I did not receive the Twinkling Tree flower lights in time for Mother's Day (5/10), which was disappointing, since I was assured that the products would be shipped in plenty of time to arrive. I orde... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The lighted flowers are beautiful. The customer service was horrendous. No shipping info provided, no confirmation email, no receipt. Took them 13 days to ship it.
Company replied
This was the second time I ordered from Twinkling tree. They are a responsible company but they are located in Wales. They response to customer inquiries immediately. I would have given them a 5 st... See more
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Check reviews before you buy. I've not even received my product and I'm already regretting it. They add a £5 insurance as you check out. There's nothing to tell you that's being added and you can... See more
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Company details
Written by the company
Add a little magic to your world- TwinklingTree brings you whimsical lights that turn your home and garden into a fairytale wonderland, one sparkle at a time! ✨ Need a hand? Our team of sparkle specialists is just an email away at Support@TwinklingTree.com
Contact info
25 Captain Cook Drive, 2229, Caringbah, Australia
- Support@TwinklingTree.com
- www.twinklingtree.com
3.0
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 2 weeks
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Awful…AVOID at all costs
Awful…ordered two of the Blissful Bright Dandelions. They look absolutely nothing like the photo on the website, and are cheap, plastic rubbish and not worth anywhere near the ‘offer’ price I paid. Their reviews on their website, which I realise now are completely fake. Part of the connectors in the stalk are filled with silicone so can’t push them together anyway. I had one reply from customer service saying how sorry they were, and they will feed it back to their customer service but now not replying to any more emails.
I feel really stupid and wish I had checked this site first…DO NOT RECOMMEND.
May 1, 2026
Unprompted review
Reply from TwinklingTree
Hi Kirsty,
Thank you for taking the time to share your feedback with us.
We’re sorry to hear that this experience left you feeling disappointed. We understand this was not the outcome you had hoped for, and we appreciate you bringing your concerns to our attention.
To help us review your order properly and assist you further, please accept our Request for Information on Trustpilot, so our team can look into the details privately.
We are always eager to assist you with any questions or concerns you may have.
Warm regards,
Jen
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DO NOT BUY
What an absolute joke! I waited 3 weeks for my items after never receiving a shipping notification and attempting to cancel the order. The company claimed my order had been shipped and could not be canceled.
When they arrived, I expected the cute little dandelion lights in the picture and in the hundreds of photos in the reviews. All of the review photos on their website are fake. What I received were cheap metal tubes poorly spray painted gold (with spots missing). There were LED string lights shoved through the tube and hot glued to a plastic ball at the top. The ball was covered with plastic branches topped with cheap plastic puffs, all hot glued, and half of the puffs had come off in transit. Of course they don't turn on because, well, duh. If you have a 6 year old at home, just have them make it and save yourself some time and money.
May 31, 2026
Unprompted review
Reply from TwinklingTree
Hi Katie,
Thank you for taking the time to share your feedback with us.
We’re sorry to hear that this experience left you feeling disappointed. We understand this was not the outcome you had hoped for, and we sincerely appreciate you bringing your concerns to our attention.
To help us review your order properly and assist you further, please accept our Request for Information on Trustpilot so our team can look into the details privately.
We appreciate the opportunity to review this further and work toward resolving your concern.
Warm regards,
Jen
The stake path light I bought was…
The stake path light I bought was great, and their customer service is topnotch!
April 28, 2026
Unprompted review
Reply from TwinklingTree
Hi there,
We sincerely appreciate your kind review!
It’s wonderful to hear that the stake path light was a great purchase for you. We always hope our pieces bring something useful and enjoyable to the spaces they’re placed in, so your feedback is truly appreciated.
Thank you as well for mentioning our customer service. That means a great deal to us because we want every customer to feel supported, not only when they place an order but throughout the entire experience.
We’re grateful that you took the time to share this. Thank you for choosing TwinklingTree, and we’re so glad both the product and our team left you with such a positive impression.
Warm regards,
Jen
The trees are adorable
The trees are adorable. They are unusual, this is why I liked them. Easy to set up, and take down. Storage is minimal. Great yard decorations.
May 30, 2026
Unprompted review
Reply from TwinklingTree
Hi Lisa,
Thank you for sharing your experience!
We’re so glad the trees made a good impression and that their unique look was part of what you enjoyed most. It’s always nice to find yard decor that feels a little different while still being easy to use.
We’re especially happy to hear that setup, takedown, and storage were all convenient. Those details make such a difference, particularly with seasonal decorations that need to be moved and stored away.
