Turisprime 

BEWARE. So to begin I found turisprime via booking.com booked what appeared to be a good deal they offered a good price car with little credit card hold so I preceded to book. On arrival we were met and transported to the collection point which is outside the airport all appeared good we received a lovely car. The girl in the office was a little stressed as the computers were down so collection took longer than normal she advised we do a video before taking the car this we did. We enjoyed our holiday making sure the car was locked up and safe every night and in secure parking my husband was the only driver during the holiday he has never had an accident and always drives safely . On return of the car things were not great we were told there was damage to the car not documented my husband recalled these were there on collection and told the girl to check our video lucky the marks could be seen however one area of damage was missed and we were charged £160 for this which would have been higher had we not had the evidence.So so disappointed with the service here if when we collected the car we were advised to make sure we videoed the underneath of the car we would have done so so just be aware of this company

Scam! Scam! Scam! We got the car clean and still wet when picked it up. No problem there. But....when returning the car (5 days rent, all fine) the horrible woman (small, long brown hair, glasses, 30-something) who came to inspect the car, told us we should have cleaned the car. (WHAT??) She was claiming there was some sand in the car (!). We had to clean the car she said. She told us to go to an extern car cleaning centre in the city to get it cleaned and to get rid of the little bit of sand on the floor. If not, she would charge us for over 120 euro cleaning costs. (WHAT???) We rented many, many cars all over the world and we never experienced something similar or even close to this insanity. As we were there with 2 kids and needed to catch our flight, the atmosphere between us and the rental lady became really bad in a split second. We asked her for a vacumecleaner because we heard some working upstairs (probably their own carcleaners). She said NO! You have to go somewhere else. You are NOT allowed to use ours (?!). Ofcourse, we did not go anywhere and finaly one of “She-Devils’” collegues told us we were free to go.
Please never rent a car here. The worst experience ever!

Can I give zero stars to Turisprime and the front desk woman who took care of our rental (small, long black hair, filled with tattoos, fake eyelashes, and pointed, fake nails)?

Turisprime outside Faro are the biggest car rental villains. When we arrived we were told that we would get a "perfect" car that was brand new. When we inspected it, we found 10 scratches and damage to the paint. The woman took notes of the reported damages we pointed out without seeming the least bit surprised as if she was fully aware of all of them.

Before we went, she insisted I purchase a supplementary insurance but I said it was not necessary because I had purchased the complete insurance from rentalcars.com.

During the three days we had the car, we drove sparingly and cautiously and in no way damaged the car. The car was parked under roof, in its own parking lot and separate from other cars. When we arrived to leave the car, the same woman goes straight to the wheel and points to small scratches on the hubcap and tells us to pay a sum that was almost three times as high as what it cost to rent the car. She didn't look anywhere else so it was obvious that she knew of a damage on a wheel we missed at inspection.

The woman had probably decided from the beginning we would pay. Unfortunately we had failed to inspect the wheels and had no photo on this particular part of the car. I firmly said that it was clear that we had not done this. Of course, I was sad and upset and asked how she could accuse us like this?

When I realized that there was no chance for me to prove that this damage did not exist before, I wanted to document it carefully so I could check that the pay for the damage was reasonable for that kind of damage.

When I wanted her to point it out for a photo, she threatened to call the POLICE if I took pictures of her hand.

I do not understand how one can have such a dishonest business and how this woman can look herself in the mirror? The feeling of being deceived and helpless will linger

We Got to lissabon on time we have cctw pigture from the information up to the waiting posion, but No turisprime........, after calling Them for 1 hour, there were rood personal, you are to late... EXTRA COST 30 euro, lucky for them it was midnighte.
We filmed the car, and looked very carefully after all things, also on delevery we filmed the car, the were angry with us because of that.
But..... otherwise we were cheated of Them.....
PLEASE peopel never rent a car there... they are cheeting.........
If you do film the car overall before and after......

Hidden costs getting thrown up everywhere. Avoid this company at all costs.

Conned us with buying their insurance when we already had insurance and had hidden costs for cleaning charges. Apparently the car had to be valeted to stop charges.

Waited 2.5 hours for the car, then guy jokingly said there's no need to take pictures, if I chose their full coverage. When I told him I already paid for insurance online, he said 'but this way when a new scratch is found you won't get your money back instantly'. Then proceeded with the 'check-up' that lasted 2 minutes as he took special care to make grand gestures when signaling a scratch (car was FULL of them).

And, wouldn't you know it, they somehow found a new scratch even though the car was only parked in a parking garage that made it impossible to get access to that side of the car.

The conversation went as follows:
- Are you insured online?
- Yes.
- Did you take photos of the car?
- No.
- Here, we found this scratch that was not marked earlier, 150 EUR.

Unbelievable, straight-face scammers, I hope they go out of business very soon.

We were told we'd be met in the arrivals area and weren't. We had a long wait for the shuttle bus to the Turisprime office. When we arrived there were dozens of people waiting and some of them had been there 2.5 hours waiting for cards they'd booked. We waited sat on the kerb in the Lisbon sun for 1.5 hours before our car was ready. They wouldn't let us have a copy of the damage report.

When we returned the car they tried to charge us €123 to clean it because there was a small amount of sand in the footwell. While we were waiting the staff were staggeringly rude and unhelpful to another group.

