True Traveller Reviews 3,340

Easy claims, Super fast replies, great customer service and no BS insurance. I have filled a few claims and service was always top notch. Highly recommend!

My case was reviewed very quickly, and i was kept updated. I was impressed by the claim process.

I had a great experience with True Traveller so far, they are helpful, patient and lovely, both by e-mail and phone. They super helped me with my last two claims (doctors). Highly recommend!! :)

Dasa the claimer assistant , was so efficient

Very quick and simple!! True Traveller are amazing!!
I took a fall in KohTao and cut up my leg. The next morning I went to the clinic to get it checked out and there were signs of inflammation, so I had to pay approx £200 for antibiotics and a blood test.
I launched my claim straight after and I had a response and the money back within 45 minutes! Unsure if this would be the case for larger claims but I am feeling very reassured I made the right choice going with True Traveller!!

My experience was extremely positive. It was the first time I had to file a complaint, and every step was quite straightforward. From the first day, I called customer support, I felt reassured and guided at every turn. Additionally, I would like to highlight the efficiency of the email customer service, which was fabulous and could support and guide me throughout, resolving everything in just 2-3 days. I couldn't have asked for anything better.

After a bad sickness I submitted a claim. The confirmation of the refund came almost immediately. Thank you so much for your great service!

I had a quick medical expense and never thought it would be dealt with so quickly and efficiently. Most insurances I’ve been with will harass you with bureaucratic requests until you give up. Dasa, the person who was put in touch with me about my expense, was also extremely efficient. Everything was sorted and reimbursed within 24h.

I had to claim for an Inguinal Hernia that developed during my travels.
I filed a claim online through the True Traveller website attaching photos of any invoices from the hospital, Pharmacy, etc.
True Traveller dealt with my claim very efficiently and very quickly. They reimbursed the fees I had incurred directly to my bank account.
Very impressive claims handling from True Traveller.
I would highly recommend them if you require travel insurance.

I have really been bowled over by my experience with True Traveller thus far. They are incredibly efficient and effective, which when you are constantly on the road, makes one feel really safe and supported. I can't recommend them highly enough.

The claims process was easy and paid out straight away. Very impressed with True Traveller

I am thoroughly satisfied with my experience using TrueTraveller for my travel insurance needs. Having had to make medical claims twice, their process was smooth and hassle-free, with claims being paid out without any issues. Impressively, the funds were dispatched the very next day and reflected in my account on the following day. The efficiency and reliability exhibited by TrueTraveller have assured me that this is my go-to travel insurance company for any future travels. Highly recommended for anyone looking for dependable travel insurance.

My daughter, on holiday in Bali during the Christmas holidays, felt ill and had to go to a medical centre. Not knowing if they would have admitted her and having no idea about the total cost of medical treatment, we preferred to open her claim by calling the telephone number, active 24/7. Fortunately, at the end of a day of treatment she was discharged. The evidentiary documentation was uploaded to the website and, after a few hours, I received the bank transfer with the reimbursement of the expenses incurred. A tip for travellers. The tourist telephone card purchased on site did not allow voice calls to be made and contained only data traffic. Since I was also abroad without the possibility of making voice calls, my daughter had to ask one of her friends in Australia to call for her. Make sure your SIM allows phone calls, because in critical moments it can become difficult to deal with simple situations.

Fast and informative respons. Great service.

A simple claim, settled almost immediately. Honestly couldn't believe the speed it happened. No questions, I had everything I needed and it was completed with such efficiency, thank you.

We took out an expensive travel insurance policy to cover a season skiing, including off piste. Our trip was curtailed because my father was hospitalised and subsequently died.
The only claim we made was for the cost of our seasonal ski passes and nothing else.
True Traveller refused our claim on the grounds it constituted 'loss of enjoyment'. Considering the circumstances, this seemed very callous.
We were at a loss how something as fundamental as a ski pass was not covered by a policy taken out for skiing.
I am very upset now to be accused of sharp practice by the insurance company.
It was only after True Traveller refused our claim that we approached the ski area to ask whether, as a gesture of goodwill, they could refund our ski pass. They had no obligation to do so, and went away to think about it.
They came back several days later to offer a credit for next year, which we probably can't use, but we really appreciated the gesture and their kindness and compassion.
In the meantime, True Traveller had a change of heart and offered to pay our claim. Although not specifically listed under curtailment, they said that sometimes the spirit of the policy should be taken into consideration. In the background, they went away to try and recoup some of their expenses from the ski area and were told that we had been given a voucher.
Then they implied fraudulent behaviour on our part! When you've spent your life being scrupulously honest, it is so hurtful and insulting and I hope they amend their response to our review.
Although the claim process has been disappointing and very upsetting we are pleased with the outcome. They honoured the claim and later communications have restored some confidence in the company.

A very simple, smoothly and quick process

Easy to claim, put in at night and by the morning the money was in my bank, they made it so easy and I’m very happy with the service.

Omg! Best insurance and insurance experience ever. TrueTraveller is really something. Unfortunately I got bitten by a cat in Thailand. I went to the local clinic, got my treatment, payed.. then I did the claim short after at the morning, included bills and medical report and at the same day at evening I had money on my bank account 🤯🤯🤯 Thank you! Could not reccomend you more. Hopefully I wont need the service of claims ever again 😅 but I will sure use True Traveler services everytime I will be traveling!!! ❤️❤️❤️