Thank you again for your kind feedback! We hope the trees continue to be a fun and memorable part of your outdoor decorating.
Warm regards,
Jen
Perfect for renters
I rent my flat so I can't really do much in terms of changing the space, no painting or drilling holes or anything. Things like this are perfect for that because they make the place feel like home without leaving any marks behind. Really glad I came across this shop.
April 27, 2026
Unprompted review
Reply from TwinklingTree
Hi Ruby,
Thank you so much for your lovely review!
We completely understand how challenging it can be to make a rented space feel personal when there are limits on what you can change. That’s why it’s wonderful to hear that this piece helped bring a more homely feeling to your flat without the need for painting, drilling, or leaving any marks behind.
We’re really pleased that it gave you a simple way to add warmth and character to your space. Feedback like this means a great deal to us because it reflects exactly what we hope our pieces can do — make a home feel more inviting in an easy and thoughtful way.
Thank you again for your support and for coming across our website! We hope your TwinklingTree piece continues to brighten your flat and make it feel more like your own.
Warm regards,
Jen
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Do not order from them
Do not order from them. I ordered the star bright lights and they are falsely advertising it to be circular and steady. When I set mine up, they are flimsy and do not stand up in a circular motion. I contacted them and they legit told me they aren’t going to do anything about it, I paid $140 dollars for 12 of them and don’t know what to do with something I am not happy with.
March 31, 2026
Unprompted review
Reply from TwinklingTree
Hi Sha,
Thank you for bringing this to our attention.
We’re sorry to hear that this experience left you feeling disappointed. We understand this was not the outcome you had hoped for, and we sincerely appreciate you bringing your concerns to our attention.
To help us review your order properly and assist you further, please accept our Request for Information on Trustpilot so our team can look into the details privately.
We appreciate the opportunity to review this further and work toward resolving your concern.
Warm regards,
Jen
I bought a Dandelion lamp advertized on…
I bought a Dandelion lamp avertized on Facebook and got stems with fiber optics that was falling out shedding. It was nice in the picture but not worth the money and it works on batterys. .
May 23, 2026
Unprompted review
Reply from TwinklingTree
Hi Pamela,
Thank you for taking the time to share your feedback with us.
We’re sorry to hear that this experience left you feeling disappointed. We understand this was not the outcome you had hoped for, and we appreciate you bringing your concerns to our attention.
Our team has previously responded to your inquiry and provided options to help resolve this for you. Please respond to our latest message so we can continue assisting you and work toward resolving your concern.
Warm regards,
Jen
Cheap Trash
I ordered the “Merry Magical Tree” at the beginning of April, paid $59.95 (AUD), received it yesterday (approx 6 weeks later) and it is the cheapest, most disappointing Chinese piece of trash I have ever purchased. I’m so disappointed as I collect ceramic Christmas trees and this one appeared to be gorgeous. So so disappointed-
May 27, 2026
Unprompted review
Reply from TwinklingTree
Hi Courtney,
Thank you for taking the time to share your feedback with us.
We’re truly sorry to hear that this experience left you feeling disappointed. We understand this was not the outcome you had hoped for, especially as this was something you were looking forward to adding to your collection.
Your feedback has been noted and will be taken into consideration as we continue reviewing the overall customer experience.
If you have any further questions or concerns, you can always reach out to our Customer Support team at Support@TwinklingTree.com.
Warm regards,
Jen
Received the dandelion lights and they…
Received the dandelion lights and they looked nothing at all like the pictures. They were very flimsy and cheap. I would have never ordered these light if I had known how cheap they look. I told my daughter that is what I wanted for Mothers Day thinking they were like what was in the picture! What a horrible mess they were….nothing I would want to look at.It was not worth 40.00? Wow! How can this company keep running? How sad and what a rip off! Please shut the m down right now! I am going through all the channels. This is fraudulent!
May 12, 2026
Unprompted review
Reply from TwinklingTree
Hi Merissa,
Thank you for taking the time to share your feedback with us.
We’re sorry to hear that this experience left you feeling disappointed, especially as this was connected to something you had hoped to receive for Mother’s Day. We sincerely appreciate you bringing your concerns to our attention.
Our team has previously responded to your inquiry. Please respond to our latest message so we can continue assisting you and work toward resolving your concern.
We appreciate the opportunity to review this further and work toward resolving your concern.
Warm regards,
Jen
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Opened the box to have a look at it…
Opened the box to have a look at it before wrapping it up for my friend and decided I couldn't part with it haha. Ordered her a different one a few days later. The lights are so soft and pretty and it just makes my bedroom feel cozier.
