Tyne Tunnels Reviews

3,744

•

4.5

Toll Road Rest Stop

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Review summary

Created with AI, based on recent reviews

Looking at 595 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being fabulous, professional, and exceptionally helpful, making interactions pleasant and supportive. Many people appreciate the smooth, easy, and straightforward processes for applications and renewals, often describing the service as excellent and hassle-free. Reviewers also highlight the prompt responses and quick processing times, ensuring efficient communication and rapid resolution of requests. However, some customers also noted difficulties with certain online processes, such as uploading documents or navigating the system on a PC, which proved challenging for a few, especially older or disabled individuals.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing them as professional, helpful, and patient.... See more

Service

Customers consistently note positive experiences with service, describing it as efficient, excellent, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the online forms and application... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness and efficiency... See more

Response time

Customers had positive experiences with response times, frequently praising the prompt and quick replies to... See more

Reviews shaping this summary

The staff are fabulous, as always. This is one customer service desk I'm not worried about ringing. There were glitches on the website when I tried to make a timely renewal application which meant I... See more

Company replied

My wife and myself both have Blue Badges and both have our own cars but we share an email address. Our badges have different Tyne Tunnel exemption expiring dates, this has caused some confusion which... See more

Company replied

Applied for blue badge exemption. After the time of 14 days approximately I phoned today 03/06/26 to enquire of progress. I spoke to staff member David who looked into my account and informed me t... See more

Company replied

I simply re-applied for my Tyne Tunnel Disability exemption by sending a scan of both side of my blue badge and have had it renewed for another 12 months. I dont know why its just for 12 mths as I'm... See more

Company replied

Company details

Toll Road Rest Stop

Written by the company

TT2 Ltd. operates the Tyne Tunnels as a toll road. They are managed by the North East Combined Authority (NECA). The Bylaws, which are approved by the Department for Transport, regulate the Tunnels.

Contact info

TT2 Limited, Administrative Building, NE28 0PD, Tyne and Wear, United Kingdom
01915740031
Contact form contact via our website
www.tt2.co.uk

4.5

Excellent

4K reviews

5-star

4-star

3-star

2-star

1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Write a review

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Apr 30, 2026

Great service with easy to navigate…

Great service with easy to navigate website and friendly staff.

April 30, 2026

Unprompted review

Reply from Tyne Tunnels

Apr 30, 2026

Hello,

Thank you for your review. We are pleased to hear you found our website easy to navigate. Our team is always working hard to provide a positive experience.

TT2 Customer Experience Team

Apr 30, 2026

April 13, 2026

Unprompted review

Reply from Tyne Tunnels

Apr 28, 2026

Hi Margaret,

Thank you for your review. We are glad to hear our team was able to assist you with your enquiry.

TT2 Customer Experience Team

Apr 27, 2026

Except certificate

They sent a reminder and delt with the renewal quickly and efficiently

April 27, 2026

Unprompted review

Reply from Tyne Tunnels

Apr 28, 2026

Hello,

We appreciate your review. It is great to hear you found your exemption renewal process quick. Our team is always working hard to provide an efficient service.

TT2 Customer Experience Team

Apr 26, 2026

staff were extremely helpful

staff were extremely helpful and informative and kept me updated on my application,I can not thank them enough, thank you

April 24, 2026

Unprompted review

Reply from Tyne Tunnels

Apr 27, 2026

Hi Larry,

Thank you for your review. We are happy to hear our team was able to assist you with your exemption application. Our team is always working hard to provide a positive experience.

TT2 Customer Experience Team

Apr 25, 2026

My wife had a seizure and was rushed to…

My wife had a seizure and was rushed to hospital and I forgot to pay the toll that day. I disputed this 3 times and although I was unsuccessful they put my fine up after stating this would not increase whilst I appealed. During this time period I was sent another 2 fines, when checking the dates of the journeys were not showing in my app and I had money in to cover them. I rang them up and they accepted it was a mistake, what if I had not rang and went ahead and paid these, I can see online now there was an app glitch that day. It seems they are able to make mistakes and send threatening letters out yet the people using the tunnel can not. Avoid at all costs.

February 27, 2026

Unprompted review

Reply from Tyne Tunnels

May 8, 2026

Hi Michael,

We are sorry to hear about your experience. To ensure that customers are treated consistently, fairly, we have a three stage appeals process and complaints process. This allows customers to have multiple assessments of their case. We are happy to see in this instance that the correct outcome was reached.

If you have any further questions you can contact our team at 0191 574 0031

TT2 Customer Experience Team

Apr 23, 2026

Great that my disabled pass has been…

Great that my disabled pass has been approved again many thanks 😊

April 23, 2026

Unprompted review

Reply from Tyne Tunnels

Apr 24, 2026

Hi Keith,

Thank you for your review. Our team is always working hard to provide a positive experience.

TT2 Customer Experience Team

Apr 23, 2026

I applied for a blue badge exemption

I applied for a blue badge exemption , it was straight forward and lightning fast. Like I was speaking to someone on a phone grate service thank you

April 23, 2026

Unprompted review

Reply from Tyne Tunnels

Apr 24, 2026

Hi Kay,

We appreciate your review. It is great to hear you found your exemption application straightforward. Our team is always working hard to provide a positive experience.

TT2 Customer Experience Team

Apr 22, 2026

Easy to apply and quick response from…

Easy to apply and quick response from TT staff

April 22, 2026

Unprompted review

Reply from Tyne Tunnels

Apr 23, 2026

Hi Anthony,

Thank you for your review. We are happy to hear you found your exemption application process quick and easy. Our team is always working hard to provide a positive experience.

TT2 Customer Experience Team

Apr 22, 2026

Very easy to apply and information…

Very easy to apply and information given on regular basis

April 22, 2026

Unprompted review

Reply from Tyne Tunnels

Apr 23, 2026

Hi Norma,

We appreciate your review. It is great to hear you found your exemption application easy to complete.

TT2 Customer Experience Team

Apr 22, 2026

Every aspect of the service was first…

Every aspect of the service was first class. Thank you.

April 22, 2026

Unprompted review

Reply from Tyne Tunnels

Apr 23, 2026

Hi Brian,

Thank you for your review. Our team is always working hard to provide a positive experience.

TT2 Customer Experience Team

Apr 22, 2026

Simple to use online application system…

Simple to use online application system , just operator error at my end !

April 22, 2026

Unprompted review

Reply from Tyne Tunnels

Apr 23, 2026

Hello,

Thank you for your review. We are glad to hear you found your exemption application process simple.

TT2 Customer Experience Team

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