I bought a log cabin frum Tuin about 9 years ago and was very happy with price, communications, delivery and after care. So far, they have been excellent again. There are up to 35% discounts at the mo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have just put in my order and will not be receiving it for another few weeks. So far I have been quite impressed with their efficiency and their professional skills. Karen answered our questions wit... See more
Company replied
Delivery well organised. Driver super helpful and placed our pallet exactly where we needed it , involving a quarter mile road run! Well packaged. You must watch all the customer knowledge videos t... See more
Company replied
After my 10 year old Daisy Log Cabin Euro sash lock broke I was worried about security. I checked with the local "sheds" but was unable to find an exact replacement. I contacted Tuin direct by email a... See more
Company replied
Company details
About Tuin
Written by the company
Trust is not given it is built, and the Tuin team has over 50 years of experience building, designing and selling log cabins & summerhouses. We also sell sheds, saunas, hot tubs, gazebos, fence panels & timber. Tuin is your place for space.
- We are rated excellent on Trustpilot.
- Have a 10 year guarantee on all our garden buildings.
- Give you expert & impartial advice as our sales team do not work on commission.
Whether you know exactly what you want, or would like to chat through an idea, please call us or email or go to the website and use WhatsApp or live chat. Our team are in the offices from 9am to 5pm Monday to Friday and you can even visit the show site if you are in the area.
10 Year Guarantee
Log cabins, summerhouses and sheds
We believe it is important to protect your investment. Whether you buy a log cabin, summerhouse or shed from us, Tuin offers a 10 year guarantee that covers timber rot, fungal decay and insect infestation.
Contact info
Brooke Industrial Park, NR15 1HJ, Norwich, United Kingdom
- 01508 558308
- info@tuin.co.uk
- www.tuin.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly team
Friendly team , all delivered as promised made whole experience pleasurable , would use agin without hesitation.
August 27, 2025
Reply from Tuin
Thank you so very much for your kind feedback and the 5 star review! I have shared this with the whole team, it's always great to read that a customer experience has been so positive. If you need anything at all going forward please do get in touch. Kind regards, Charlie.
From start to finish top quality…
From start to finish top quality service would and have highly recommended this well organised company. Well done all off you
September 1, 2025
Reply from Tuin
Thank you so much for your lovely feedback and the 5 star review! It is fabulous to read that every aspect of our service was to the standard we hope to deliver. I will pass on your comments to the whole team. Kind regards, Charlie.
Very responsive
Very responsive, Tuin seems tp be a family run buisiness, i found they had good processes in place for evey step of the transaction, no surprises, eveything happened when they said.
November 5, 2025
Reply from Tuin
Thank you very much indeed for your feedback and the 5 star review, whilst we are not a family business as such, we certainly pride ourselves in behaving as one. Should you need anything further please don't hesitate in getting in touch. Kind regards, Charlie.
Great communication
Great communication
Reached out to order a shed annexe with additional door, went above and beyond to achieve my order with my specific adjustments, delivery went smoothly, highly recommend.
October 23, 2025
Unprompted review
Reply from Tuin
Many thanks for taking the time to leave a review and for your generous 5 star rating. We really appreciate it and are glad to hear that we met and exceeded your expectations. Kind regards, Charlie
Delivered on time
Delivered on time, staff on phone answered all my queries without any problems and gave valuable tips and help.
August 28, 2025
Reply from Tuin
Thank you very much indeed for your kind feedback and the 5 star rating. We really appreciate it. I am pleased to see we were able to assist you where needed. Do let us know if you need anything further. Kind regards, Charlie.
Delivery well organised
Delivery well organised. Driver super helpful and placed our pallet exactly where we needed it , involving a quarter mile road run!
Well packaged. You must watch all the customer knowledge videos to be confident in a troublefree assembly.
A level base is critical to success!
Very satisfied once I realised the butyl roof adhesive was rolled up inside the pack!
August 27, 2025
Reply from Tuin
Thank you for your kind feedback and the 4 stars. Your feedback is really valuable to us and gives honest insight to future customers. if you need anything in the future please do give us a call. Kind regards, Charlie.
Information relating to order process…
Information relating to order process and progress was prompt and accurate. Everything delivered on time.
All materials were accounted for.
