Truecaller Reviews 

252
TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, most reviewers were unhappy with their experience overall. Many people found the app intrusive and annoying, often interfering with basic phone functions like making or answering calls. Customers frequently reported that the app failed to block spam or scam calls, with some even experiencing an increase in unwanted calls immediately after installation. Additionally, people expressed concerns about poor customer service, issues with auto-renewal, and the app's handling of personal data. However, some customers also noted that they were very satisfied with the app's performance. These users found it helpful for identifying callers and effectively blocking unwanted numbers.

What people talk about most

Application

Reviewers highlight ambiguous aspects of the app, with some users expressing extreme dissatisfaction, citing... See more

Customer communications

Users describe negative interactions with contact features, with many reporting issues such as the app... See more

User experience

Customers had ambiguous experiences with the user experience, with some finding it very helpful and easy to... See more

Service

Reviewers mention negative feedback about service, with many describing it as "terrible" and "useless."... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Complete scam. Opened up the pre-installed free app, it confirmed my number and within one minute I had a spam call from a number in Poland. I very rarely, if ever, get scam calls yet with this app I... See more

Rated 1 out of 5 stars

Gets in the way of answering calls Hate when you hang up the numbers keep popping up. To much advertising which nobody pays attention! The only advantage is the caller ID with spam calls. The text mes... See more

Rated 1 out of 5 stars

I signed up for this little tool to stop an amazing amount of spam calls I was getting and spam texts. This software did little to stop any spam calls. It did allow me to block calls, unfortunate... See more

Rated 1 out of 5 stars

I subscribed and paid for premium protection, at first all unknown callers were blocked but recently this completely changed. Poor response from the support team and spam calls not flagged or blocked... See more


Company details

  1. Software Company

Written by the company

We make it easier to know who’s calling and why. From identifying unknown numbers to stopping scams, Truecaller gives you the tools to communicate safely and with confidence.


Contact info

2.0

Poor

TrustScore 2 out of 5

252 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.0

All reviews

(252)

79 reviews in the last 12 months

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Rated 1 out of 5 stars

I recently downloaded the Truecaller…

I recently downloaded the Truecaller app and logged in, providing them with my details. Almost immediately, my personal information was accessible to everyone. Since then, I've received multiple unwanted calls, including a fraudulent call and solicitations from a gas line company and an electricity provider. I'm very disappointed with the lack of privacy and security.

July 23, 2024
Unprompted review
Truecaller logo

Reply from Truecaller

Hey there. Sorry to hear you're upset about the experience. The only details you need to provide is your phone number (because we're a phone app) and your true name (because that's the point of the app, to help people be more transparent with who is calling them). You do not need to add any other information if you don't want to.

On another note - Truecaller absolutely would not be the reason why more fraudulent calls are calling you. You downloaded the app for a reason - probably because you had a lot of unknown numbers calling, and you wanted to know who they were. Well, now you can see.

Truecaller has been around for about 15 years with over 400 million people using the app today. We do not sell information, we help people identify, block and report fraudulent calls. Hope this helps. If not, please contact us if you're like to speak more - support@truecaller.com

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Rated 4 out of 5 stars

I have been receiving 5-10 spam

I have been receiving 5-10 spam, fraud, telemarketing calls a day… Truecaller has blocked them all!
It works for me!!

July 19, 2024
Unprompted review
Truecaller logo

Reply from Truecaller

Wonderful to hear! Thanks for the review

Rated 1 out of 5 stars

A Warning Against Truecaller: Protect Your Privacy

My experience with Truecaller has been incredibly disappointing and concerning. Their customer support team deliberately evaded my questions, and when I persisted, they abruptly stopped responding altogether. This behavior is deeply troubling and shows a blatant disregard for user concerns and transparency.

Given these serious privacy issues and the lack of accountability, I strongly advise against downloading or using Truecaller. Protect your privacy and steer clear of this app. There are better, more trustworthy alternatives out there.

July 11, 2024
Unprompted review
Truecaller logo

Reply from Truecaller

Sorry to hear you have been having trouble, especially with our support team. I'm not sure what the issue was, but we'd like to rectify it. Could you re-send an email to us with a screenshot of your review here? > support@truecaller.com

Truecaller is safe to use, and cares a great deal about our user privacy - we even have a privacy center on our website where you can read all about how the app works, and our ethical standards as a tech company > https://tclr.se/46iTefD

Rated 1 out of 5 stars

Uses you to help them decide what is…

Uses you to help them decide what is legit and what's not, they should be paying you instead of you paying them. I don't advise this app or doing business with this company.

