail geschrieben und warte derzeit auf Antwort.
Meine Recherche im Netz hat ergeben, dass ich bei Weitem nicht alleine mit dem Problem und diesem Vorfall bin.
Macht bitte einen Bogen um dieses Portal!"

"I found this company through Trivago so thought it would be legit.
I booked a hotel in Edinburgh for 2 rooms on the 8th December and paid for it in full, back in August. Just as I was leaving my house for the airport I received an email saying from Hotel Quickly saying that due to an unforeseen issue with their main service provider my rooms had been cancelled and they could only offer me a credit voucher to use on a future reservation.
I called the hotel to check my booking only to find that Hotel Quickly (Hotel Beds) had emailed the hotel on the 5th Dec to cancel my rooms (obviously before they had to pay for them). The hotel forwarded me the cancellation request!
I contacted Hotel Quicly requesting a refund and have heard nothing.
DO NOT USE THIS COMPANY"

"Trivago, which directed us to this scam. Most people here went to HQ only because they trusted this travel search giant. They may have some "no responsibility for third parties" terms hidden on the 29th page of client agreements, but they could have been way more vigilant when vetting their partners."

und so weiter, ohne Ende tausende Beschwerden

Fazit: Schwerer Imageschaden für Trivago!

My review is negative stars, many negative stars. I have to give a presentation at an upcoming conference and went to Trivago to book a room, not realizing that they would forward my information to a totally disreputable site, HotelQuickly. I made the reservation and Hotel Quickly sent me an email saying they paid my hotel directly, now many months ago. However, the hotel now tells me a middleman cancelled the reservation some time ago and the city is essentially sold out for the conference. HQ wants to offer a voucher, but I know it's not worth the ink I'd print it with. They've taken $800 from me and are not contacting me now. I'm a teacher and have to attend this conference for my job but out of pocket, and now I have lost the money I spent on what I believed to be a hotel room. Trivago is as bad as HQ...unless they're willing to step up and pay for my hotel.

For our overnight stay at the Holiday Inn Express in Rotterdam we had to pay more than double (Instead of € 116,- exactly € 268,- excl city tax) Reason:The comparison site Trivago changed our booking dates. Instead from 7 to 8 of april they made a reservation from 4 to 5 april through a 'third party' booking side. After typing destination and date we clicked on the 'Trivago View deal button', proceeding to the pop-up offer of Trivago's partner and majority shareholder Expedia. We received a confirmation which we had to open with the app-store because the other possibility to view the confirmation did not pop-up. Obviously Expedia wants us to download the app. So we believed everything is fine. On arrival at the Rotterdam Holiday Inn Express on the 7th of april the receptionist told us that our reservation was already expired. She was cooperative to connect us by phone to an Expedia Helpdesk. Their customer service told us surprisingly that this happens quite often by using Trivago. She could arrange a refund of our payment in case we made a booking with the Holiday Inn for the actual price of € 268,- Because we had an important meeting and needed time to fresh-up, we accepted the offer. Checking Internet reviews we discovered on the HIGHYA site that Trivago carries a long list of complains: Changed booking dates; incorrect prices; lost bookings and an unresponsive customer service ignoring email conversation. Anyhow we are still surprised that an International Hotel Chain like Holiday Inn works with companies with such negative reputation. As a kind of compensation we received a room with street view. After an IBIS style breakfast we had a feeling of an total overpaid stay.
The receptionists handled us as friendly and professional as victims of Trivago's Hotel comparison site. Anyhow we will prefer an AIRBNB stay next time.

Hi Angela,

I appreciate your customer service that you responded to my e-Mail after 17 days and to my review after 12 days. If you have a 9 months old baby, drive for 6 hours and get stranded in front of a Hotel, then you'd realize how one feels. Clearly, you sound defensive instead of accepting your mistake. And I am saying it again there is no customer care number on your website on which one can call and clarify things.

Of course I was mad and angry when I was left stranded in front of Hotel coz of your company and that Hotelsclick, and that's what you should expect when you take your customer's money and treat them like loser. I am not sorry for the e-Mail that I wrote and next time if your company does that again it will be 100s of e-mails like that plus I will drag you all to the court. I have warned all my 400 Facebook friends not to use Trivago and I am warning everyone here as well that they should never ever use Trivago to book Hotels.

For english version pls scroll down

Zweimal am "Qualitytester Programm" teilgenommen, beidemal kamen die Emails mit den Reservierungsbestätigungen bei trivago angeblich nicht an trotz dutzendfacher Mails, u.a. auch an info at trivago.de.

Die Telefonnummer der trivago Webseite +49-211-3876840000 hat nur eine Ansage und man fliegt dann aus der Leitung, keinerlei Durchkommen. Faxe an die Geschäftsführer persönlich unter +49-211-54065-115 werden nie beantwortet trotz qualifizierter Sendebestätigung!
Selbst die Anfrage eines mir bekannten Journalisten an die Presseabteilung Frau Elke Schlager blieb ohne jede Antwort.

Und so warte ich immer noch auf das versprochene Entgelt für einen Test, € 30. Derartiges gibt es sonst nur bei dubiosen Firmen, die dann auch kurz danach von der Bildfläche verschwinden!

Übrigens, schaut Euch einmal die "excellenten" Bewertungen genauer an: Gerade mal ein bis zwei kurze Sätze, keine Beschreibung, was wann wie wo gebucht wurde und wodurch die fünf Sterne gerechtfertigt werden... Alles nur - bezahlter? - Bluff! Die negativen Bewertungen hingegen beschreiben detailliert, was schief gelaufen ist!

Hoffentlich ist trivago nicht auch so eine "Schein"-Firma wie Unister und andere dubiose Reiseagenturen... Die zuerst große Versprechungen machen und dann plötzlich bankrott sind, natürlich erst, nachdem sie das Geld der Kunden eingesammelt haben. Ich habe da so meine Zweifel!

English version
I took part in the quality test program twice. In both cases the trivago website stated, my emailed reservation confirmation was not received, even after more than a dozen tries and to info at trivago.de, too.

The phone +49-211-3876840000 has only automatic answers on all lines, no contact is possible. Many faxes to the CEOs Rolf Schrömgens, Malte Siewer, Peter Vinnemeier personally (+49-211-54065-115) were never answered although I got transmission confirmation.
Even a reporter I contacted did not receive any answers from trivagos press people Elke Schlager.

So I am still waiting for the money promised for the test.
That kind of behavior is inacceptable and only known from shady enterprises who disappear soon after.

And, by the way, look at the other "excellent" ratings of trivago here: All "excellent" ratings consist just of one or two sentences saying nothing! No information on what was when and where booked and why the five star rating was justified... just plain exaggerations! Where the negative reviews show detailed descriptions of what went wrong!! Scrutinize them yourself!

Hopefully trivago is not the same like Unister and other shady travel agencies, who made big promises and then suddenly go bankrupt and leave their customers in the dark. After taking their money, of course... I have my doubts!

alledged war gut!

It is great when you can compare prices on different sites

Perfect und there net

Trivago is a very useful website whenever you want to book an hotel, because it is a search engine that allows you to compare hotel prices. It has a lot of hotels to search through and moreover there is a community where you can share experiences and read reviews. It is really different from other websites and very easy to use. I advice it to every one! You don´t have to pay anything because you can´t book hotels, so it is very trustworthy!

The best place to find the best hotel deals. trivago offers more hotels than anybody else does, furthermore they have a great hotel suggestion which saves quite a lot of time and nerves break downs when search for a suitable Hotel.