Twojeys Reviews 

I WISH I COULD GIVE ZERO STARS! I ordered a ring from them for almost a month ago and still didn’t get it. It should have been a present for my boyfriend but it did not arrive. Absolutely horrible experience. Customer support is useless and helpless, they refuse to give me a refund for the time I’ve lost while I was waiting for item to come. The only one answer from them was «package seems to be lost». They just could sent an another item instead, and afterwards resolve their problems with couriers. Or just get a refund to a customer in that case. There are many professional resolutions to situations like that, but they chose just to do nothing. Do not recommend at all! Avoid.

I still haven’t received my order after two weeks (#299256) and customer service is not getting back to me. DHL tracking is nonexistent. Livechat is not workingg either, I think it’s just an add-on to look goodt on the website.

Non-existent customer support, they have been releasing new collections and new products and yet they don’t reply to emails, my order hasn’t yet been shipped and it has been almost a month

I’ve recently bought their bracelet (deck bracelet), I’ve only had it for 2 weeks until it broke where one of the links came off, picking up the singular link, it reopened so easily which shocked me.

2/5, loved the design but it’s so fragile.

they do NOT respond to emails. I sent back an exchange, got an email that they received my items, however they did not send me my items for the exchange. So basically is paid to receive NOTHING! Scammed!

Ordered two rings. Took ages to arrive and didn't fit but i wanted to exchange one of the two for a different size.
I followed all the instructions..
It has been weeks since i sent the package back, i have sent countless emails to "customer support" and there has been no reply.
It is a scam. 100%. do not use buy from these people.

I exchanged my order a month ago and still haven’t gotten my order. TERRIBLE customer service, they will straight up not respond to your emails and their “live chat” option is just there for design, it doesn’t do anything when you click on it.

Placed an order 14 days ago which I have not received. I have reached out to their non-existant customer support a couple of times for them to confirm my order was indeed on it's way, but with no responses. Money has been withdrawn, but not a word since order confirmation which stated that I'd receive a message when the order would ship. As of now, this company is a scam and cheated me of 300 euro. Stay away

Had a problem with the deliverer, couldn’t reach the post office..
But still manage to get resend my package thanks to the customer service !

Decent product, I like it overall, but.
Terrible, terrible customer support, almost non-existant. Had to wait years for an email response and even when I got it it was barely helpful.
The packaging was shameful. They could've at least put some bubble wrap in the box to protect the product's box, especially when you are creating for yourself the image of a prestigious jewlery brand.
Altough I believe the product( a silver necklace) is alright, the lack of customer support and the fact that they couldn't even bother to package it properly will definetely make me not want to purchase from them again.

I made and paid an order 28 days ago and still have not received it, transportation company just states it as cancelled. I have been trying to contact customer service via email (they do not offer any telephone assistance) since 19th of December and still received no answer. I would definitely NOT TRUST this company ever again.

When I received my order the shipment box arrived sealed and intact, however, when I opened the Twojeys jewellery box it was completely empty. I have emailed customer support but I am concerned as I have seen reviews criticising their customer support.

Always great quality of products and service!!! My entire family is addict, clothed and jewls 👌🏻

I have an open order that has not yet been shipped but they have removed the money from my bank account. There is very poor if any way to get an answer from customer service. It seems like a scam and all the five star reviews seems fake. Please send the order or refund the money!

Great experience , nice products and awesome costumer support 💯 keep the good job

One of the best brand experiences. All the standard things you would expect were above average - packaging is nice, quality and design is great etc + you get a lil extra with your purchase (in the BF sale I received a scratch to win card). The customer service was exceptional, Gaurav helped me with my unique issue and and helped with minimal friction, going above and beyond.

Bought a bracelet in the London store, next day it broke. Got in touch with twojeys via email, they replied, offering me to return it for a replacement or refund. I chose to return for a replacement. The broken bracelet arrived with them almost a month ago (I can see via the tracking ref) and I have not received a replacement or refund. Sent numerous emails over the last couple of weeks to chase this, no response. Absolute scam!!

why you not delivered to Israel?

I made an order 2 weeks ago in Black Friday, they confirmed but I have no news about my shipping. Im waiting them to ship my order, already sent a few emails and I they didn't answer me or give me some news about my order. Don't know how can I solve this problem

Ordered 2 items over black Friday which unfortunately didn't fit my partner so I sent a exchange form in and sent my parcel back the next day. My parcel has since been delivered back to them by UPS a week later and have since heard nothing as to my new order being shipped out and tracking on their page still says in transit. Having sent multiple emails and heard nothing I feel I'm going to have to get in contact with my bank to either receive a full refund or urge them to send my parcel out ASAP. First and last time ill be ordering from them.