I have just put in my order and will not be receiving it for another few weeks. So far I have been quite impressed with their efficiency and their professional skills. Karen answered our questions wit... See more
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Review summary
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Reviews shaping this summary
After my 10 year old Daisy Log Cabin Euro sash lock broke I was worried about security. I checked with the local "sheds" but was unable to find an exact replacement. I contacted Tuin direct by email a... See more
Company replied
Very helpful staff at Tuin. I got in touch with the company several times with various queries over the course of a week or two and Trina answered them all promptly, even though I am not quite ready t... See more
Company replied
Excellent company We had a shed installed 11 years ago and needed a few replacement logs Their current design didn’t mwtch our 11 years ago cabin However, Karen went above and beyond to arrange... See more
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Company details
About Tuin
Written by the company
Trust is not given it is built, and the Tuin team has over 50 years of experience building, designing and selling log cabins & summerhouses. We also sell sheds, saunas, hot tubs, gazebos, fence panels & timber. Tuin is your place for space.
- We are rated excellent on Trustpilot.
- Have a 10 year guarantee on all our garden buildings.
- Give you expert & impartial advice as our sales team do not work on commission.
Whether you know exactly what you want, or would like to chat through an idea, please call us or email or go to the website and use WhatsApp or live chat. Our team are in the offices from 9am to 5pm Monday to Friday and you can even visit the show site if you are in the area.
10 Year Guarantee
Log cabins, summerhouses and sheds
We believe it is important to protect your investment. Whether you buy a log cabin, summerhouse or shed from us, Tuin offers a 10 year guarantee that covers timber rot, fungal decay and insect infestation.
Contact info
Brooke Industrial Park, NR15 1HJ, Norwich, United Kingdom
- 01508 558308
- info@tuin.co.uk
- www.tuin.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Tuin
Many thanks for your review and for your 5 star rating. We greatly appreciate it. Kind regards, Charlie.
Would recommend
Excellent communication throughout and good products at a good price - would recommend
May 11, 2026
Reply from Tuin
Many thanks for your review and for leaving a 5 star rating. We really appreciate it. Do let us know if you need any further assistance. Kind regards, Charlie.
Very sturdy wire mesh frames
Very sturdy wire mesh frames, which I’ve connected together to make my garden more secure for my cat. They were all of a consistent size and quality, I’d buy again if needed. Only the delivery let it down, I was given a three day timeframe rather than a specific time or even day, and I certainly needed to be in to accept them. Polite driver though.
May 11, 2026
Reply from Tuin
Many thanks for leaving a review and for your 5 star rating, we greatly appreciate it. To clarify, our hauliers map out delivery routes to efficiently delivery to each address on a week-by-week basis. This is why we offer preferred delivery weeks for our products, not delivery days. We hope this helps. If you need anything else from us, feel free to get in touch with us again. Kind regards, Charlie.
Great customer service
My query about the price on an out of stock item was answered almost immediately, and all subsequent questions handled in a friendly, knowledgeable and efficient manner. Tuin agreed to hold the discount price on the item - a big cost saving for me. Ongoing communication has been excellent. Very impressed.
April 30, 2026
Reply from Tuin
Many thanks for leaving a review and for your generous 5 star rating. We greatly appreciate it. We will of course continue to keep in touch, and feel free to reach out if you have any more questions. Kind regards, Charlie.
Outstanding customer service
May 8, 2026
Reply from Tuin
Many thanks for your review and for your 5 star rating. We greatly appreciate it! Kind regards, Charlie.
Packaging was badly damaged
Packaging was badly damaged, impacting the integrity of the tiles purchased. Not impressed.
May 5, 2026
Reply from Tuin
Many thanks for your feedback. We a very sorry to hear that your shingles were affected by the packaging when delivered. I have passed this on to our Customer Care Manager who is more than happy to get in touch with you to discuss the issue further. Kind regards, Charlie.
Reply from Tuin
Many thanks for your review and for your 5 star rating, we greatly appreciate it. Kind regards, Charlie.
Reply from Tuin
Many thanks for your review and for your 5 star rating. If you need any further assistance, do get in touch. Kind regards, Charlie.
This review is only about the website I…
This review is only about the website I can't comment on the product
as delivery is only scheduled for mid May.
The website and product details are excellent and the purchase process is easy.
April 22, 2026
Reply from Tuin
Many thanks for taking time to leave a review and for your 5 star rating. We really appreciate it. Do let us know how you get on with your delivery and feel free to get in touch if you need anything else from us. Kind regards, Charlie.