April 27, 2026
Unprompted review
Reply from TwinklingTree
Hi Elizabeth,
Thank you for sharing this with us!
We’re glad to hear you liked it enough to keep it for yourself after opening the box! It’s always a good sign when something you originally chose as a gift ends up feeling like the right fit for your own space, and we’re happy the soft lighting has made your bedroom feel cozier.
We also appreciate that you still came back and ordered a different one for your friend a few days later. That means a lot to us, and we’re grateful you chose TwinklingTree both for your own home and as a gift for someone else.
Thank you again for your support. We hope your piece continues to add a warm, comfortable feel to your bedroom, and that your friend enjoys theirs just as much.
Warm regards,
Jen
Rip off
Rip off. Horrible products. Not as picture & broken. They will give you very hard time to return.
May 1, 2026
Unprompted review
Reply from TwinklingTree
Hi Rasha,
Thank you for taking the time to share your feedback with us.
We’re sorry to hear that this experience left you feeling disappointed. We understand this was not the outcome you had hoped for, and we sincerely appreciate you bringing your concerns to our attention.
Our team has previously responded to your inquiry and provided an option to help resolve this for you as soon as possible. Please respond to our latest message when you can, so we can continue assisting you and work toward resolving your concern properly.
We appreciate the opportunity to continue helping you and hope we can bring this matter to a resolution promptly.
Warm regards,
Jen
Still going strong 6 months in
Just leaving an update because most reviews on here are written right after delivery. Six months in and this is still working exactly as well as the day it arrived. No fading, no flickering. Worth the money.
May 10, 2026
Unprompted review
Reply from TwinklingTree
Hi Bryce,
Thank you so much for coming back to share this update! Feedback after several months of use is incredibly helpful, and we truly appreciate you taking the time to let others know how it has held up.
It is wonderful to hear that your piece is still working just as well six months later, with no fading or flickering. That kind of long-term experience matters so much, because it shows how a product fits into everyday life beyond the first impression.
We’re really glad it has continued to feel reliable and worth the purchase. Thank you for choosing TwinklingTree and for sharing such a thoughtful update. We hope it keeps bringing a steady, beautiful glow to your space for many more months to come.
Warm regards,
Jen
The olive wreath is what a friend I…
The olive wreath is what a friend I wanted to give it to ,used the words sad and pathetic. The lights are hardly visible, the cheap looking backs of leaves all face front. I’m sorry but not a good purchase. It’s so thin and skimpy it wouldn’t even be seen on my door. You do make it look wonderful in the photos, maybe it’s AI. I didn’t ask for a return because I’m too tired of running from place to place returning crap.😫
May 17, 2026
Unprompted review
Reply from TwinklingTree
Hi Barbara,
Thank you for taking the time to share your feedback with us.
We’re truly sorry to hear that this experience left you feeling disappointed. We understand this was not the outcome you had hoped for, especially as this was intended as a gift, and we sincerely appreciate you bringing your concerns to our attention.
Your feedback has been noted and will be taken into consideration as we continue reviewing the overall customer experience.
If you have any further questions or concerns, you can always reach out to our Customer Support team at Support@TwinklingTree.com.
Warm regards,
Jen
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Bought one for my daughters room and…
Bought one for my daughters room and she immediately started hanging tiny things off the branches. She has little easter ornaments on it at the moment and it looks so cute
April 18, 2026
Reply from TwinklingTree
Hi Maximus,
Thank you for taking the time to share this lovely feedback!
We’re so pleased to hear that your daughter has made the piece her own by decorating it with little ornaments. That sounds like such a sweet and creative way to enjoy it, especially with the Easter decorations adding a personal touch.
We always hope our pieces can bring warmth, beauty, and a sense of joy into the spaces they’re placed in. Knowing that it has become something your daughter enjoys and interacts with makes your message especially meaningful.
Thank you again for choosing TwinklingTree! We hope it continues to be a beautiful and cheerful part of her room.
Warm regards,
Jen
Disappointed
Had mine delivered yesterday, was disappointed with size, and quality. There was a hole in the top where star should be, but was missing and wasn’t in box. After waiting for over a month for delivery sadly came to sad end.
May 23, 2026
Unprompted review
Reply from TwinklingTree
Hi Kev,
Thank you for taking the time to share your feedback with us.
We’re truly sorry to hear that this experience ended in disappointment, especially after waiting for your order to arrive. We understand this was not the outcome you had hoped for, and we sincerely appreciate you bringing your concerns to our attention.