We had slight concern regarding finished quality of some of the timbers ie Splits, and some sap leaching, but this was sorted and we are happy with end result
August 27, 2025
Reply from Tuin
Thank you very much for you feedback and kind 5 star review. It is great to read that everything has gone well for you with your order. If you need anything further please do get in touch. Kind regards, Charlie.
Reply from Tuin
Thank you very much for your kind review, it is great to see that both product and delivery were to expectation. Kind regards, Charlie
Great service so far
Great service so far, easy to follow instructions and great communication
October 30, 2025
Reply from Tuin
Thank you very much for your kind review and the 5 star rating, it is very much appreciated. If you need anything further please do get in touch. Kind regards, Charlie
Shed purchase
All queries regarding a potential shed purchase ďealt with in a professional manner ,payment sorted swiftly after minor problem
All in all that side of the purchase far exceeded my expectations, I am confident the delivery and quality of the product will be to the same high standard!
October 28, 2025
Reply from Tuin
Thank you very much for your kind feedback and your 5 star review. We are really pleased we were able to assist you with your purchase.If you need anything further please do let us know. Kind regards, Charlie.
Reply from Tuin
Thank you very much for your 4 star review taking the time to leave feedback. We really appreciate it and we're glad to hear that everything was to specification. Kind regards, Charlie
Great service and fast delivery!!
October 22, 2025
Reply from Tuin
Thank you for your 5 star review of our service and delivery. We really appreciate it. If you need anything further please do get in touch. Kind regards, Charlie
Ordering my Karen Log Cabin from Karen.
The people I dealt with on the telephone were very helpful and friendly, I prefer to speak with people when ordering things rather than ordering on line.
Its nice to deal with a company that still provides a personal service.
October 20, 2025
Reply from Tuin
Thank you very much indeed for taking the time leave such a glowing review and a 5 star as well! I have shared this with Karen also and the wider team. If you need anything further please do get in touch. Kind regards, Charlie.
Excellent proactive contact from…
Excellent proactive contact from customer services when not all my order was available. Updated proactively when stock arrived - top marks
October 15, 2025
Reply from Tuin
Thank you very much for the 5 star review! It is always great to read such a positive feedback, particularly about our service. Kind regards, Charlie.
Reply from Tuin
Thank you very much for the 5 star review and for taking the time to leave feedback. We really appreciate it. It is great to know both goods and delivery were as expected. Kind regards, Charlie.
13 year old door lock
We purchased a Tuin garden shed 13 years ago and recently had problems with the door lock. After contacting Tuin they were able to supply a complete new lock. The shed is still in excellent condition and will easily outlast another few door locks!
October 15, 2025
Reply from Tuin
Thank you very much for your feedback and for the 5 star review. It is great to read that your garden shed is still in excellent condition and that we were able to assist with your new door lock. Kind regards, Charlie.
Reply from Tuin
Many thanks for taking the time to write a 5 star review! We appreciate it. Kind regards, Charlie
Always a polite and efficient company
Always a polite and efficient company. I have purchased 3 sheds from them and delivery arrangements are amazingly organised. The after sales advice is always useful. Fantastic quality products. I am a great fan and recommend to everyone I know.
October 8, 2025
Reply from Tuin
Thank you very much for taking the time to leave us a 5 star review. It is great to read that you are a returning customer and that you have been pleased with all stages. And of course that you like the sheds purchased. Thank you also for recommending us. If you need anything further you know where to come! Kind regards, Charlie
Excellent personal communication from…
Excellent personal communication from Tuin regarding purchase and delivery with all my question's answered promptly and with genuine kindness and helpfulness.
The quality of my cabin is superb. Extremely happy with the whole process and highly recommend Tuin and its products.
October 1, 2025
Reply from Tuin
Thank you very much indeed for your lovely feedback and for your 5 star review. We are delighted to see that you were pleased with all aspects of our service, that is always our aim. We hope you enjoy your cabin for many years to come. If you need anything further please do contact us. Kind regards, Charlie
Outstanding customer service and great quality Log Cabin
Great quality Log Cabin, fantastic customer service. Even years down the line you can contact them with queries or for advise, and will receive useful information and great customer service.
October 1, 2025
Reply from Tuin
Many thanks indeed for your kind feedback and for the 5 star review, we are always happy to help. Kind regards, Charlie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.