Bespoke log cabin
Very helpful staff and always try to get back in touch with you as soon as possible. I changed the internal layout which was very easy to do, so have to wait a little longer to get my bespoke log cabin delivered but all in all very happy so far.
April 22, 2026
Reply from Tuin
Many thanks for taking time to leave a review and for your generous 5 star rating. We really appreciate it and are glad to hear your experience ordering a bespoke cabin with us. Do keep in touch and let us know if you need further assistance once delivered. Kind regards, Charlie.
How to order a summer house with no problems 😊 9
Kerry the adviser was excellent at helping me order my summer house and very patient 😀
April 22, 2026
Reply from Tuin
Many thanks for taking the time to leave a review and for your generous 5 star rating. We really appreciate it! We're glad to here we could be of assistance in finding your dream summer house. If you need anything else, do get in touch. Kind regards, Charlie.
Loved the metal cap and ball but…
Loved the metal cap and ball but unfortunately the bolt sent with it that secures the ball to the cap was too small and wouldn’t tighten.
Good delivery and good product, well packaged and reasonably priced just marred by the wrong sized bolt
April 22, 2026
Reply from Tuin
Thank you for your review and for your feedback. We're sorry to hear the bolt didn't secure as it is designed to. If you have not yet secured a replacement, do get in touch with us right away. We are also happy to talk through this issue more with you. Kind regards, Charlie.
Excellent customer service
We have had our cabin for many years now and it’s still as beautiful as it was the day we built it. My contact with the company today was to request a new door handle set as these over the years have started to show signs of age!. The phone call was answered swiftly and the lady I spoke to recommended I sent her a photo of what we wanted to replace, within a couple of hours I have been sent an email with a price which includes delivery which I am very happy with. I will be replying to her and placing the order. Thank you for your excellent customer service and support.
Jacqui K
April 24, 2026
Unprompted review
Reply from Tuin
Thank you very much for taking the time to leave a 5 star review. It is great to read that you are still enjoying your cabin and that we were able to provide a quick and efficient service for your replacement handle set. If you need anything further in the future you know where we are! Kind regards, Charlie.
Great delivery info
Great delivery info. Only slight niggle is that the order acknowledgement did not confirm the height of the matting I ordered - I had to phone to confirm.
April 17, 2026
Reply from Tuin
Thank you for leaving a review and for your 4 star rating. We will definitely take a look at the product information to see if we can make it any clearer in future order confirmations. Do let us know if you need anything else from us. Many thanks, Charlie.
Good customer service from Melanie
I can only give a review in the buying customer service as we haven’t had our cabin delivered yet. But Melanie that we dealt with was very helpful. Explained everything we needed to know. Went through all the options. Once we have the cabin I will write a further review
April 15, 2026
Reply from Tuin
Many thanks for taking the time to leave a review and for your 5 star rating. We're delighted to hear about your experience with Melanie and will pass the thanks on. Do let us know how you get on with your cabin when it is delivered, and if you need any further assistance, do get in touch. Kind regards, Charlie.
Reply from Tuin
Many thanks for leaving a review and for your 5 star rating. We're glad we could be of help. Let us know if you need anything else from us at Tuin. Kind regards, Charlie.
great gazebo at a really good price
great gazebo at a really good price. helpful staff. top company!
September 15, 2025
Reply from Tuin
Thank you for your kind review and for the 5 stars! Great to know that your gazebo, our team and our company have all met with standards we strive for! If you need anything further of course you know where to come! Kind regards, Charlie.
Bought some stain for the log cabin i…
Bought some stain for the log cabin i built a few years ago. Its the best stuff.
April 9, 2026
Reply from Tuin
Thank you for taking the time to leave a 4 star review, we are pleased to read that you are happy with the stain purchased. If you need anything further please do let us know. Kind regards, Charlie
Reply from Tuin
Many thanks for leaving a review and for your 5 star rating, we really appreciate it! Let us know if you need anything else. Kind regards, Charlie.
This is third of these gates ordered…
This is third of these gates I have ordered and as usual it is great quality & rapid delivery. Top service
Thanks
March 25, 2026
Reply from Tuin
Thank you for your kind review and for leaving a generous 5 star rating. We're very happy to hear that you've come back to purchase more gates. If you need any more, you know where to find us. Kind regards, Charlie.
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