The staff are fabulous, as always. This is one customer service desk I'm not worried about ringing. There were glitches on the website when I tried to make a timely renewal application which meant I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My wife and myself both have Blue Badges and both have our own cars but we share an email address. Our badges have different Tyne Tunnel exemption expiring dates, this has caused some confusion which... See more
Company replied
Applied for blue badge exemption. After the time of 14 days approximately I phoned today 03/06/26 to enquire of progress. I spoke to staff member David who looked into my account and informed me t... See more
Company replied
I simply re-applied for my Tyne Tunnel Disability exemption by sending a scan of both side of my blue badge and have had it renewed for another 12 months. I dont know why its just for 12 mths as I'm... See more
Company replied
Company details
Written by the company
TT2 Ltd. operates the Tyne Tunnels as a toll road. They are managed by the North East Combined Authority (NECA). The Bylaws, which are approved by the Department for Transport, regulate the Tunnels.
Contact info
TT2 Limited, Administrative Building, NE28 0PD, Tyne and Wear, United Kingdom
- 01915740031
- Contact form contact via our website
- www.tt2.co.uk
4.5
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service. Easy to understand and kept upto date all the way through the renewal process
June 11, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Ian,
Thank you for your review. We are pleased to hear you found your exemption renewal application easy to understand.
TT2 Customer Experience Team
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Reply from Tyne Tunnels
Hi Mr Stoddon,
We appreciate your review. It is great to hear you found your service easy to use. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Straight forward renewal form
Straight forward renewal form, speedy reply to my application Thanks TT
May 30, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Mike,
Thank you for your review. We are glad to hear you found your exemption renewal application straightforward. Our team is always working hard to provide a quick service.
TT2 Customer Experience Team
Reply from Tyne Tunnels
Hi Janet,
Thank you for your review. We are pleased to hear you found your exemption application easy to complete. Our team is always working hard to provide an easy service.
TT2 Customer Experience Team
Easy to apply for
May 29, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Alan,
We appreciate your review. It is great to hear you found your exemption application easy to complete.
TT2 Customer Experience Team
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Very efficient & obliging
Very efficient & obliging, we did on line and it was straight forward, even when I got my registration wrong, they made contact with me, and I was able to correct it in time. But I did make a call to be sure, and the lady on the phone very pleasant answered my query.
June 3, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Patricia,
Thank you for your review. We are happy to hear you found your exemption application straightforward. Our team is always working hard to provide an efficient service.
TT2 Customer Experience Team
Great Website
Easy form to fill in online. Very quick reply concerning blue badge. Website nicely laud out.
June 8, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Philip,
We appreciate your review. It is great to hear you found your exemption application easy to complete. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Very easy process and kept UTD on…
Very easy process and kept UTD on progress many thanks
June 3, 2026
Unprompted review
Reply from Tyne Tunnels
Hello,
We appreciate your review. It is great to hear you found your exemption application easy to complete. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Very helpful lady advised me on how to…
Very helpful lady advised me on how to renew blue badge exemption application.
May 22, 2026
Unprompted review
Reply from Tyne Tunnels
Hello,
Thank you for your review. We are glad to hear our team was able to assist you with your exemption renewal application.
TT2 Customer Experience Team
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Easier than I thought for someone who…
Easier than I thought for someone who is not good on computers
June 4, 2026
Unprompted review
Reply from Tyne Tunnels
Hi James,
Thank you for your review. We are pleased to hear you found your exemption application easy to complete. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Simple straight forward form
Simple straight forward form, acknowledged receipt quickly, answered in a short reasonable time.
Very helpful.
A good organisation.
June 3, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Paul,
We appreciate your review. It is great to hear you found your exemption application process simple. Our team is always working hard to provide a quick service.
TT2 Customer Experience Team
Applied for blue badge exemption.
Applied for blue badge exemption.
After the time of 14 days approximately I phoned today 03/06/26 to enquire of progress.
I spoke to staff member David who looked into my account and informed me that it would be approved this morning and I would receive an email confirming approval. True to his word, very polite and a pleasure discussing the process.
Happy days 😊
June 3, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Antony,
Thank you for your review. We are happy to hear that David was able to assist you with your exemption application. Our team is always working hard to provide an efficient service.
TT2 Customer Experience Team
Really nice patient staff
Really nice patient staff.
I’d made mistakes applying for an Exemption and they replied twice asking me to clarify information. Very courteous and nice about it.
June 3, 2026
Unprompted review
Reply from Tyne Tunnels
Hello,
We appreciate your review. It is great to hear our team was able to assist you with your exemption application. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
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Renewal of our Disability Exemption
Renewal of our Disability Exemption was very straight forward and quick, if you remember to renew before the exemption runs out. Many thanks to all at TT2.
June 2, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Graham,
Thank you for your review. We are happy to hear you found your exemption application straightforward. Our team is always working hard to provide positive experience.
TT2 Customer Experience Team
You kept me well informed
June 1, 2026
Unprompted review
Reply from Tyne Tunnels
Hello,
Thank you for your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Fantastic experience and help given as…query on blue basge
Fantastic experience and help given as a person who experiences memory and anxiety issues I felt that my query was listened to and resolved to a fantastic level
May 29, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Michele,
Thank you for your review. We are pleased to hear our team was able to assist you with you exemption account enquiry. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Always first class service.
As on previous occasions the service I have received has been first class. The staff are always courteous and very helpful at all times and a credit to Tyne Tunnels. Well done.
May 28, 2026
Unprompted review
Reply from Tyne Tunnels
Hello,
Thank you for your review. We are happy to hear our team were able to assist you with your enquiries.
TT2 Customer Experience Team
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Excellent at keeping you informed how…
Excellent at keeping you informed how your registration is progressing.
May 28, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Grace,
We appreciate your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Excellent work by Rory
Excellent work by Rory
Wait on phone not too long
Compared to others
Was very patient
And very respectful
Checked with a colleague to ensure compliance as our problem (self inflicted o believe)
And assured us we would hear from them with in a couple of days
In fact it was a couple of hours
May 26, 2026
Unprompted review
Reply from Tyne Tunnels
Hi David,
We appreciate your review. It is great to hear our team was able to assist you with your enquiry. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
You kept us informed every step of the…
You kept us informed every step of the way. You were promt with my request
May 22, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Patricia,
Thank you for your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
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