The staff are fabulous, as always. This is one customer service desk I'm not worried about ringing. There were glitches on the website when I tried to make a timely renewal application which meant I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My wife and myself both have Blue Badges and both have our own cars but we share an email address. Our badges have different Tyne Tunnel exemption expiring dates, this has caused some confusion which... See more
Company replied
Applied for blue badge exemption. After the time of 14 days approximately I phoned today 03/06/26 to enquire of progress. I spoke to staff member David who looked into my account and informed me t... See more
Company replied
I simply re-applied for my Tyne Tunnel Disability exemption by sending a scan of both side of my blue badge and have had it renewed for another 12 months. I dont know why its just for 12 mths as I'm... See more
Company replied
Company details
Written by the company
TT2 Ltd. operates the Tyne Tunnels as a toll road. They are managed by the North East Combined Authority (NECA). The Bylaws, which are approved by the Department for Transport, regulate the Tunnels.
Contact info
TT2 Limited, Administrative Building, NE28 0PD, Tyne and Wear, United Kingdom
- 01915740031
- Contact form contact via our website
- www.tt2.co.uk
4.5
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to use account
Ideally this would be be free! However, using their easy online system to load credit. Ensures I don't get caught out by forgetting to pay. Have added my whole families cars!
June 18, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Mark,
Thank you for your review. We are pleased to hear you found our system easy to navigate. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Advertisement
When I had a query the staff were very…help when needed
When I had a query the staff were very helpful and polite.
Also really helpful.
June 14, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Keith,
We appreciate your review. It is great to hear our team was able to assist you with your enquiry.
TT2 Customer Experience Team
Very good service and a very quick…
Very good service and a very quick response
June 19, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Thomas,
Thank you for your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
The process to renew Blue Badge was…
The process to renew Blue Badge was hassle free.
Contacteded a member of staff to answer a query which they did in a very polite manner.
June 1, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Mr Wardle,
Thank you for your review. We are pleased to hear you found your exemption application process hassle free. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Every helpwas given to cpmplete this…
Every helpwas given to cpmplete this application
June 17, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Warren,
We appreciate your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Advertisement
Very good company to deal with
This company have always been very helpful and kept me well informed how my application was progressing. If I needed to speak to someone they were always curticusand well informed.
Well done TT 2.
June 17, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Philip,
Thank you for your review. We are happy to hear our team were able to assist you with your enquiries. Our team is always working hard to provide a helpful service.
TT2 Customer Experience Team
No compassion or reason
The response to my appeal suggests it was read by someone with no compassion and little grasp on reality. Why would I want an account if this was my only ever use of the tunnel? No explanation to my complaint that a day is too short to expect payment within, when there's no facility to pay later with a small supplement. Straight to a penalty charge! Legal extortion
June 4, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Steve,
We are sorry to hear about your experience. When travelling through the Tyne Tunnels, a payment for toll is due midnight the following day. The timeframe for payment is set in the Tyne Tunnel Bylaws, which are governed by Central Government. This timeframe is set to encourage the lowest non-compliance rate possible.
If you have exhausted the appeals process and would like to raise a complaint, please see the link below.
https://www.tt2.co.uk/help/complaints-process/
TT2 Customer Experience Team
The form was easy to complete and the…
The form was easy to complete and the reply was made within the deadline. Good service thank you.
June 17, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Michael,
We appreciate your review. It is great to hear you found your exemption application easy to complete. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Good communication and operational…
Good communication and operational excellence
June 17, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Michael,
Thank you for your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Advertisement
It was so easy to apply for a pass for…
It was so easy to apply for a pass for the Tyne tunnel and the TT were very helpful
June 7, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Mr Walton,
Thank you for your review. We are glad to hear you found your exemption application easy to complete. Our team is always working hard to provide a helpful service.
TT2 Customer Experience Team
Straightforward application process
Straightforward application process. Good comms no problems at all. Many thanks
June 16, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Gina,
We appreciate your review. It is great to hear you found your exemption application process straightforward. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Reply from Tyne Tunnels
Hi Paul,
Thank you for your review. Our team is always working hard to provide a quick and easy service.
TT2 Customer Experience Team
Great service
Straight forward forms to fill in. Attachments easy to add I.e photos etc.
Very speedy response
June 15, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Catherine,
Thank you for your review. We are happy to hear you found your exemption application process straightforward. Our team is always working hard to provide a quick service.
TT2 Customer Experience Team
Advertisement
Reply from Tyne Tunnels
Hi David,
We appreciate your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Quick and accurate service.
June 12, 2026
Unprompted review
Reply from Tyne Tunnels
Hello,
Thank you for your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Reply from Tyne Tunnels
Hi Jo,
Thank you for you review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Great Service by TT2 Customer Service
I had cause to contact TT2 Customer Services following my wife having been rushed into hospital. Sue is the account holder, however when I explained the situation the Service Advisor couldn't be more helpful explaining what I needed to do regarding travelling and paying for my numerous journeys.
Friendly and professional throughout. Thank You.
June 12, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Paul,
We appreciate your review. It is great to hear our team was able to assist you with your enquiry. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Advertisement
No problems ‘ staff very friendly and…
No problems ‘ staff very friendly and helpful *****
June 3, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Lesley,
Thank you for your review. Our team is always working hard to provide a friendly service.
TT2 Customer Experience Team
The steps to renewal were simple enough…
The steps to renewal were simple enough for me. They were well explained too.
June 2, 2026
Unprompted review
Reply from Tyne Tunnels
Hello,
We appreciate your review. It is great to hear you found your exemption renewal application simple. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Very easy to complete, kept informed.
It all went smoothly, easy to complete. Kept informed of what was going on. Also not a long time to wait. Good experience. Thank you.
June 12, 2026
Unprompted review
Reply from Tyne Tunnels
Hi David,
Thank you for your review. We are pleased to hear you found your exemption application easy to complete. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.