April 15, 2024
Unprompted review
Truecaller logo

Reply from Truecaller

Hey! We're kind of like the wikipedia of phone calls. Having it be a community based service to help identify spam numbers, it means that you don't just have a company determining what is a spam call or not. It is in the hands of the people to tell their experience about a call. We have 400 million people helping each other avoid spam and scam calls all over the world! If that's not for you, we get it, but alternatives might not be as effective because they are usually limited to data from 1 country or few sources that might not be accurate. With Truecaller, it's an open playing field to catch world-wide scammers! Thanks for understanding.

Rated 1 out of 5 stars

blocked my bank' fraud hotline

Blocking my bank's fraud hotline on Truecaller has resulted in missed important calls and financial losses due to scammers. This behavior is unacceptable and may even constitute criminal conduct. It's evident that Truecaller cannot be relied upon and may pose significant risks to users' security and financial well-being.

May 27, 2024
Unprompted review
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Rated 2 out of 5 stars

Scammers

Wow! I really need to research things before trying. They are totally scammers and I am so frustrated and angry! I cannot get them off my d*** phone no matter what I do. They just play all kinds of little tricks to prevent you from getting rid of them! I am so angry I’m ready to report these jerks to the attorney generals office. Seriously, someone needs to look into this. 😡😡😡

April 15, 2024
Unprompted review
Rated 1 out of 5 stars

Very user unfriendly

Very user unfriendly. Advertised as free, however if you pay....Invasive on privacy. A pain in the neck. I deleted it after using it for 2 months. Found a much better app.

April 27, 2024
Unprompted review
Rated 2 out of 5 stars

True Caller really missed the boat

True Caller really missed the boat. I have been using the Calls Blacklist app which was wonderful until it stopped working on my S24. I switched to True Caller and it was worse than the spam texts and calls. I want an app that prevents spam without bothering me. No popups or sound to alert me that a spammer called or texted. I want to add numbers to a whitelist or have my contacts considered the whitelist and all others don't get through. A log showing the rejected texts or calls is great. Why have a spam blocker if it interrupts you. The chat feature is really annoying especially the business chat and tips.

April 22, 2024
Unprompted review
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Rated 1 out of 5 stars

Bad app for exploitation …

I didn't even have the app but I was told by someone who did have it that my name when texting came up as something explicit and not my name .I can't believe technology how someone can shame you for all to see ,you can't even have a voice .

April 6, 2024
Unprompted review
Rated 1 out of 5 stars

It never blocked any #s

It never blocked any #s. I would still get the same numbers calling, showing blocked. Previously, it has been flaky and I decided to upgrade to get more features, which did not work. So I uninstalled the upgrades. Now It is calling blocked numbers, even when Im trying to send texts to other contacts or numbers. So, I uninstalled.

January 14, 2024
Unprompted review
Rated 1 out of 5 stars

Quran importance

I boycott true caller because the government of Sweden allowed to burn Quran holy book for Muslim this not a right to burn any religious book

January 12, 2024
Unprompted review
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Rated 1 out of 5 stars

scam

I wanted to use the site because lately I am being called several times a day by unknown foreign numbers, but when I try to use the site it asks me for access to my telephone contacts.
bruh, this site is a scam

December 8, 2023
Unprompted review
Rated 1 out of 5 stars

True caller is just another evasive app…

True caller is just another evasive app that lies to you on there privacy policy, they have Google embedded in their app so they allow Google to steal all your personal information, Google and one more company is embedded inside there app and they track you even when you close the app.
These companies that bow to Google like sheep (Sheeple) I have no use for in my world.
Just a heads up, don't install their app, they will steal all your contacts and when you question them about lying about their privacy, they will start spamming you with allowing company's to text you, companies that they share your information with, and they are in bed with Google, that last company says it all.

November 22, 2023
Unprompted review
Rated 1 out of 5 stars

HORRIFIC SERVICE

I gave it one star because I have to give it something to leave my remarks. HORRIBLE SERVICE. I can’t seem to be able to talk to anyone at the company. I have several complaints!!
1) I have not been able to get any of my calls or messages!!!
I’m right by the phone and it doesn’t even ring. The person trying to call me is not able to leave a message. My drs are not able to get a hold of me.
2) I’m having heart surgery soon and need to be able to have my drs call me..
3) I’ve cancelled the service but they won’t shut it off until 11/27. I need it cut off NOW!!!
4) the form they have you fill out during the complaint asks for A DATE of my experience. It isn’t just one day, this has been happening since I started this stupid service which by the way is USELESS!!!

November 15, 2023
Unprompted review
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Rated 1 out of 5 stars

will not let ne deactivate my account

will not let me deactivate my account. My calls get forwarded to an assistant I do not have anymore. I have entered the number they gave me *730 to take care of everything but not valid. I have a small business and I can't have my calls go to a ghost assistant bypassing my voicemail. I have uninstalled app, sent them a support ticket but nothing works

September 5, 2023
Unprompted review

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