At the car delivery they gave me a recently washed and wet car, a Peugeot, which make it very dificult to spot the damage and imperfections. Point out this situation, made a the already bad lady turning into the Hulk of customer experience...at a terrible sense of client service. During this process i asked to check for the hydraulic monkey, the car had a flat tire history, and immediately Hulk lady said that was inside the car. After kindly asked her to show me here, we all realized it wasn't there at all. Did you apologized for that? Neither did she. Just went for one and came back with the same humour. After checking the car, she made me sign the paper for the imperfections but refused to give a copy. Had to take a picture, just in case....terrible experience, not recomendable. There is also a comment here about a Peugeot, mine was a black one, with imperfections. I wonder if it was the same as the gentleman who had to pay for the fixing of some dents. Run from turisptime

Terrible customer service, these people at the Lisbon location did not answer their phone for 2 DAYS. I picked up a car (great car which is why I’m giving 2 stars not 1)
Asked to extended the rental for a few hours ( I booked it for 6 days) was told to call back the day before drop to see if that was even possible and no one answered. If you want to be taken care of and looked after and accommodated do bother with these guys they don’t care they just want your money!!

Terrible experience. Couldn’t find them hat the airport, when we eventually did we had to wait half an hour for a shuttle than we waited over two hours to collect our car. They didn’t inform us we were responsible for cleaning it so tried to charge us over £100 to clean it. They were really really rude and unhelpful. Don’t use this service.

On arrival we were given a beaten up Renault Clio. I had booked a Volkswagen Polo. The car was full of scratches and dents. We were charged £60 for a sat nav . On return we were charged £30 for them to open up before 8am to return the car even though it was advised that this was a 24 hour service. There were other families there charged the same for the return also so they didn't have to open especially. Car had to be returned and picked up outside the airport. NEVER AGAIN

Liars and cheats.
Pistol whipped us to take out extra insurance and wanted 240 euro, we all ready had the maximum insurance possible - cheats.
Gave us a Renault Clio instead of a Renault Megane said there was more room in a smaller care - liars
On return they said the touch screen was broken and I had to pay £600 pound before they would release my car bond - cheats
I took another sales person to the car and he reported the touch screen as working but they would not refund the monies paid - cheats
They said the car would go to Renault for a check up and they would send a report and refund the money if everything was working - liars
Rita was like a mini Hitler with her arrogance and swagger,
Please avoid because according to all their feedback this is a common theme with all their car hire customers

We had a very bad experience at the pick up. Turisprime was very aggressive to sell an extra insurance even when we said that we already had an extra insurance. We received a much smaller car and we do not appreciate the trick of working with an empty fuel tank.

Very bad service upon returning our car! Our flight is at 9 am and the guy just says we neef to wait intil 8 am for the check up !?
Furthermore, the car could be returned without cleaning. Now he says i will need to charge you again extra because it ‘s not super clean ... what do expect after have used it for one week of travelling !

Never again. We arrived after 8pm and they made us pay 30euros after 8. They didn't tell us before. Then when we arrived they made us pay more money for insurance. We had paid for complete insurance on the internet but they said that it didn't count as it was booked through another company rental cars. So we had to pay more money and get a refund from rental cars. Then if that wasn't enough, they made us pay 2 euros a day to get a automatic machine for the tolls on the motorway. They said it was compulsory but in the end we realized it was optional. They lied to us. Never again. PLEASE DO NOT BOOK WITH TURIS PRIME RENTAL CARS

They were easy to find on the Lisbon Airport and the trip to their company was just a short one. They take enough time to explain the contract and the via verde. When I said I already had arranged an insurance, they said okay and continued their explanation. Very nice car, we checked it together. They all speak good english. On the return they checked all the incoming cars quickly and efficiently. I did have to ask for a signature on my own copy, but that was given without any hasitation. The €350 they had booked on my creditcard for my own risk, was refunded by returning the car. No problems whatsoever. If you go outside Lisbon: take the via verde. It's not a scam or anything. I used to life in Portugal and know the system and have it in my private car too. It's cheap (rent €1,89 per day and the costs for the highway toll you pay later). I will use their car's the next time too!

The worst company ever !!! Very bad customer service ! Din’t Trust them !!!
they speak very badly to customers, if you order your car online they will never give it to you and make you look like liars !

Worst experience ever. Please if you read this, protect yourself and don't rent at this company.

My mother and I rented a car for 3 days. We chose to not take insurance as we would only drive the car a small distance. When we picked up the car we tried to check every little damage the car already had, so we wouldn't get screwed if we would return the car. You might feel it coming, we missed a minor dent on the door which was almost not visible. When we returned the car they said we made that dent and we had to pay €280 extra..... We could just feel that this was scripted and that this is what they do to make money. They didn't show any compassion. It was clear they already had to endure a lot of angry people yelling at them, as that is their business model.

So guys, protect yourself and don't rent your car here.

Dishonest scammers looking to charge maximum damages for any minor blemish on car. Charged me 36.90 for a tiny scratch on the edge of a plastic wheel trim...They laughingly said if it had been a similar tiny scratch on an alloy wheel they would have charged me 290 euros...avoid or take photos of everything. I have hir3d from many companies in Portugal this by far the worst for micro inspecting car...stick with slightly more expensive
more reputable companies.

A relative of mine came on holidays and rented a car with them.

Because my Grandmother broke a leg and had to go through surgery my relative decided to extend his stay and called the lisbon airport station to keep the car for a longer period

The woman who picked up the phone said the extension could be requested right away by phone without the need of going there personally on purpose..so he did

Her answer to my relative on the phone was and i quote because the phone was on speaker " you can keep it as long as you need, we are just going to charge you 30€ a day for the lease plus 22 € a day for insurace"

And so we thought the matter was settled.

a week goes buy and these poeple send an email asking when is my relative returining the car to which my relative replies " on thursday the 2nd of May"

Up on returning the car my relative is informed they had reported the car stolen

Long story short the stupid woman that answered the phone didnt extended the lease on their system and nobody in that dump reads the answers to their own emails