The staff are fabulous, as always. This is one customer service desk I'm not worried about ringing. There were glitches on the website when I tried to make a timely renewal application which meant I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My wife and myself both have Blue Badges and both have our own cars but we share an email address. Our badges have different Tyne Tunnel exemption expiring dates, this has caused some confusion which... See more
Company replied
Applied for blue badge exemption. After the time of 14 days approximately I phoned today 03/06/26 to enquire of progress. I spoke to staff member David who looked into my account and informed me t... See more
Company replied
I simply re-applied for my Tyne Tunnel Disability exemption by sending a scan of both side of my blue badge and have had it renewed for another 12 months. I dont know why its just for 12 mths as I'm... See more
Company replied
Company details
Written by the company
TT2 Ltd. operates the Tyne Tunnels as a toll road. They are managed by the North East Combined Authority (NECA). The Bylaws, which are approved by the Department for Transport, regulate the Tunnels.
Contact info
TT2 Limited, Administrative Building, NE28 0PD, Tyne and Wear, United Kingdom
- 01915740031
- Contact form contact via our website
- www.tt2.co.uk
4.5
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The TT2 advisor was very considerate…
The TT2 advisor was very considerate and helpful with my Blue Badge exemption application, and fully understood my situation.
April 14, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Barry,
Thank you for your review. We are pleased to hear our team was able to assist you with your exemption application.
TT2 Customer Experience Team
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Very easy to renew Blue Badge
Very easy to renew easy to follow instructions.
April 17, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Colin,
Thank you for your review. We are happy to hear you found your exemption renewal application process easy to follow.
TT2 Customer Experience Team
The whole team at TT2 are great
The whole team at TT2 are great. Very helpful and super fast whenever I need to renew my account, and they make the whole process so easy. Keep up the great work guys. Thank you.
April 17, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Edward,
We appreciate your review. It is great to hear you found your exemption renewal application process quick and easy. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Easy
Easy, relatively quick process in applying for blue badge exemption.
Thank you
April 17, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Jeff,
Thank you for your review. We are glad to hear you found your exemption application process easy. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
1st Class Experience
No fuss, no bother.
The Renewal Notice arrived in very good time.
The online forms was very straightforward.
In the past when I had difficulty with the size of the photos, the people to who I spoke could not have been more helpful.
This time, I managed to get it right
The people who run the system are polite and helpful both online and on the phone.
I am very happy!
April 17, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Michael,
Thank you for your review. We are happy to hear you found your exemption renewal application straightforward. Our team is always working hard to provide a polite and helpful service.
TT2 Customer Experience Team
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Blue Badge for the tunnel
This great makes a big difference been able to go the tunel with my blue bage
April 16, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Indie,
We appreciate your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Absolute joke
Absolute joke. I have the app, I top up the app. I had a return journey through, didnt register on the app, so payment was not made. Sending me fines for something out of my control, they wanted this automated system, they want to charge people. Tax payers paid for a tunnel used by a private company to charge tax payers who are doing all the right things. Disgusting.
April 5, 2026
Unprompted review
Reply from Tyne Tunnels
Hi James,
We are sorry to hear about your experience. The Tyne Tunnels are private roads that do not benefit from local authority or Government-funded maintenance, refurbishment or operational support.
The Tunnels require constant maintenance and operation, and as we are a private road, it is vital that tolls continue to be collected to cover the costs for the extensive operation, safety and maintenance of the tunnels.
You can read more about this here: https://www.tt2.co.uk/toll-information/why-pay-a-toll/
If you feel you have wrongfully been issued an Unpaid Toll Charge Notice, you can appeal up to three times using the link below.
https://www.tt2.co.uk/pay-an-unpaid-toll-charge-notice-utcn/appeals-best-practices/
TT2 Customer Experience Team
Very easy to renew my application
Very easy to renew my application, all questions are answered online, making the process simple to check mplete
April 6, 2026
Unprompted review
Reply from Tyne Tunnels
Hello,
We appreciate your review. It is great to hear you found your exemption renewal application easy to complete. Our team is always working hard to provide a simple service.
TT2 Customer Experience Team
Reply from Tyne Tunnels
Hi Royston,
Thank you for your review. We are pleased to hear you found your exemption application renewal process easy.
TT2 Customer Experience Team
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Reply from Tyne Tunnels
Hi Paul,
We appreciate your review. It is great to hear you found your exemption application easy to complete. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
the renewal procedure
the renewal procedure was straight forward and went without a hitch
April 10, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Anne,
Thank you for your review. We are happy to hear you found your exemption renewal application straightforward.
TT2 Customer Experience Team
Excellent response and straight forward…
Excellent response and straight forward understanding from you guys
Thank you for your service
April 10, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Peter,
Thank you for your review. We are pleased to hear you found your exemption application process straightforward. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Was very easy to follow insructions…
Was very easy to follow insructions highly reccomend
April 8, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Carol,
We appreciate your review. It is great to hear you found your exemption application process easy. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
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Reply from Tyne Tunnels
Hi Marilyn,
Thank you for your review. Our team is always working hard to provide an efficient service.
TT2 Customer Experience Team
Prompt and helpful reply.
April 4, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Anne,
We appreciate your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
It was easy to register.
It was easy to register for a concessionary pass. The request was dealt with and approved efficiently and quickly.
April 2, 2026
Unprompted review
Reply from Tyne Tunnels
Hello,
Thank you for your review. We are happy to hear you found your exemption application easy to complete. Our team is always working hard to provide an efficient service.
TT2 Customer Experience Team
Blue badge
Straight forward application only waited about 10 days to receive confirmation .
April 3, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Janet,
We appreciate your review. It is great to hear you found your exemption application process straightforward.
TT2 Customer Experience Team
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The application was easy to complete…
The application was easy to complete and confirmation of acceptance was done quickly. Great service.
March 28, 2026
Unprompted review
Reply from Tyne Tunnels
Hi George,
Thank you for your review. We are pleased to hear you found your exemption application easy to complete. Our team is always working hard to provide a quick service.
TT2 Customer Experience Team
Easy to do staff very helpful Thankyou…
Easy to do staff very helpful Thankyou very much
April 2, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Morris,
Thank you for your review. We are glad to hear you found your exemption application easy to complete. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Not being very technical
Not being very technical
i found the process easy
March 25, 2026
Unprompted review
Reply from Tyne Tunnels
Hi Carol,
Thank you for your review. We are pleased to hear you found your exemption application process easy.
TT2 Customer Experience Team
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