To help us review your order properly and assist you further, please accept our Request for Information on Trustpilot so our team can look into the details privately. You can also always reach out to our Customer Support team at Support@TwinklingTree.com.
We appreciate the opportunity to review this further and work toward resolving your concern.
Warm regards,
Jen
Saw it on my colleagues desk
My colleague had one of these on her desk and I kept staring at it every time I walked past. Finally caved and bought one for my home office. So glad I did, makes working from home a bit more pleasant.
April 10, 2026
Unprompted review
Reply from TwinklingTree
Hi Cove,
This is such a lovely review; thank you for sharing!
We love hearing that you first noticed it on your colleague’s desk and couldn’t stop admiring it. It’s wonderful that it made enough of an impression for you to get one for your own home office, and even better to know that you’re glad you did.
A work-from-home space can sometimes feel a little plain or routine, so we’re really happy that your piece has helped make your day feel a bit more pleasant.
Thank you for choosing TwinklingTree, and we hope it continues to bring a soft, cheerful touch to your workspace.
Warm regards,
Jen
Disappointed customer
I ordered three items from the company. The first item didn’t truly look like the picture on the website. It is a table vine, where I can’t manipulate the leaves to plump up the vine. The second items where two sunflower lights- they don’t hold a charge and one is totally defective. Company responded once and asked for me to send videos, which I did. Emailed them again and “crickets”. No response, no resolution. Won’t order again!!!
May 3, 2026
Unprompted review
Reply from TwinklingTree
Hi Roberta,
Thank you for taking the time to share your feedback with us.
We’re truly sorry to hear that this experience left you feeling disappointed. We understand this was not the outcome you had hoped for, and we sincerely appreciate you bringing your concerns to our attention.
Our team has previously responded to your inquiry, and we can confirm that your request has now been processed and the matter has been resolved.
We appreciate the opportunity to address this and hope this helps bring your concern to a close.
Warm regards,
Jen
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I have now bought 8 of these twinkling…
I have now bought 8 of these twinkling trees !! I love them - they make wonderful presents ... unfortunately the delay in postage lets the company down but its worth it in the end - order early if you want anything for gifts !
May 1, 2026
Unprompted review
Reply from TwinklingTree
Hi Jacqui,
Thank you so much for your continued support!
We’re truly happy to hear that you love them and that they’ve become gifts you enjoy sharing with others. It means a great deal to know our pieces have brought enough joy that you’ve come back for more again and again.
We also appreciate your honest feedback about the postage delay. We understand how important timing is when ordering gifts, and we’re sorry that the delivery wait has been a downside to your experience. Your note to order early is very helpful, and we’ll take your comments into consideration as we continue reviewing the overall shopping and delivery experience.
Thank you again for choosing TwinklingTree! We’re so grateful for your support and hope each tree continues to bring warmth, sparkle, and joy wherever it’s gifted.
Warm regards,
Jen
Quality is much better than I expected…
Quality is much better than I expected for the price. I've had lights from other places before that broke within weeks but this one feels properly made.
April 3, 2026
Reply from TwinklingTree
Hi Benjamin,
Thank you so much for sharing this lovely feedback!
We’re truly happy to hear that the quality exceeded your expectations, especially for the price. It means a lot to know that your piece feels properly made and reliable, particularly after you’ve had disappointing experiences with lights from other places in the past.
We always hope our products feel beautiful, lasting, and worthwhile once they arrive, so your words are very encouraging to receive. Thank you for choosing TwinklingTree! We hope your lights continue to bring warmth, beauty, and a dependable glow to your space for a long time.
Warm regards,
Jen
I have so many things from Twinkling…
I have so many things from Twinkling Tree. I have loved everything I have purchased. Everything works! Everything is as described. Beautiful!
April 22, 2026
Unprompted review
Reply from TwinklingTree
Hi Christine,
Thank you so much for your wonderful feedback!
We’re truly grateful to hear that you have so many pieces from TwinklingTree and that you’ve loved everything you’ve purchased. That kind of continued trust and support means the world to us.
It’s especially lovely to know that everything has worked well for you and arrived as described. We always hope our pieces bring beauty, warmth, and a little magic into the spaces they’re placed in, so hearing that you’ve had such a consistently positive experience makes us incredibly happy.
Thank you again for choosing TwinklingTree again and again! We sincerely appreciate your support and hope each piece continues to bring joy and a beautiful glow to your home.
Warm regards,
Jen
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