troocost.com Reviews 627

Matthew O'Neil from CLA Energy Services has , once again, resolved my issues with our supplier in a quick and professional manner. Thank goodness I can contact a human who understands and acts immediately. Thank you Matthew

Kym was quick at checking the issue I had and gave me answers

Have always had a top quality service from Troo. They take the time to understand their clients' business needs and make sure all elements of the process are done correctly - from analysis, market testing, contracting and commencement. What sets them apart is when issues occur. They make sure the problem is addressed and hammered out to the client's satisfaction and offer an integration with suppliers that customers don't have that allows them to get early intervention and drive swift solutions. Cannot praise Rachel F enough for the support she has shown our organisation over the years.

CLA Energy Services have made renewing our energy contracts easy. Matthew O'Neil who has been our Key Account Manager has dealt with any queries with our new suppliers and followed up to ensure resolution has been to our satisfaction. So far, cannot fault CLA Energy Services.

Very helpful - Particularly Kym

Sonnie Terry has been an invaluable asset to our new site and full business set up, first energy, now water, I didn’t even know we were out of contract at first so helpful and she handled all the communication, constantly been on hand with updates to help us understand it all, I was at my wits end with the old tenants supplier she handled it with ease, cheaper water rates too nice one thankyou :)

Smooth swap over to a cheaper supplier. In a follow up email Shannon Middleton was very thorough and helpful.

Beverley was very helpful in resolving my query.

Beverly assisted me with my queries in a professional manner and kept me updated throughout, providing regular progress updates on how my queries were being handled

CLA Energy Services have made the process of switching our business energy tariff very simple and assisted in finding and validating the best deal. Thank you to Aaron Lee, Rosie Stoker and Jonathan Pullarp who all assisted with the move!

Sonnie Terry was really helpful for my business. Really happy thank you will use again

Beverly Unwin dealt with our query well and kept us updated with her progress. We managed to resolve the issue.

Matthew O'Neill has been a great support with getting our account details transferred due to a change in tenancy. It has been a drawn-out process and Matthew has been rigorous in chasing the relevant departments for progress updates. Many thanks for the support.

Brilliant service from sonnie terry at troocost she made everything so much easier for us getting us a new energy and water supply for our buisness she was really quick at responding to any emails or calls from us she was very transparent and got us a fair price she was very helpful and i will definitely use her again in the future

Fantastic support from Dan Daines and Chris Price, having moved office premises and taking on the existing energy plans we where recommended to Troocost - they helped us with a full and free review and have managed a switch of plans saving us over 30% per year against our current provider. Excellent service.

The service was followed up. good customer service.

We had an issue with our billing. Beverly took control of this and although it took a long time for the supplier to sort it, she kept in touch with us to give us updates. While this was a very frustrating issue Beverly did a great job of helping us and pestering the supplier to make the necessary changes.

CLA Energy Services have provided a first class service in reviewing the electricity provision for our small business and in securing a fixed rate tariff with a new provider. Aaron Lee has been very easy to communicate with, whether by email or by phone, and quick to respond to queries throughout the process. Following the changeover he has carried out checks to make sure that everything is as it should be, and he has quickly and successfully challenged our previous provider when we were significantly overcharged on a final invoice, that had been based on estimated usage.
When dealing with the day to day running of a small business, it is refreshing to be able to find support of this kind and, from my personal experience, I would highly recommend CLA Energy Services.

I had some great advice from Ashleigh - she explained everything to me regarding my current energy supplier, and how to approach things to resolve my situation. Very knowledgeable and helpful.