True Traveller Reviews 3,340

I made a claim for medical expenses on behalf of my girlfriend following a medical incident in India. I was expecting it to take some time to settle but I put my claim in on a Monday and the money was in my bank account by the following afternoon. Amazing service - I cannot fault them. Many thanks to Patrik who was handling my case. Thank you. Tomas

I highly recommend true travel! Super fast and great communication and sorted my claim out so fast!! I’m so grateful and really appreciate all their help! Shout out to Patrik and Dasa! Thank you so much :)!

My camera broke whilst on travel & had a very good customer care experience.
Guided with step by step assistance & concluded to insurance settlement.
I thank TrueTravellers for their service. Very professional.

After submitting all the documents True Traveller resolved my case and paid me out the next day!

They are great, I can only recommend them! :)

Only 3 stars. Because when the emergency happened it was really hard to get a hold on the emergency team. I could only reach the sales team. They helped me contact the emergency team.
And I had email contact with them. They used a lot of time to assess my case. I was laying in a lot of pain, waiting 1 week for the medical team to approve what the doctor recommended a week earlier.

After they approved the surgery, they have been good. Was also easy to reimburse what I had to pay for the first visits to the hospital. They have also been good with the follow up with later doctor appointments and physiotherapy.

Highly recommend this company for anyone travelling. The company processes claims in such a timely manner. The cost of doctors fees abroad is so expensive, it's an ease having this insurance knowing how fast they work with you to ensure you receive your money you are entitled to back in your account. Ana was a great help during my second claim. Thank you :)

I took out a years long policy and unfortunately I encountered a new health problem whilst away, requiring different consultations, an MRI scan and surgical procedure. I had to phone the 24/7 helpline as some costs were due to be over £500 each. TT were able to confirm approval for these costs within the day, as I needed an answer quickly as things were moving fast.
When I claimed the money back the funds were in my account quickly (1-7 days). The more evidence you can upload the quicker the reimbursement.

I still have 6 months of my trip left but feel reassured knowing I have TT travel insurance covering me. They’re not like other insurance companies who have lots of loopholes to get out of paying and clunky online systems.

I can’t remember everyone’s names but Dasa, Matej and Vera were all helpful, friendly and responded promptly.

The only negative I experienced was a member of staff I spoke to on the 24/7 helpline. I spoke to 4 different people, of whom 3 were friendly and helpful. Unfortunately one woman had an annoyed tone and kept confusing me by saying conflicting things. When I tried to clarify what she was saying she became frustrated with me; exasperated sighing, laughing and saying “I don’t know what you want / I never said that”. I was a bit shocked at the end of the call as her demeanour was completely different to the rest of the TT team. I know everyone can have a bad day, so hopefully it was just that, but had she been the first person I’d spoken to I would have had a bad first impression of TT.

But as I said I would definitely recommend TT for your travel insurance!

I made a claim for medical expenses following a snowboarding accident. I was expecting it to take some time to settle but I put my claim in on the Monday evening and the money was in my bank account by the following afternoon. Perfect service - I cannot fault them. Many thanks to Dasa who was handling my case.

I only claimed £17.80 for a medical expense but it was decided and I had the money in my account within one working day!

Express communication from True Traveller's side, great experience overall.

Based on good reviews from people who had True Traveller insurance in Canada, I decided to choose it for my WH visa in New Zealand. It’s been a little over a week since I had a work injury. It has only been a few days since I filled my claim for visit to the ER and prescription medicine, and it has already been settled. And I mean everything! Super quick communication, successful claim, money in the bank (foreign currency just to add). Done, easy.

Excellent online service. Claim process was exceptionally straightforward and payment received within 48 hours.

I had to claim due to a medical issue that developed prior my trip commenced. True Traveller guided me and helped me with the compiling of documents and medical certification. Whilst being demanding they were also professional, fair and understanding. Upon submitting all documents I was refunded without delay.

Quick response to a claim and full communication,

Hassle free and quick CDW excess claim, so far good experience, satisfied customers.

Very helpful and considerate people that are willing to help you every step of the way!

My claims were dealt with promptly professionally and compassionately. Plus communication was excellent.

I needed a rather complicated insurance cover (well, extremely complicated to the broker I tried first). True Traveller are clearly experts in this field as I had everything I needed within minutes. Their chat facility is manned by someone who knows their products inside out, their email response time was super fast (they promise to get back to you with 24 hours, I had a reply in under 24 hours). I am now confident that I have exactly the right product. Review based on service as I hope I don’t need to test the claims service but I am sure it would be top notch. Highly recommended.

Myself and my husband have used True Traveller as our insurer on several occasions now for various length of trips. It always is on top of our list when choosing the insurance before we head off. Yes, it may seem pricey at times, but it's totally worth it, plus when you break it down to daily cost it really is a great value ( our current one costing £2.05 per day) considering it covers a lot of sports and has great add ons, so you can adventure with calm mind knowing that should an unfortunate accident happen you are going to be in good hands.
We usually travel several months up to a year at the time and have had our fair share of misfortunes encountered on our ways, from cancelled flights during covid and missed flights due to the weather to stolen luggage, including passports to fractured bone and I am so grateful to efficient assistance of true traveller staff that has sorted us out in compassionate and quick manner. I have no hesitation to recommend this company to any adventurer out there, looking to have a great insurance backing up their travels. P.s. Choosing the no excess is worth to add on.