Truecaller Reviews 

253
TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, most reviewers were unhappy with their experience overall. Many people found the app intrusive and annoying, often interfering with basic phone functions like making or answering calls. Customers frequently reported that the app failed to block spam or scam calls, with some even experiencing an increase in unwanted calls immediately after installation. Additionally, people expressed concerns about poor customer service, issues with auto-renewal, and the app's handling of personal data. However, some customers also noted that they were very satisfied with the app's performance. These users found it helpful for identifying callers and effectively blocking unwanted numbers.

What people talk about most

Application

Reviewers highlight ambiguous aspects of the app, with some users expressing extreme dissatisfaction, citing... See more

Customer communications

Users describe negative interactions with contact features, with many reporting issues such as the app... See more

User experience

Customers had ambiguous experiences with the user experience, with some finding it very helpful and easy to... See more

Service

Reviewers mention negative feedback about service, with many describing it as "terrible" and "useless."... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Complete scam. Opened up the pre-installed free app, it confirmed my number and within one minute I had a spam call from a number in Poland. I very rarely, if ever, get scam calls yet with this app I... See more

Rated 1 out of 5 stars

Gets in the way of answering calls Hate when you hang up the numbers keep popping up. To much advertising which nobody pays attention! The only advantage is the caller ID with spam calls. The text mes... See more

Rated 1 out of 5 stars

I signed up for this little tool to stop an amazing amount of spam calls I was getting and spam texts. This software did little to stop any spam calls. It did allow me to block calls, unfortunate... See more

Rated 1 out of 5 stars

I subscribed and paid for premium protection, at first all unknown callers were blocked but recently this completely changed. Poor response from the support team and spam calls not flagged or blocked... See more


Company details

  1. Software Company

Written by the company

We make it easier to know who’s calling and why. From identifying unknown numbers to stopping scams, Truecaller gives you the tools to communicate safely and with confidence.


Contact info

2.0

Poor

TrustScore 2 out of 5

253 reviews

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2.0

All reviews

(253)

79 reviews in the last 12 months

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Rated 1 out of 5 stars

DO NOT TRUST THESE MONSTERS

DO NOT TRUST THESE MONSTERS. I used to have the App 3 years ago, but I canceled the service after 2 months, then 2 years ago, Truecaller sent me a list of spam calls, and I got it thinking it was good. I have been in a long time medical treatment, and I had issues not getting phone calls from my doctors, nurses, labs, and normal people. I had complaints from several people. So I took my iPhone to T-mobile, and they realized that the list sent by Truecaller contained hundreds of numbers of hospital, clinic, lab numbers, and regular people's phone numbers. So basically they cannot reach me.
I have been desperate to delete the list on my iPhone, so I contacted them and I never had a reply, but 3 months ago I got the app again only to communicate with these people to ask them to please delete the list, the list I never asked for and I wrote 'Please delete the list of spammers you sent me 2 years ago without asking you'' I have pics and emails of the proof I ask Truecaller to please delete the list. But all they did was change the subject and in the last email, they just washed their hands. Unbelievable. Why are they in business?
Also, during these 3 months, my insurance company was trying to talk to me, but they couldn't reach me so they sent me an email, Of course, Truecaller assumed it was a spam number. Not all 1800 numbers are spams. I have pics to prove it. Do these monsters even call the numbers to make sure they are really spam callers?
Truecaller. Who are you? Do you have peace when you go to sleep at night?
I canceled the service because you didn't take the list of spammers you sent me 2 years ago, and 3 days ago I asked for my money back of the 3 months I paid waiting for you to delete the list of spammers, and I am still waiting for my money back.
I know you are in India, in that country you do wherever you want. If you were here, I will take you to Curt. I have proof of what I am saying by doctors, nurses, and agents from labs who cannot reach me, and the list is there on my iPhone. Of course, I will gain the case and I will be happy that you are out of business. You are a disgrace.
"I want my money back from these last 3 months!"

August 9, 2023
Unprompted review
Rated 1 out of 5 stars

Have had Truecaller for a long time

Have had Truecaller for a long time. Renewed the subscription through Apple App Store on the 30th June 2023, only to have the premium plan disconnected on the 17th July 2023. If this is how they treat their clients, they can bugger off, and I will never do business with them again.

July 17, 2023
Unprompted review
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Rated 5 out of 5 stars

Good

Good
Easy to use

July 11, 2023
Unprompted review
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Reply from Truecaller

Thanks for sharing!

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Rated 1 out of 5 stars

True Caller Invade Privacy and can't…

True Caller Invade Privacy and can't delete personal info

July 3, 2023
Unprompted review
Truecaller logo

Reply from Truecaller

Hey there! You can delete your information whenever you want. Visit the privacy center in your app and choose to delete your data. If you need more help, please contact our support > support@truecaller.com

Rated 1 out of 5 stars

I subscribed to Truecaller Premium from…

Update:
I've got my refund, but they scam people even though I canceled my subscription they charged me for extra year and I found out that multiple people have the same issue with them.
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I subscribed to Truecaller Premium from their website but have been unable to access the premium features on my phone for days now.

Support responses have been repetitive and unhelpful. I think they don't even read my responses just repeat the answer again and again.

June 12, 2023
Unprompted review
Rated 1 out of 5 stars

"TRUECALLER" are based in India where the troubles/harassments/scams come from

"TRUECALLER" if you read, their terms and conditions at the very end you will see that, they are based in India New Delhi,the country where most calls come from !!!

May 29, 2023
Unprompted review
Truecaller logo

Reply from Truecaller

Hey there, we think you have this mixed up. We are actually headquartered in Stockholm, Sweden. Because there are so many scams and harassment calls in India, that is where we have organically grown to be a very needed and popular app. Therefore, we opened more offices in India to help be a local presence and understand the people who use our app.

We also have offices in Nigeria, Kenya, Colombia and the U.S.

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Rated 1 out of 5 stars

Terrible experience with scamming developer

Premium service not activated even after multiple attempts to contact support.
I purchased truecaller premium from Google Play Store and the money was deducted from my card. The app did not update my subscription and shows as if it was never paid. I contacted support multiple times, day after day and they initially claimed that I never made the payment even though I shared proof from Google Play Store. After this, any support ticket I opened was closed without any communication and they claimed it is resolved. I looked through reviews on the play store and it seems that taking money and not activating premium service is a trend and the developer is scamming customers. I tried to get a refund from Google but they claim that it does not meet their policies and I should contact the developer myself. This is just so frustrating.

April 25, 2023
Unprompted review
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Reply from Truecaller

Hey there, sorry to hear this. We are an Editor's Choice developer on Google Play, and have over 350 million people with a 4.5 star rating. Like many apps, we do not handle payments for subscriptions - that would be 100% Google Play. If money was deducted through your bank account, but not credited through Google's subscriptions, you need to be speaking to Google Play about why it would not be linked properly. Happy to discuss this more to resolve it - please let's open this conversation again by contacting us through support > support@truecaller.com.

Rated 1 out of 5 stars

Brug det ikke

Brug det ikke, når først dit nummer er i deres system, vil du modtage opkald, som du ikke engang kender. Alle steder fra, det virker ikke som et opkalds-id og blokering program i min øjen Virker mere som et program, der kan sende alle slags lort til dit mobilnummer

Don't use it, once your number is in their system you will receive calls that you don't even know. Of all places, it doesn't work like a caller ID and blocking program in my eyes Seems more like a program that can send all kinds of crap to your mobile number

April 22, 2023
Unprompted review

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